Customer Reviews of AutoNation Acura Gulf Freeway
Edmunds
byon 03/11/2024
Friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
CPO vs New
byon 04/28/2024
To be honest an Acura was never on my mind to purchase. I had went with a friend to look at a vehicle and to say Acuras caught my eye was an understatement. My salesman (Touney) was very accommodating in showing me the different trims. The “closer” as I nicknamed him (Kirk) was patient as well. I walked out three times before deciding to purchase. Everyone involved tried to make sure I got what I wanted. I ended up choosing the certified preowned (2600 miles) because I liked the interior better vs the new. Something about the new; probably the color combination didn’t sit well with me. Even though I paid a higher interest rate with the CPO I am a happy owner!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall great service, but department was under staffed :(
byon 03/17/2024
I always experience great service and customer service however, the wait was longer than normal due to only two service representatives present. I came in on a Saturday morning and left 3 hours later for an oil change, and break fluid. I attribute it to lack of personnel on staff for a busy Saturday. I have never experienced this in the past. The leadership team needs to make proper adjustments to correct this problem with staffing properly. It’s not fair to the customer or employees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Edmunds
byon 03/11/2024
Friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 02/18/2024
Great customer service from the sales team, easy and straightforward to deal with, enjoyed working with Charles
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Owner
byon 02/05/2024
Detailed but informative and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RDX
byon 02/02/2024
Experience with sales went pretty smoothly. Financing was a little pushy as far as trying to get me to get an extended warranty.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Need Service, Bam This Is The Place to Go!
byon 01/04/2024
Needed some basic oil change and yearly maintenance done and an issue with the A/C. Matthew suggested Doing the maintenance then we could reschedule the A/C inspection. Which we did. He hooked us up with a courtesy car and the repair took an extra day which was predicted. Repairs were done and the car was washed and ready when I got there. In and out in 5 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
George
byon 01/02/2024
This is our 5th vehicle purchased at Auto Nation Gulf Freeway Acura and we could not be more pleased. Our salesperson Charles has sold us other vehicles and he is the best. Because of his follow up we purchased the 2023 TLX “S” Type.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Basic service.
byon 12/15/2023
We always have good service for our basic oil changes. I wish they would start having the car wash available without having to wait an hour because we never get that anymore. It's not worth waiting an hour for them to start the wash.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
great experience
byon 12/14/2023
I recently had my new RDX undergo its first maintenance. Matthew provided excellent assistance and answered all my car-related questions in a professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Service Review
byon 12/11/2023
I began with AutoNation Acura League City, TX when I moved here in January 1916. I purchased a new 2021 Acura RDX in 2020. Bud Peung has continued to keep old car and now my new car in excellent condition. This service department is run extremely well. I am always able to get the service I need in a very timely manner. I feel safe driving my auto wherever I need to go. Thank you, Bud and thank you AutoNation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
First Maintenance Experience
byon 12/11/2023
My experience was excellent. They were very friendly, fast and thorough. Within minutes of dropping it off I was receiving a video recording of the review of my filters and other items that are in included in the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Acura RDX Purchase
byon 12/06/2023
From the moment my husband and I walked into Autonation Acura Gulf Freeway, Charles greeted us and made our experience phenomenal. We were coming from being GMC/Chevy owners our entire life to Acura, so the need to have someone hold our hand was important. Charles delivered the best customer service and was so patient with us. He took time to show us how to start and navigate the car. He took care of all of the things I wanted done and even called and followed up with us after the sale. The manager was very professional, as well. They both went out of their way to make sure we were pleased. I cannot speak highly enough about our experience. Amazing service, give them the chance to earn your business-you won’t be disappointed. Highly highly recommend! We will be returning customers in the future, when that time approaches.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 11/24/2023
Had an oil change, they pointed out things that needed to be done and gave estimates and were not pushy. I appreciate the thoroughness and will be scheduling my next appt with service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Express Service oil change
byon 11/14/2023
They service was done in less than 30 minutes from my arrival. Bud was very professional and made sure to check what we were doing today. all and all have never had complaints about services done here, always wonderful for myself and my other family members.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/11/2023
They did a great job in a timely manner!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bud is the best
byon 10/07/2023
Came in for routine maintenance and new tire. Bud has been my service advisor ever since I bout my mdx in 2018 and he’s the absolute best. Always honest and helps me with any questions. I never feel like I’m being pressured into stuff I don’t need but more so advised on how much life I actually have left on a part and recommendations for various things to keep my MDX running well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for oil change and state inspection
byon 10/05/2023
Called made appointment over phone, quick, courteous and helpful. In and out quickly, constantly updated on status of vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MDX MAINTENANCE
byon 10/03/2023
Very courteous, thorough and listens and checks other issues that i had concerns about
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Smooth & excellent
byon 09/27/2023
No games, honest staff. excellent sales experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Perfect Service Like Always
byon 09/24/2023
Had minor service done and was greeted by advisor who immediately took my key and explained to me how long the service would take. Waiting area is clean, has chargers, coffee, water, and snacks. Fast service, vehicle was washed and was spotless when. I got it back. Thanks for continued wonderful service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments