Customer Reviews of Gene Messer Chevrolet
New Chevy truck
byon 04/17/2024
What an amazing buying experience. Daniel really took care of me when I switched trucks on him three times. Best buying experience ever!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Transmission Replacement
byon 04/19/2024
Transmission went out on our way home to the Austin/San Antonio area. Got the vehicle towed in on Tuesday. Quote for repair on Wednesday. Pick up the vehicle on Friday. Great teamwork and transparent communication. Great Job Team Messer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Chevy truck
byon 04/17/2024
What an amazing buying experience. Daniel really took care of me when I switched trucks on him three times. Best buying experience ever!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
2024 chevy
byon 04/08/2024
Quick and painless. Everyone was very helpful and friendly. Will recommend in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service dept Ruby at desk
byon 04/05/2024
It was great ruby got us in fast and they took care of our situation she was great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Gene Messer Chevrolet Lubbock
byon 03/14/2024
We always take our vehicles back to the dealership we bought them from when it's time for oil change, schedule maintenance, etc. It's easy, fast and reliable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Gene Messer
byon 02/28/2024
Very professional and courteous sales staff got me the price I needed to purchase my Malibu
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Salesman was friendly and helpful.
byon 02/26/2024
Great experience….
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasantly surprised
byon 02/26/2024
I was told they were behind. It would have taken 4 days to get to my vehicle. 2 days later it was thoroughly and accurately complete! I was so impressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 02/23/2024
Great to deal with! They were fair, traded for my truck with a back order part when the original dealer I bought from wouldn’t! Got my business from now on..
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Great service
byon 01/20/2024
Hector is THE MAN! He was able to get my Blazer in quickly and serviced her up in a timely manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great people!
byon 01/10/2024
Our sales person, Bailey, was so nice, friendly, and not pushy at all. The sales manager Scott was so helpful as was the finance person (Brannon I think). An overall great experience, will return!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Factory recall service
byon 01/04/2024
Factory recall issued on child seat anchor-called dealership to make appointment-had vehicle in shop and work completed the very next day-extremely satisfied with all aspects of service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Chevy 2500 HD
byon 12/15/2023
Maria, my sales person was amazing and very informative. Scott up front ai believe he is a manager was an absolute gentleman and helped me out. To the Messer team especially Maria, Scott, and Lisa I thank you. These are great people!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Radio issues
byon 12/14/2023
It was friendly and fast
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil Service / update computer
byon 12/08/2023
The service was perfect. Everything was taken care of in a timely fashion and with care!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Not impressed
byon 12/05/2023
I have taken my work truck into this Chevy house several times and it’s always a dice roll. The auto text you get for support is usually non existent. I have had to constantly text and ask the status of my vehicle which took the whole month of November to repair!! I had to initiate the talks. I would receive messages back that the “part” was still unable to be shipped and that I should extend my rental another week, which is easier said than done these days. It’s sad days when I’m hoping my company gives me a Ford truck next.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Unsatisfied!!!!!
byon 12/05/2023
Thomas was very rude and everyone I talked about my car acted like they didn’t know what was going or who was working on my car.. my car sat outside the whole time I really don’t think they looked it the whole 2 and half weeks it sat up there and was never contacted I always had to check on my car..
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Amazing people
byon 11/18/2023
Was such a good experience with amazing people Maria made the car buying experience so easy was so helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Initial vehicle service
byon 11/09/2023
The team at Gene Messer Chevrolet were fantastic to deal with during my initial vehicle service appointment. They accommodated my schedule and were prompt with their service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Rep - Lamin Sawaneh
byon 10/31/2023
No pressure sale, negotiation was fair, close was expedient and Lamin was a pleasure to do business with! I was treated fairly and will buy my next vehicle from Lamin at Gene Messer Chevrolet!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change service
byon 10/23/2023
Great friendly service. Waited for work to be done. Got out quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Driving is something most of us have to do every day. For many it seems like a chore. Gene Messer Chevrolet of Lubbock is here to tell you it doesn't have to be. More than that, we're here to prove it with a revered lineup of new Chevy models and used cars - not to mention expert service, genuine parts and specialized auto repair. That's right; everything you need to transform your daily commute into a joy ride and maintain that sense of satisfaction is right here, under one roof.
If you're in the market for a new truck or vehicle, you'll find it at Gene Messer Chevrolet of Lubbock. You'll also find a team committed to ensuring that you find the right vehicle for you. On our end, that means answering questions, comparing Chevrolet models, and getting you behind the wheel for a closer look.
2 Comments