El Dorado Chevrolet
Customer Reviews of El Dorado Chevrolet
Great Experience
byon 04/03/2024
This is the best place in DFW to purchase a Chevrolet. I’ve bought from several other dealerships in the Metroplex, and the experience was not even close. David Perry was my salesperson, and to say he went above and beyond is certainly an understatement. He got in early, had my truck prepped and the paperwork ready. It was as seamless as a car purchase can get.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 04/03/2024
This is the best place in DFW to purchase a Chevrolet. I’ve bought from several other dealerships in the Metroplex, and the experience was not even close. David Perry was my salesperson, and to say he went above and beyond is certainly an understatement. He got in early, had my truck prepped and the paperwork ready. It was as seamless as a car purchase can get.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Smooth and efficient process
byon 03/17/2024
Have bought from other dealers where you’re oversold add ons for the car you just purchased and a transaction that should take 15-20 minutes takes a few hours. My experience at El Dorado was much different. Maury helped locate the exact truck and finance terms I was looking for and Vlad helped us when we arrived with test drive and getting the paperwork finalized. Everything was streamlined and efficient. While they offered all the add on and warranty options available there was no extra hassle if I declined….the way a car buying process should be. Satisfied customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car repair
byon 03/04/2024
Time frame was terrible and extremely poor communication .
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
I do not like this place
byon 02/08/2024
The service department at this place is a joke. I brought my truck in with obvious issues to be covered under warranty. I also was finally getting my heated steering wheel installed 77k miles after purchase and promise. What should have been a simple exchange was met with vitriol from the service manager Lucas Aston. They kept my truck for two weeks and did nothing. Now I have to find somewhere else to take it to get repaired. Stay away from this place at all costs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 01/23/2024
We felt very comfortable. Everyone was very welcoming. We really liked Ahmad our salesman He was great . We will let all our friends and family know about this Dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trax
byon 08/31/2023
A very good experience. I was able to get the vehicle that I needed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mechanical Sr. Tech
byon 08/15/2023
I always get GREAT service at El Dorado. My family and friends also get the great service. Stephen McAnally our service advisor is very prompt and knowledgeable in getting us the service we need and in a timely matter. Keep up the Great work El Dorado!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tandy Jenkins
byon 04/21/2023
I love this place so much I've been a customer for 12 years and recently moved from the area. Yet I come 53 miles to get all my vehicles serviced at Eldorado, and we are working on our 5th purchase from the David Perry.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lied to!
byon 04/14/2023
Don't believe these people! I saw a listing on Edmunds site that interested me. This is not my first car. I know a car can be sold and not deleted from listings yet. But last night at 10PM I was exploring the car and got a TXT link from the dealer. The person discussed the car with me, answered specific questions, including: I the car still available. This morning, that same person made arrangements (an appointment) to see the car at 10AM. When I got there the "salesman" I had txted with handed my off to another salesman who knew nothing about what I was looking for and went to find out that the car I was looking for "was not available at that time, sold or something". Then tried to sell me a different car. I asked when the car had been sold, he didn't know. Then he called in a "manager" who also tried to sell me a different car. I held back my anger and thanked them for their time and left. When did these people learn that the way to treat a customer is to lie to them from the start. I will never deal with these people!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Dave should be an employee of the year
byon 03/01/2023
He was amazing, not just with me. Is rare to see employees like him, but he was attentive, approaching customers as soon as we arrive. Employees like him make you come back. The first time I went to Ftsico, I never will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good dealership
byon 01/16/2023
They handled me well and made certain that everything was in order before I arrived at the dealership. Brian was very courteous and respectful, and he answered my question thoroughly; he went above and beyond to provide exceptional customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Trail Boss purchase
byon 07/22/2022
I just didn't feel like the follow up and coordination was good on a couple of upgrades I had done. Sales staff is unresponsive and I was promised a tint upgrade at my expense only for them to tell me it was already done to the legal limit. No follow up, thanks or call to see if everything was satisfactory. Not much customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
😍
byon 05/28/2021
John Bernius was great!! Very helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2021 Chevy Tahoe
byon 01/17/2021
