Customer Reviews of AutoNation USA Katy
More Than Grateful
byon 05/02/2024
Justin (sales) and Raheem (director of finance) worked tirelessly to deliver what I needed and I ended up getting more than what I wanted; including some financial literacy tips. I am so thankful to these gentlemen for being customer driven, and ensuring that I didn't settle.
More Than Grateful
byon 05/02/2024
Justin (sales) and Raheem (director of finance) worked tirelessly to deliver what I needed and I ended up getting more than what I wanted; including some financial literacy tips. I am so thankful to these gentlemen for being customer driven, and ensuring that I didn't settle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Auto Nation USA Katy
byon 05/01/2024
USA Katy was a great experience sales associate Summer was a great help definitely ask for Summer Sales manger Chris was great Will was fast and cool definitely recommend this team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 04/30/2024
Very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible Sales / Purchase Experience
byon 04/26/2024
Sales person were very attentive before the purchase. After the purchase & with several incorrect statements the Sales person was not attentive at all. 1.after repeated requests re Inspection report he finally sent the report after the purchase agreement was signed. Many many surprises. He did that Autonation does over 100 point inspection and items are taken care of. NOT SO. several items that were noted on the inspection report were intentionally not done with a note..Not approved ? Will cost me over $2000 to get those repairs done.Did not mention it came with one Car key. At arrival ( shipped to California) the car key only started the car. No locking or unlocking functioned. Cost me over $250 to get key duplicated. Broken / Busted right rear view mirror. Broken pieces of the casing are glued to gather , again, NEVER mentioned that before purchase.Will. OST me $1200 to fix. Car was being shipped to California by a transport company. I repeatedly requested video/pictures be taken as it is loaded on the carrier . Sales person assured me it will be done & I notified him clearly the date of pick. HE DID NOT DO SO & THE EXCUSE WAS HE FORGOT !!! There is chip on the front glass, so no way to prove if it was there before or during shipment. ADDITIONALLY, I requested repeatedly to speak to the Dales or GM. He said he will have one of them call me. STILL WAITING FOR THE CALL!! NEVER AGAIN WILL I DEAL WITH THIS DEALER. Non disclosure of items as indicated above will cost me several thousand dollars.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Summer stiles
byon 04/18/2024
Summer Stiles provided an excellent car buying experience! Great service! Great personality and very professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very smooth experience
byon 04/17/2024
My experience with Roger Torres was exceptional. The staff was knowledgeable, accommodating, and made the car buying process seamless. Highly recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 04/06/2024
Best experience ever. Process went smooth from the sales person to finance
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Toyota 4Runner SR5
byon 03/29/2024
Buying this car from I.C. is a seamless process. No sales pressure but, in fact, I.C. was patient with answering our questions. For our next vehicle purchase, we will buy from him at AutoNation USA Katy. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Roger Torres
byon 03/27/2024
Pleasant and accomodatin
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AMAZING SERVICE!!!!
byon 03/23/2024
IC, and the finance team were amazing! When we called Autonation Katy to see if they had a vehicle we were looking for, IC answered the phone and was very friendly and informed he would wait for us as it was 8:30. We arrived and he came to greet us, very friendly and respectful. He answered all our questions, and was very helpful. My wife, and I had an AMAZING experience with IC, and the finance team. The finance director came out to talk to us the rest of the night, and gave us great information, OUTSTANDING SERVICE!! They showed they cared, and were extremely knowledgeable. I have bought several vehicles, but never had this amazing service ever!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service!
byon 03/23/2024
From the moment I called the Katy AutoNation location I was greeted with such kindness and was so impressed that my husband and I immediately made an appointment with IC. IC provided incredible customer service and was super easy to work with! We left with a new car that same night! IC worked hard to answer all our question and get us on our way. I highly recommend asking to work with IC on getting your car at AutoNation!! The finance department was also so kind! A+ service! We will definitely do business with them again. Thank you, IC!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome experience
byon 03/14/2024
Anthony did a great job getting us what we wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mustang GT sale
byon 03/06/2024
Brittany voyles was Extremely friendly and professional made the sale of my mustang easy and she worked really hard at getting me too dollar.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Dealer purchased my vehicle
byon 03/05/2024
Fast and easy process. They paid 1000$-1500$ more than other dealers were offering. Brittany did great making this a good experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 03/03/2024
I love Auto Nation Katy USA!!! Adam took very good care of me and my Volvo!! He made sure that I could be proud of the choice of cars I made by making sure it was looking good and safe, from the tires up!!! Adam was very friendly and he looked out for me!! Thank you Adam! Thank you Auto Nation USA Katy!!! Pastor John Newsome
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 Stars
byon 03/02/2024
Kody Gray made us feel completely comfortable purchasing our new suburban. The car buying process is always so stressful but Kody made it easy and hassle free! Highly recommend! Thank you Kody!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Car bought at AutoNation
byon 02/25/2024
Roger was great to work with. He made the car buying process smooth. The car was already detailed and ready to go.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Got my Lexus!!
byon 02/24/2024
My experience ce today was AMAZING! The entire process was clean, quick, and easy. Thank you soooo much Hunter!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Summer Rocks!
byon 02/24/2024
Our salesperson Summer Stiles made the process of buying a car actually fun! She's awesome!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome Sales Process
byon 02/23/2024
Shannon Taylor is excellent at the process and knowledgeable about cars. Shannon made it welcoming and easy to do the paperwork. Thanks for the experience and friendly process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service and Satisfaction: Our Experience with Zachary Paiz
byon 02/16/2024
Our purchase of an Audi Q7 at AutoNation USA Katy was greatly enhanced by Sales Associate Zachary Paiz, whose knowledge, professionalism, and friendliness stood out. He guided us through the process with ease, ensuring our decisions were well-informed and our experience stress-free. Zachary's dedication to customer satisfaction, both during and after the sale, was truly remarkable. For a seamless and enjoyable car buying journey, Zachary Paiz is highly recommended.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy*, we can sanitize your vehicle for your safety and we even offer free home delivery**. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details. **Home Delivery available at select locations.
1 Comments