Southwest Ford
Customer Reviews of Southwest Ford
False Advertising!
byon 03/06/2023
Advertised a really cheap vehicle to get you to call them. Once you call - they can't locate the vehicle in their inventory. Then they try to sell you a new high priced vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Treated like family
byon 11/12/2015
I have purchased several automobiles over the last 15 years from the Southwest Auto Group. I let them know what I'm interested in, my payment plans and they have always made it happen. Chris and Kevin have helped me out just like I was part of their family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Poor Customer Service, Salesman Physically grab my arm.
byon 07/20/2015
I went to buy a new truck. They refused to help or answer any questions about there promotion. Told me to go read the fine print. This was all over a $500 dollar promotion. I just spent 4 hours there, and I wasn't about to try to read anything. I realize I wasn't going to deal with a company like them. The salesman grab me by the arm and restrain me from leaving his office. I yelled and told him he need to let me go. I have never in my days gone to buy something where i was physically grab by someone. So now I letting everyone know my experience and to find another dealer. I ended up sticking with ford. I ended up receiving $3500 dollars more on my trade in, and I ended up getting a new truck for $2000 dollars cheaper... and it was a 2016 not a 2015. So buyer beware... There just looking to fleece your pocket... nothing about service, family owned, or small town when it comes to this dealer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
A Great Experience
byon 03/27/2013
This was my first time to purchase a vehicle with any dealership. From the moment our family walked into the door we were greeted by Drew and Lee which were very courteous and respectful. We ended up buying a vehicle from them that day and got a great deal. They patiently spoke to us about the options, selections, and inventory. I was extremely impressed not only with our vehicle that we purchased but how well these two gentlemen were able to help, and guide us through the process. I would not only recommend everyone that has a need for a vehicle visit this dealership, but also ask for Lee or Drew because they would attentively serve your need.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Impressed
byon 08/09/2011
We were very impressed by SouthWest Ford. Roy Dooley was our salesperson in purchasing a new vehicle. He explained our options, but didn't pressure us into anything we didn't want. We liked his salesmanship so much that we purchased a pre-owned vehicle for our daughter a month later. When our son was in the market for a vehicle, we called Roy and he arranged to show him vehicles within his price range. Our son bought a very nice, low mileage truck. So within a six month period, our family has purchased three vehicles from SouthWest Ford and Roy Dooley. We know exactly where to go when it's time for our next vehicle purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 06/19/2011
I purchased a 2011 f250 diesel 4*4. I never like buying new cars I always felt like I was getting beat up. There were no pushy salesmen the price I was quoted is the price i paid. No games at finance I recommend this dealer for your next new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My experience with Roy Dooley
byon 05/19/2011
My wife and I saw a Mustang that we were looking for at Southwest Ford inventory and off we went to Weatherford. Upon arriving there we was greeted by Roy Dooley. We went for a test drive and told Roy that this was our anniversary and I was ready to buy this Mustang for my wife for the right price. With out hesitation Roy went to work for us and came back with a price we couldn't refuse and off we went on our anniversary dinner in my wifes new 2012 Mustang. Good job Roy! Troy McFarland
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Go Elsewhere
byon 07/02/2010
The salesman was new, had no idea about Ford Trucks. He never offered suggestions or options; we looked at the first truck I noticed that met my needs and we took a drive; he had to get someone else to help with the basics of the sale. The Finance Manager was a [violative content deleted]; he tried to change the price and insurance rate even after we had agreed on both with the sales person. Almost walked out three times and in hindsuight I should have. Sales Manager (Mike Waitkus) finally showed up after I raised a stink (and I am an easy sell, already knew what I wanted) and then gave me nothing but a hollow "I'm sorry"; this is not the customer service I was expecting after hearing so much hype about how buying in the country is a better deal. And with all the advertising they do in Dallas/Ft.Worth...never again. After finally doing the paperwork I was handed the keys and sent on my way, no walk through, no explanations, nada. I had to figure out how to turn on the lights on my own, on the way home, I had no guidance. Being a "Car guy" I thought I could figure it out. I had to go back the next day (a 60 mile drive round trip and no offer of compensation) to have another salesman do a walk around and explain the features...like Sync, I didn't know anything about it, what it did, what features it has, etc. (I guess that makes me a dummy for leaving without getting more infomation?). This was a horrible experience and I would never go back. I encourage you to go elsewhere, there are plenty of other Ford dealers that have to do better than Southwest.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