Took a long, long time to fin a Tahoe with the specs we wanted. They searched out for hundreds of miles to no avail. Then right after the don uses ran out one appeared, and cam from a dealer in the area. We asked for floor liners, still not in after a week. Our trade-in has not been paid off which is costing us money each day in car payments and insurance since it is still not paid off. So lots to be unhappy about. THE ONE SHINING LIGHT WAS THE SALESPERSON. SHE DID EVERYTHING SHE COULD TO MAKE IT SMOOTH AND PLEASANT.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
Open recall - Safety related issue
byon 12/30/2020
You are welcome for the undeserved one star, lets just imagine there is a minus in front of that rating and we are good. I experience with El Dorado Chevrolet started due to the open recall on a safety related issue with the power steering. As this vehicle is my sons first car learning how to drive and already knowing of the open recall we decided out of an abundance of caution to take the vehicle to El Dorado Chevrolet to have this issue looked at and either fixed or ruled out. Turned out the issue was not the part covered under the open recall however it was tied to the power steering but the only way to be certain this error being displayed on the dash was not related to the open recall was to take it to the stealership to confirm, due to a safety related concern we though this was the most prudent decision. The service rep who helped us at first was affable however, once presented with the other fix (and quite frankly the fix was more than the cars worth) I politely declined. After giving it some though I reached back out to the service advisor to request they waive the diagnostic fee due to the open recall and the safety concern with this party failing and the loss of steering, the guy was not only unwilling to even discuss it but also smug. Look, at the end of the day $100.00 won't break me but it just didn't feel right that the only way I could rule out an open recall that involved a total loss of steering was to take it to the stealership. Lesson learned, the funny thing is that we will be in the market to purchase another vehicle soon however, I can assure you it will NOT be from El Dorado Chevrolet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Mike V.
byon 01/01/2019
Sam was a pleasure to deal with and he made me a good deal on a new Chevy 1500 LTZ.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My new ride
byon 12/03/2018
Our associate was Madi and he was wonderful. He was attentive and answered all of my questions. I highly recommend him to my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
USED CAR ~ BRIAN MACE
byon 11/18/2018
We had been searching for a great used car under $10,000 dollars for our 17 year old son, we had looked at Eldorados used lot but we didn’t see anything that caught the eye so we searched on the lot in Sherman and found a 2013 nissan altima loaded with all the bells and whistles for a little more than what we wanted to pay so they went and picked the car up for us which was about a hour away got it all ready not knowing if we were even going to buy the car for sure...They did all of this in just hours of us telling them we were interested in the vechicle. Brian Mace and manger Jason Lawing were absolute wonderful to work with out of the new car lot at Eldorado. They came down on the price so we were comfortable with what we were paying and the finance dept was such a beeeze to go thru. We decided on the car and a hour later our 17 year old was driving off the lot. We would highly recommend them and if they don’t have something on there lot they will go it! The extended warranty they offer is a great choice as well, it covers everything and honestly it didn’t raise the payment a crazy amount. They do inspect there cars from top to bottom or the car wouldn’t be on there lot it would go to auction but with a used car you can never be to careful but this car is very CLEAN, I was super impressed actually for how clean it is with it being a 2013.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jonathan Clayton is the best!
byon 09/24/2017
Our experience with Jonathan Clayton was spectacular. He was very easy to work with and we feel that we made a fair and honest deal with Eldirado Chevrolet because of Jonathan. He didn't pressure or hard sell us, instead he treated us with respect and listened to our perspective. He's the one of the top car dealers with whom we have ever interacted. Gus in finance was also very helpful. Overall, our experience at Eldirado was a positive one and we will rely on Jonathan in the future for all of our car needs!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!!!
byon 07/16/2017
Josef made our car leasing experience easy and painless. He was very friendly and helpful. I specify my needs and budget, and he and the manager were able to offer me a great deal. No hassle!!! I will recommend El Dorado Chevrolet to all my friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
AWESOME
byon 05/11/2017
This by far was the greatest car buying experience that I have had in all my years of trying to purchase a car. My salesman was awesome Haytham Awadi, I told him what I wanted and where I want my payment to be and he made it happen. Thanks to all that had there head and brains in on make my care experience buying the greatest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
It's simple....it's about you....our customer.
Family owned and operated for over 60 years, our goal is to continue providing superior customer service along with transparency and relaxed atmosphere. Our strive to achieve this goal has earned us the coveted Dealer of the Year award for the last four years in a row.
Labeled as the first “Green” dealership in the U.S....El Dorado was built with the environment in mind. From skylights that illuminate the service bays to our future addition of solar panels, we are proud to reduce our carbon footprint and to be an example for other local businesses.
Come see the difference.....all roads lead to El Dorado.
1 Comments