Heritage GMC Buick
Customer Reviews of Heritage GMC Buick
2023 Enclave
byon 04/18/2023
Brought my wife’s Buick Enclave for oil change and tire rotation, in and out in under an hour!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2023 Enclave
byon 04/18/2023
Brought my wife’s Buick Enclave for oil change and tire rotation, in and out in under an hour!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
No sales rep!
byon 12/28/2014
Visited this dealership twice. Walked through showroom and got into two vehicles. Walked around several vehicles and gave sales reps plenty of time to greet me.Was not greeted either time. Walked past several sales reps who were chatting with one another. They did not ask me if I needed help. I am a buying customer very soon but never from this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Enjoyed Experience
byon 12/22/2014
Our sales reps and finance manager were helpful and nice. I've been a part of purchasing at least 10 vehicles, and this is the first time I actually enjoyed the experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
self
byon 12/19/2014
Quentin Derossett was my salesman. He did great except I feel the dealership could have given me a better apraisal on My trade in. They offered 5,000 less than what they are asking for it now.I feel they could've compromised a little better than what they did!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New truck
byon 12/19/2014
We had a good experience with Benny the saleman and Josh the finance specialist. they helped us ge what we wanted and within the payments we needed to be in. We love our new 2014 GMC Z71 Thank you Heritage GMC
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mario Retta & Nancy Dickerson are the best!
byon 12/19/2014
Mario Retta and Nancy Dickerson are the absolute jewels of Heritage GMC! Their combined professionalism, knowledge, experience, and friendliness are beyond compare and we can honestly say that purchasing our vehicle could not have been a better experience! Prior to 12.06.14 we had never heard of Heritage GMC but it is definitely a dealership that all others should aspire to replicate!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
EXCELLENT CUSTOMER SERVICE
byon 12/19/2014
The guys were wonderful. I got there they greeted me right away and even installed the wipers for me. I was in and out in about 15 minutes. EXCELLENT CUSTOMER SERVICE!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Heritage GMC Buick, Rockwall, Texas
byon 12/19/2014
No pressure or long drawn out back and forth. Trade was fair and salesman was knowledgeable about the vehicle and negotiation process. Would definitely do business with Heritage GMC Buick again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great place to buy a vehicle!
byon 12/19/2014
Very easy and friendly to buy a new or used vehicle! Highly recommend this place!! Brought two different vehicles, one used and one new and got excellent deals!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GMC Acadia
byon 11/19/2014
Everyone was helpful and knowledgeable. The experience was very good. The sales staff listend to our need and found a car that met the need without trying to sell us a lot of extras.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Friendly and Responsive Sales and Staff
byon 11/16/2014
So far my experiences with Heritage GMC, from my purchase to my first service call, has been terrific. The sales people, staff, and management are very responsive and friendly. I'm certain I'll continue to receive great service from Heritage and will continue to use their service department for all my maintenance needs and future vehicle purchases.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Heritage GMC Buick
byon 11/01/2014
This is the tenth auto that I have purchased with Robert Bobo. Extremely satisfied is an understatement of how good each buying experience has been
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Heritage Buick
byon 11/01/2014
I was received promptly at 9:00a and within an hour my warranty work was completed. I use Heritage exclusively for my auto needs and have recommended them to my friends and sons. the sales, service and office staff have always been helpful and courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Heritage GMC - Rockwall
byon 10/31/2014
Easy to deal with and pleasant as always. Bought my last 3 cars here for this reason. Stress free buying experience, just the way I like it. Keep up the good work!! Thank you!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent buying experience
byon 10/24/2014
It was quick with no hassles. The price on the vehicle was good and there were no issues. Love the maintenance plan that comes with the truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GMC Sierra 1500 SLE Tuscany Conversion
byon 10/22/2014
We were extraordinarily happy with our salesman Mr. Mario Retta. Mario was professional, courteous, helpful and went out of his way to ensure our vehicle selection was one we would be happy with. The Tuscany Crusher is absolutely a great vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Buick Owner
byon 10/18/2014
My first oil change for my new Enclave and there was a recall to do at the same time. They took care of both in less than an hour and I was on my way! Great Service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
World Class Service
byon 10/01/2014
Director Terry Woodard is the best in the industry. World class service, staff, and facility! Heritage GMC Buick is setting new industry standards in customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience at Heritage GMC
byon 09/13/2014
I was in Rockwall for a doctor's appointment that ran really short. I stopped in at Heritage to make an appointment for an oil change and to have someone look at a tire that looked strange to me (I'm a widow and depend on ya'll to keep me safe). To my surprise, the gentlemen said they could work me in in about 10 minutes. I went down the street to grab a hamburger to go and returned to the dealership for the service. I had my lunch there watching the news in the waiting room and had the work done. They were courteous, efficient and they listened to my problems. Great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Four Hour Deal
byon 08/24/2014
I initially made contact on line. Mario R. contacted me about my inquiry and an appointment time was set up. I met Mario, drove the new GMC 1500 Sierra that I had inquired about, let Heritage drive my trade in, I accepted their offer and I drove the new red 1500 Sierra home. I does not get any easier than that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service
byon 11/04/2010
Bought a 2008 GMC Acadia from this dealer and was very impressed the high level of customer service I received from their Internet Manager Quentin DeRossett. He went above and beyond sending me lots of pictures and information in regards to this vehicle. I live out of state however, that played no part in this transaction, it was seamless!! I would recommend this dealership to anyone who is still interested in "Real Cusotmer Service" which we all know is hard to find in todays world!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
At Heritage GMC Buick, we do things differently. We're locally owned and as members of your community, we feel deeply that upholding our hometown values serves all of us better.
We promise to treat you the way we want to be treated when we make a major purchase. We want you to "feel like a CUSTOMER" and actually "ENJOY the experience" when you do business with Heritage GMC Buick. You can expect prompt, friendly, courteous and competent service that keeps our customers consistently coming back and referring their family and friends to us for both Sales and Service.
1 Comments