Customer Reviews of Mercedes-Benz of Clear Lake
Kevin is the best!
byon 05/01/2024
Kevin went above and beyond to help me find the perfect car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
A Service
byon 05/08/2024
I was able to get an appointment on the same day I made the call. I had professional and excellent service as soon as I drove up in the bay. Shane and Carlos kept me informed and my service was completed soon than expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kevin is the best!
byon 05/01/2024
Kevin went above and beyond to help me find the perfect car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 04/24/2024
Bought a used car easily and painless. Staff was professional and corteous. Even got me an uber to get my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Used Mercedes purchase
byon 04/12/2024
Great experience at this dealership, efficient, and professional service. Nelson went above and beyond to provide us with info on the vehicle and make sure we were taken care of through the process. He honored his commitments to the purchase and was friendly and helpful. We would definitely purchase from here again. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes
byon 04/05/2024
Ruby is awesome. Best experience I’ve had there. Also whoever fixed the wheel damage did an outstanding job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Service and Fantastic People
byon 03/29/2024
Mercedes Benz Clear Lake has the absolute best service center. The people are caring, organized, and thorough.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/18/2024
Zeke has been helping me for the past 5 years with all services for my vehicle. He has always been very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service at Mercedes of Clear Lake!
byon 03/18/2024
I recently had the pleasure of visiting Mercedes of Clear Lake, and I must say, the experience was nothing short of exceptional. Zeke, my dedicated service advisor, truly stood out. His meticulous attention to detail and extensive knowledge are qualities that should be celebrated. If you’re seeking top-notch service, look no further. I wholeheartedly recommend the first-class treatment I received at this location. Kudos to Zeke and the entire team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 03/14/2024
The vehicle was cleaned nicely before it was handed to me.The sales person spoke to me nicely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 03/14/2024
Eric was extremely helpful, friendly, and professional. The service and atmosphere was amazing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
GLE 450
byon 03/06/2024
Professional, knew the vehicle and it’s fintions.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ease
byon 03/04/2024
Respectful, provided service on items as described before arriving. I bought the extended service warranty and received everything as expected which with prior auto purchases made, i.e., BMW did not always occur. This will make it easy to consider continuing future purchases with Mercedes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Serivce advisors not doing their job properly!
byon 02/26/2024
I’ve been taking my car to clear lake Mercedes for 2 years. Getting service A &B. I’ve had car for 2 year and service advisor failed to tell me I needed my transmission service @60k, also breaks within 2yrs! I had service A done in December 2023 didn’t tell me I needed all these services done until Thursday Feb 2024, when I went in to replace my starter. And hits me with a $5614.00 bill you need all this done. SMH brakes, transmission at60k my car has 77600k miles on it. Why didn’t he mention this last year? Or mentioned to me hey it’s almost time to do your brakes. Nothing was ever mentioned. I’m thinking ok everything is good on my car I’m taking my car to get serviced when needed. I’m truly disappointed. It’s BS
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service
byon 02/05/2024
Our sales representative, Zeke Gates, always takes very great care of us on each visit. He always takes time to explain the service requirements and if there are any additional findings upon the inspection he makes sure we understand our choices.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service!
byon 02/01/2024
I needed to have the battery changed on my c300 Mercedes. Ms Flores was my advisor and she provided excellent costumer service answering all my questions, keeping me informed about the progress of the service. The waiting area is elegant with several tvs, complimentary snack and coffee room, and many comfortable seating. The service was done in a timely manner and the car was washed and cleaned before being return to me. I highly recommend Mercedes of clear lake to everyone!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great value and service!
byon 01/29/2024
Had my car worked on for a check engine light the staff aka Mr. Scott handled my troubles very well and quickly! Helped me get my car fixed! Even let me know what could wait and what should be worked on right away. Thank you Mr.Scott and Mercedes for getting my vehicle back on the road!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service advisor Zeke
byon 01/14/2024
Great customer service.Zeke always goes above and beyond for the customer.I won’t deal with any other dealerships.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 01/13/2024
No pressure , professional and very knowledgeable .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service pick-list helps
byon 01/10/2024
Agreed to diagnostics and inspection to determine repairs needed or recommended. 13 items identified. I liked i could choose which ones were really needed and cost effective, vs which ones i could defer. Everyone was courteous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 01/10/2024
My service manager, Zeke, is professional, friendly, quick to respond, and always takes good care of me. The dealership is very nice and they get the work done within the specified amount of time. I've never had any issues with the work the service department performs. I would definitely recommend the mercedes-Benz of Clear Lake dealership and service department for all your Mercedes needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I prepaid for service and the services were not done.
byon 01/06/2024
I prepaid for service and the services were not done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
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1 Comments