Fred Haas Toyota Country

by Kerri on 05/24/2019

Scott did a great job with helping us find the perfect Rav4 for my mom. Thanks for all your help. She loves it!

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by KNuzbach on 05/20/2019

We are very happy with our purchase and the experience we had at Fred Haas Toyota. We worked with Kevin Rodenbeck and he did everything he could to make the process as smooth and fast as possible. If he said he was going to do something, he kept his word. He even went out of his way after the sale to bring floor mats to my work office since they were not in the vehicle when we left. Would highly recommend contacting Kevin for your auto purchase at Fred Hass Toyota.

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by Mrsbee on 03/27/2019

I was in need of a car but had a few challenging things on my credit. My salesman, Kevin, went above and beyond to get me into a nice car. I’m loving my 2016 Hyundai Sonata. I would recommend Kevin to anyone looking to purchase a up to date vehicle whom may not have no where else to turn.

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by Mitch070420 on 02/21/2019

I dealt with B. Hubbard and he was more concerned about getting a 10 on his evaluation instead either trying to get the vehicle and payments I wanted. I did not get either those. I felt like he not leave alone without purchasing any vehicle at his price.

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by AEspinosa on 02/08/2019

We worked with Isaac and he was incredibly rude and difficult to work with. We had to come back only a month and a half after purchasing our car to find by the service center we already needed a new battery for $170. They told us to talk to our salesperson to see if they could work something out to lower the price since we just bought the car and shouldn’t need a new battery already. When we spoke with Isaac he said the service center people don’t know what they are doing and to come back the next day and go to the preowned area to speak with them about the problem and work something out. That logic made no sense and our cars battery was pretty much dead so there was no way to bring the car back to be serviced by the preowned workers who don’t even service cars! And to tell us that the service center employees don’t know what they are doing is absurd because that is where we take our vehicles when there are problems that need to be fixed. So to hear that they don’t know what they’re doing isn’t very reassuring but I believe it was just Isaac trying to get out of the whole situation to where he could leave for the night and not handle the problem. When we told the service center the problem all they had to do was to speak with Isaac, came back and gave us 50% off the new battery. So the service center was fine but it was all Isaac that was the problem. When he spoke with us about the problem and what to do he raised his voice at us and said some really rude things like if we don’t understand what to do that that is our problem and not his and he talked over us and did not listen to our concerns with his absurd “solution” to the problem. He was argumentative 2 minutes in to the conversation, had a very bad attitude, was extremely rude to us and bad mouthed his coworkers at the service center, the people who actually did their job in a professional manner. So he alone put left a terrible impression of the kind of staff Toyota allows to work for them and handle their customers. If you have to go here avoid Isaac at all costs, he is an older African American man with a heavy accent who was very rude and unprofessional. I’m only giving specifics of what he looks like so that other customers can avoid him and hopefully his employers will know who I am talking about. He literally told us your service center is not good all while yelling at us because we didn’t feel we should have to bring our car back to be looked at by someone at the preowned area instead of the service center when our car wouldn’t make it back anyway because it was dead due to the bad battery that was in it when it was sold to us. Horrible service, sold a used car with a used bad battery which we had to pay $90 to replace after not even a month and a half. Service center employees were good though, despite Isaac bad mouthing them all

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by Bad on 02/01/2019

We were given a deal to buy a vehicle we thought for 2 minutes . When we said we were ready they backed out. What kind of business is this? We were trying to find somebody to report this and the sales manager personally told us that He wouldn’t sell us anything for any amount of money and to get out of the dealership. We would advise people to stay out of this business.

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by Gigi on 01/09/2019

Had a great experience going through the internet with Fred Haas Toyota Country. Bought a new 2019 RAV4. Got a great price. Shawn was very helpful with me. Thanks again Gigi

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by jobimathews on 11/30/2018

