Customer Reviews of Gene Messer Kia
New car purchase
byon 04/23/2024
This was one of the easiest car purchases I have made. Chase did a great job of getting things done in a quick manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Courteous and Professional Service
byon 05/07/2024
Brought my car in and dropped it off in the morning, Alexander handed it back off to me later in the day and was very kind and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Multi Point
byon 04/27/2024
Everyone was super nice and i felt taken care of!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/24/2024
Excellent service. Friendly staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car purchase
byon 04/23/2024
This was one of the easiest car purchases I have made. Chase did a great job of getting things done in a quick manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience!
byon 04/17/2024
Extremely warm and inviting atmosphere! Everyone was extremely friendly and made me feel like family. Definitely the BEST car buying experience I’ve ever had!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing
byon 04/10/2024
We had an amazing experience!! It was the fastest we have ever bought a brand new car. It took no more than 3hrs. Bear experience ever!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gene Messer Kia
byon 03/29/2024
Loved my experience at Gene Messer Kia. Very friendly staff, knowledgeable & attentive. Definitely recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Telluride
byon 03/29/2024
I had an amazing experience with Gene Messer Kia in Lubbock. I had Ruben as my sales consultant and he was so patient over the two weeks we were in contact. I was out of state so most everything was done via email, text and phone but was so easy despite that. Although I didn’t end up with the vehicle I originally intended getting; I am absolutely happy with what I got! Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 03/15/2024
Did a great job. Adjusted my hatch and didn’t charge for it
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great serive by Kyle Havens
byon 03/14/2024
I brought my Telluride from the San Antonio, Texas area because the Gene Messer Kia dealership has always been polite, professional and taken care of our needs. Kyle Havens is a great service advisor and I will drive back to Lubbock because of his dedication and ability to resolve or advise on any issue.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/03/2024
The service center at Kia always makes sure my vehicle is taken care of.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely Slow Service
byon 01/23/2024
My car was in the shop for nearly 3 months for a recall repair. I wish there was another Kia shop in my town, but this is my only option. I know I am not alone too, a lady I work with also had her car in their shop for nearly 3 months for a different type of repair. Worst of all, there is no communication from the service department. You just have to keep calling to see if your car is close to done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Job well done
byon 12/12/2023
Gene messer Kia handled my service appointment with great professionalism.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 11/14/2023
Went in for an oil change which was scheduled, vehicle was returned and the service interval was not reset along with the tires not checked. Makes me wonder what else they missed , and here I thought those things came standard instead they tried to upsell me on a needed “coolant and transmission” service that would have ran upwards of $250 dollars combined. I had a scheduled service but it still took over an hour and a half. They marked that my brake lines needed flushed in the report but didn’t offer to upsell that, that is something I saw later. Overall this service reminded me of an old 20/20 episode where oil change places engaged in shady practices, my car will not be going back to this dealership for service unless absolutely needed. I do not recommend.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Kia
byon 11/08/2023
Quick and fast, friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Repeated Un-Fixed Repair 2021 Telluride
byon 10/16/2023
This is a summary of my repeated issue with Gene Messer Kia Service Department in Lubbock, TX. I scheduled an appointment to repair my back dome light fixture located in the rear ceiling. The fixture is hanging from the roof and rattles loudly when driving. This is a reoccurring issue and the 8th time to have the repair scheduled to be fixed. I am a single mother, without any other way of transportation. And I use my vehicle for work. Therefore, each time I schedule an appointment, I have to rearrange my entire day to accommodate not having my vehicle. However, on multiple occasions (including my two recent appointments) I have scheduled an appointment, taken my daughter to school early, dropped my vehicle off at the dealership at 7:30am, accommodated my work schedule, found a ride to work, and found someone to pick up my daughter after school. Only to be called later in the day to ask if I can leave my vehicle overnight because they need to send it to another shop in in town and “they’re backed up.” The first time this incident occurred, I did agree to leave it overnight because I was promised it would be ready “early the next morning.” But when I called at 11am, they had only begun to “replace my shocks.” A repair that I was NOT aware of. A repair that was NOT the reason I brought my vehicle into the service center. A repair that did NOT repair the dome light in the rear roof. Thus, my dome light has yet to be fixed, and I have been asked to reschedule yet AGAIN. I made an appointment earlier this week. I accommodated mine and my daughter’s schedule. I dropped my vehicle off at the service center at 7:30am. But I was called once AGAIN to leave my vehicle overnight. This is issue represents a disregard for customer satisfaction, bad management, and overall negligence. I will therefore be filing a lemon law complaint and the Gene Messer Service Department will be reported to the Texas Department of Motor Vehicles.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change and tire rotation
byon 08/26/2023
Fast friendly service, everything you'd want and expect from a quality dealership
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Kia theft recall
byon 08/21/2023
I never received a call to let me know my car was ready. Instead I called service dept. and was told it would have to be 4-5 days because that’s how far behind they are. When I set the appt. They said we could probably go eat breakfast and it would be ready. I am not able to leave my car anywhere for 4-5 days I work. When I got there to pickup my car they informed me that the work had been done. I don’t know if it was or not because the news stated that the recall update isn’t working
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Customer
byon 08/12/2023
First day they said it thru a code that showed a recall in the engine. They said another test would be done to confirm it. They said if it needed the new engine it would be at the dealership for 2 1/2 months. Next day they said it wasn’t the engine recall...it needed a new radiator. I asked what the cars were doing that had had the engine recalled...they described exactly the things that is wrong with mine. They said it was unsafe to drive and if the radiator wasn’t replaced and the engine blew a rod, it would not be covered. They lied to me Everyone else I saw in there were also very unhappy
- Recommend this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Routine service
byon 08/11/2023
Always great. People could not be nicer, comfortable waiting area and a car wash. So grateful I have them for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 07/11/2023
I use Gene Messer Service Center for all my oil changes and service needs on my Kia Sorento. Their customer service is always top notch.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Among the many things drivers notice and appreciate about our new Kia lineup, is its diversity. That said, there are a few resounding favorites, such as the Forte, Optima, Sorento, Soul and Sportage. To see what all of the fuss is about, simply drop by Gene Messer Kia of Lubbock and take a spin, or give us a call at (888) 419-3017.
Of course, Gene Messer Kia Lubbock also has an extensive assortment of well-maintained used cars showcased at our Lubbock showroom. These include Kia models, as well as those made by other reputable automakers. If you find it here, you know it's backed by integrity.
1 Comments