Texan GMC Buick
Customer Reviews of Texan GMC Buick
Helpful and strait forward.
byon 07/19/2023
Bottom pricing up front
Need better communication
byon 12/23/2023
We drove almost 2 hours to buy a truck. We had been communicating with someone for a couple days now. We told him we would be there at 2 after he texted us “are y’all still coming?” We get there and the truck was sold. He should’ve communicated with us so we didn’t waste our time and gas. I wasn’t interested in buying any other vehicle. After being told it was sold, I had no interest in looking at any more. This was a waste. I am beyond livid that I wasted a drive!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Helpful and strait forward.
byon 07/19/2023
Bottom pricing up front
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Back to Back
byon 03/25/2023
This dealership offers one of the largest inventories with the best prices.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Texan GMC
byon 03/15/2023
Texan GMC has provided honest, complete care of my Truck. I choose not to trust it to anyone else.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast service
byon 02/02/2023
Truck went in for a warranty repaired and Was done fast and professionally. Texan GMC is the only place to go
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Failure to achieve great customer service.
byon 01/14/2023
2.5 hours into a 3.5 hour drive, I was notified the truck I had already sent drafting instructions for was sold the night before. An apparent "miscommunication". A different truck was offered, I continued the drive and made a deal on a truck that appeared to be recently delivered. Plastic still attached, I assumed no issues... cold weather and later hours prevented a detail on the truck. 2 days later I hand washed the truck and noticed several deep scratches and what appeared to be a circular burn mark. The dealership offered no solution to the brand new 90k paint issues on the truck. Will continue addressing it with GMC as GMC stated they believed the dealer, in good faith, would correct the issue.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Routine Oil Change
byon 01/11/2023
Everything went fine at the dealership, they performed the oil change and checked all differential fluids.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
TEXAN GMC BUICK- MAINTENANCE -2019 YUKON
byon 12/27/2022
An appointment was made online which was relatively easy. Once upon arrival, appointment was taken on time. The vehicle was serviced in a professional and timely manner. The service advisor was very professional, courteous and updated me and my husband on status of vehicle's readiness. Work was completed within appropriate timeframe.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fast, easy and hassle free
byon 09/22/2022
Best experience I’ve ever had at a dealership
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Five stars!
byon 09/14/2022
Very friendly customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Oil Change
byon 08/17/2022
Very good
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Grand Slam Homerun
byon 11/10/2021
My wife and me was in the market for a full size truck well if you done any shopping for cars or trucks today you know frustrating it can be at times. We decided to visit Texan GMC (Humble) the sales staff there was very attentive and knowledgeable , but our sales man Johnny (great name by the way) inside joke when over and above making sure we were comfortable during the process. We received a fair trade offer for vehicle along with a excellent price for our new vehicle the process was smooth has baby- . So I would highly recommend with deciding on our next car or truck given Texan GMC Jeep Chrysler a visit and ask for Johnny he is phenomenal .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
New car purchase
byon 08/27/2021
Good customer service, knowledgeable on the vehicles on the lot, did not spend all day to purchase our new vehicle like other dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2021 Truck purchase
byon 08/24/2021
Sales Rep has a great personality, very knowledgeable with vehicle purchased
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Professional
byon 07/18/2021
Our salesman, Justin, was very polite and professional. He was not pushy and made the whole process easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Second time
byon 07/06/2021
I had been in on Friday and left with the feeling they were not interested in selling me a car. They had the exact car I wanted. I talked with my husband and we decided to go back. When we arrived I asked for Aaron. He made the process excellent. He went over everything we needed to make a decision. We left with the perfect car! Thank you Aaron!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent sales
byon 06/09/2021
Efficient trustworthy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Sales department
byon 05/22/2021
Very well informed on vehicles and pricing. Sales department is outstanding
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great people
byon 04/23/2021
Thanks for the sale man help me Ipurchase my brand new pick up alfredo torres
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
[non-permissible content removed]
byon 03/22/2021
I found the car I wanted. Called the dealership and talked to Bobby Garza. I asked him multiple times if the list price of the car was the actual selling price before adding tax and license. I asked him three or four times if there were any hidden fees the dealership would be adding to the price of the car and he assured me that was the price and tax and licensing would be added and that was all. After messaging back-and-forth for four days I let him know I was coming to get the car. I was preapproved and sent him a copy of the letter and the day before I was to go get the car he informs me that they added an additional $995 for paint and window tint warranty. Price of the car was $20,990 plus roughly $1600 tax and fees. The day before I was to get it he informs me they changed the APR to a higher rate, added an additional $995 and the total price went to over $24000. I had to talk to the manager 3 or 4 times on the phone to finally get him to remove the bogus APR and give me the one I was pre approved for and to remove the extra charges except for the $995 which I disagreed with. Because they already ran my credit I went ahead and drove 7 hours to get the car. I asked them to have everything done and ready for my signature because of the long drive and my husband being disabled we couldn’t spend hours there because we would have to turn around and drive back home another 7 hours. Well nothing was ready, Booby knew nothing about the car, they were still trying to charge me over $24k after me paying $1745 cash down. Finally got them to give me the deal we made but they would not wave the $995. When doing the financing they actually added an additional $1400k to the price but I caught it and made them remove it. After that the salesman wanted nothing to do with me which I guess might of been a good thing since he knew nothing about the vehicle. Took them 3 hours to do paperwork I requested be done before I got there. It was 830pm when we got out of there. Before leaving I asked Bobby again about a missing item in the car and again if he set up a repair for broken usb charging ports ( he didn’t know what they were). Told me I was out of luck. Asked for the manager again. I had been asking to see the manager for two hours and he avoided me. Stood at the door so he would have to see me before getting in the building. Asked if he was going to order the missing cargo shade and mail it to me and if he was going to send a repair order to the Cadillac dealer near where I lived. He told me the dealership had nothing to do with their internet sale write ups and that GM wrote them up and no way was he honoring any of it. Then told me to forget the whole thing and he would give me my money back and I could just leave. I was so mad I told him a thing or two turned and walked off. I wasted all that time and I wouldn’t recommend these [non-permissible content removed] to tie my shoes because I know they would do it wrong
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Overall Great Service
byon 03/21/2021
From online to working directly with Shannon Darnell, it was quick and painless. They simply did what they said they would do. Hard to find that at a dealership anymore.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
1 Comments