I came into the store already upset that a nail had ruined my plans for the day and the dealership felt that the set of 4 tires needed to be replaced as it was around 38,000 miles on the Factory installed tires. Mr Pat Pendergast who was servicing me had a terrible attitude to be at the front helping in putting the orders in *customer service might not be a requirement for the people at the front. While I was sitting there he was bad mouthing his colleague Jan (who by the way has helped me over the past 10 plus years on the other side). His direct quote " no body wants to touch anything that Jan started". I dont know the internal politics but I can tell you Jan has much better customer service than Mr Pendergast. The other issue was that when I asked if he would price match NTB Alignment cost of $89 (you are $109); especially with the board right outside the office; he said that only means price matching with other Toyota dealers (since that is not mentioned on the Ad, i believe that is false Advertising). He was very rude and abrupt in his comments and if it was not for that nail that was stuck in my car I would have driven it off to the nearest NTB or Discount tires. As I tried to put this review in, someone from Customer service did call me and say that they would get his boss to call me but after waiting for more than an hour for the call I have decided to go ahead and leave the review here and hopefully in other websites to let people know the service they should expect

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by Ron on 11/05/2018

Brought in my 2016 tundra crewmax for 20,000 service, I advised service rep Matt truck was having front break problem. Per Matt they were refusing take ownership of any warranty repairs. Matt even made an acusations that the problem was related to my driving habits which was totally ridiculous. Not being satisfied l took my truck to Mike Calvert Toyota were they did a total front end break job all under warranty. I made a vow to never to business with Fred Haas after have previously purchased four vehicles

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by Vicente on 10/20/2018

I went in there today to hopefully buy a car for my fiancée, but unfortunately that didn’t happened thanks to Vincent Minuta. He treated us horribly, very rude, unprofessional, and arrogant. He actually got mad because we couldn’t afford the quote he gave us and his attitude was extremely rude and demeaning to us. I was expecting a lot more from Toyota and specially a manager. He bragged on how he is a salesman and thats all he cares, no customer satisfaction at all. Very disappointed and frustrated

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by Mike on 09/27/2018

Whats the point of purchasing a service package and giving your conpany a bunch of money and making an appointment for an oil change if it would s going to take 2 hrs for an oil change. This is ridiculously poor service. Dont have to worry about me buying another truck from your company. I guess i learned my lesson 40 thousand dollars too late.

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by dave_s on 05/30/2018

Went to dealership on Saturday, May 26 interested in a new Rav4. As I left my car, a gentleman asked if he could help me, I told him my interest and he stated he was Used cars only but if I went to the main building, they would help. Went inside - poked around the Rav4 on the showroom floor - opened doors, sat inside - no one spoke to me. Walked outside to see what other colors/options were available - looked at all 7 or 8 that were outside - no one came to speak to me. I did see a couple of staff in their company polos standing in front of the building but no one could be bothered. If this is your customer service for a sale, I dread what your after purchase service is. Luckily there are other dealers in the area; it's just that this dealership is closest to my home.

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by J on 12/16/2017

I had a very unpleasant experience here this is not the first time or the second time .me and my family have purchased many vehicles with Toyota and this dealership. I feel that my last experience it was by far the worst yet I was laughed at Shrugged off treated like I was stupid and in the end I feel like $70 was stolen from me I would like to address this in more detail and explain whom I dealt with far as who fought me tooth and nail and who tried to help me figure out my problem. I'm disappointed in this place. Me and all my family will ever return and probably be the last time we go with Toyota

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by Khan on 12/01/2017

11-30-2017 First time when I just asked for a price of the desired vehicles the sales manager Ronny gave me false/fake "drive out" price intentionally with intent to deceive me, in order to involve me in deal making. Second time (on the same day) after making my mind and took my time to get that deal, went to the dealership again, the story was quite different. Another person (Steven Crisp, New Toyota Sales Consultant) came to me and trying to sale desired vehicle on his price totally different. I was not expecting him to talk to me I don't know why he came in between and made me confused, he has also said that he is the boss of all those sales manager, that was not true because Ronny denied Steve's boss-ship when finally came which he should come to me on the first place. Ronny has not kept his words/promise, he was trying to trap me with all kind of tricky words, and moreover this sales manager has no shame to lying on my face and trying to make his sales associate to do the same. Using those dirty tricks which any small dealerships would not do, Fred Haas Toyota Country sales staff is doing, I wasn't expecting this from Fred Haas Toyota Country, very untrustworthy sales people in the dealership. All team was playing their dirty roles in this sales drama one by one. When they were going back to their cabins, I clearly observed them laughing about me while hiding their faces behind computer monitors showing a lack of respect and courtesy to a potential customer. This saddens and disappointed me. That was a very unpleasant and frustrating experience I ever had. I came home very upset and depressed without a pledged deal. I lost all my precious time of the day which none of those people can compensate.

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