Customer Reviews of MINI of Clear Lake
Service
byon 01/10/2024
Omar Reyna always goes above and beyond in customer service. Anytime I have a problem or question, he's the guy I call!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/10/2024
Omar Reyna always goes above and beyond in customer service. Anytime I have a problem or question, he's the guy I call!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent emergency service
byon 12/19/2023
As I went to leave work I found out I had a flat tire. I tried going to a local chain tire shop, but they didn’t have the tire that wanted. I called MINI of Clear Lake (where I bought my car) and spoke with Chip Chappee. Because it was at the end of the day I knew I would have to leave the car. To make matters worse, my wife had wrecked her car earlier that morning, so dropping off the car would mean neither of us had a way to get home other than expensive Uber rides. Chip was understanding of the situation and found me a loaner car to use until my car was done the next day. We are very grateful for the customer service I received from Mr. Chappee and will gladly continue to bring my car to Clear Lake for service in the future.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car repairs
byon 12/11/2023
I was not notified about my car arriving at the dealership for over a week and had to initiate everything myself. Prices are very expensive and no one thought to fill up my tire that was clearly low. Prices for labor is outrageously high and I Don't see myself coming back unless this is addressed
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Mini CL Service
byon 09/18/2023
It was an emergency, a problem with a tire and I got prompt and very efficient service from Heather and Mini. On. Saturday! Great! Thanks
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 08/09/2023
Everything worked out very well. As always David took care of everything professionally and efficiently. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Good services at Mini Clear Lake
byon 06/09/2023
I always had good experience with services at Mini Clear Lake. The staffs are very professional and nice. Services are quick. During services I received real-time video update which is very cool.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 06/01/2023
Fantastic and Professional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service at Mini of Clear Lake Tx.
byon 05/31/2023
Beat all of my expectations for the work done on my Mini
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Annual safety check
byon 11/04/2022
Veronica had me in and out very quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 08/12/2022
Service was excellent & my car was ready in less than 4 hours. Considering all the work that was done I was surprised it was ready so soon! Omar, my service rep, was courteous & explained everything to me. I will use MINI of Clear Lake for all services on my car, as long as Omar is there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Hit and miss
byon 07/29/2019
Sometimes they are great. Sometimes, like my last experience, not so great. My run flat practically exploded while driving home on Sunday evening. For four and a half hours my husband sat on the side of 290 waiting for a tow truck that we had to pay for through tour insurance because we couldn’t get through to mini assist. And then when we ordered four new tires, only three were sent. So we waited an entire week to get four new tires with no loaner for me to get back and forth from my clinical rotation. Then when I did get the four tires, they didn’t attach the TPMS so I’m driving around with the alarm going off for two weeks until they can see me again. Then they didn’t know how to fix my JCW remote to program it to my car. Have to wait another couple weeks for them to research what to do and find a loaner car for me so that I can leave my car. This whole experience has been ridiculous and severely put me out.
Taken care of!
byon 07/25/2019
I called for new tires and spoke to Victor. He ordered them for the same day and was able to accommodate me for the next morning. As soon as I walked in, I was greeted by name and he had everything ready to go. I had my newborn with me, so he did everything he could to get me in and out as soon as possible. I was very happy with the service. Everyone at the dealership was nice as I waited. I will definitely return to this service center.
Maintenance for Mini Countryman
byon 07/24/2019
Awesome! Love mini clear lake! Please do not close again
Great choice
byon 07/24/2019
Top notch service from sales to maintenance service. Everyone always goes above and beyond to accommodate you and make you feel welcome. Very professional and friendly staff. Love my car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
David Tyson
byon 07/20/2019
David provides me the best service for my 2019 Mini Countryman all the information he provided was all in detailed and he did a great job explaining what and how much time it would take. Thanks again for all your assistance. I have no problem with recommending him to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great buying experience
byon 07/17/2019
Out of 7 new car buying experiences, this had to be the best. No pressure, very approachable, wiling to work to get you the best price available. Showroom clean, comfortable. The whole staff is very professional and hospitable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Mini of Clear Lake
byon 07/13/2019
The whole process was very easy and enjoyable buying our new car from Will at Mini of Clear Lake.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service review
byon 05/31/2019
The staff and service team at Clear Lake Mini are awesome! They have always taken care of my car in a timely and professional manner.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car wash and oil change
byon 04/22/2019
Oil change was great... car wash sucked so bad! Like dude ... what did y'all do? Just wet it up? I had black mark on the side of my door.. rims still ashy.. for y'all to be charging for the car wash , y'all should've cleaned my car like the new cars on the lot.. instead of half ass washing my car.. not even half ass.. did y'all wash.. my car had all type of marks and scratches in it.. Smdh good place though I just recommend y'all take that car wash off being part of the oil change cause it's not even worth it! Thanks ! All managers need to approve car before be called finish
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great service, back at MIni Home!
byon 03/30/2019
David and Victor are the best! So glad Mini Clear Lake is back in their own space providing great customer service in a friendly and comfortable space. Won’t dread my service appt anymore.
Will Davis - Mini of Clear Lake
byon 03/29/2019
I can only think of one thing wrong with Will Davis, and that is that he drives a Fiat and not a Mini. Otherwise, my entire experience has been positive. He answered all my questions and found me the perfect Mini. And my gosh, he's so bloody polite! I would recommend him to anyone and give him SIX stars. Also great service from David, Joe and Scott (even though he drives a BMW). Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MINI of Clear Lake invites you to visit our Sports Car dealership near Houston, TX. Our team members are standing by to provide you with some of the best deals near you on MINI Small Sports Cars & Crossovers, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted MINI dealers.
ESPAÑOL
MINI of Clear Lake le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Houston, TX. Visítanos hoy para carros deportivos MINI y más, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches MINI en el área Houston.
1 Comments