Audi North Houston

by Jewopaho on 01/29/2020

Please note that this dealership is now owned by Sewell. It would be a five-star-plus review, save for one matter discussed below. Sewell dealerships are dramatically different from the stereotypical auto sales environment. We helped my son purchase a vehicle from their Infiniti location a couple of years back, and were impressed with the experience. Sales associates are true professionals ... college graduates, articulate, well-dressed and exceptionally courteous. The atmosphere is calm and welcoming, and every aspect is focused on the customer. Pre-owned vehicles not of their brands are exclusively buyer trade-ins ... no used rental cars or "auction specials". I thus had every confidence that the 2017 Acura MDX Advance I was interested in would be a quality automobile. I was warmly and almost immediately greeted by Amy Douthit, who verified that the car was available, and went over Sewell's way of doing business, emphasizing that if any pre-owned auto does not meet its stringent criteria, it's shipped out. The MDX was in virtual showroom condition, the test drive went well, as expected, and negotiations were conducted in a low-key manner. We couldn't agree on the value of my trade, despite Amy's couple of back-and-forth trips to the manager's office, as well as a visit from AJ, the man himself. There was no pressure, no hesitation returning my keys, no chasing me in the parking lot with another offer, and no insisting that the deal was "good for today only" ... the way it should be. The disagreement notwithstanding, we parted on favorable terms, although I still had considerable interest in the Acura. The following morning, I took my vehicle to one of those Sell-Us-Your-Car places, and was offered what I anticipated was its value. I relayed the information to Amy, who presented it to the manager on duty. Here's where the "Until ..." comes in: Amy called me back, obviously repeating management's contention that they actually beat the offer, when the difference in sales tax between selling and trading is factored in. It's an age-old gimmick used by dealers to allow less for a trade-in. Sales tax has absolutely nothing to do with the value of a vehicle ... whether selling outright or trading in, it's worth what it's worth. I expressed my intense disappointment, stating that I didn't expect such trickery from Sewell. This tactic shouldn't ever be in their playbook, considering their reputation. Shortly thereafter, I received a call from Jack Mah, apologizing for the "misunderstanding", as well as agreeing to match the better offer. While the deal was to my liking, I still wanted to think it over, especially given what had just occurred. I ultimately agreed to the terms, returned, and drove out in my new (to me) Acura. Katy Murray handled the final paperwork in a manner consistent with Sewell's philosophy ... courteously with no sales pitch for extras, and a very understandable description of everything I signed (it was a cash transaction, so there was considerably less work for both of us). I trust that those I dealt with took my comments in the spirit intended, and that upper management will eliminate that bit of deception from its lexicon. The car is exceptional, and I'm glad that all eventually turned out well.

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by Elijahrock55 on 05/16/2014

We recently bought our second Audi. This one was a special order A7 that we were told could be customized the way my wife wanted it. Hannah B. made it happen. I am buying my next Audi ( the Q7) from her. She is awesome.

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by csander66 on 10/15/2013

This is a car for my lifetime. I've had an Audi (C-100 Avante, A-6 Avante, A-4 Quatro Avante and now the AllRoad) since 1983. Audi makes the best automobile, period - comfortable, quality performance, stylish, durable, and value for money. The Audi Brand Specialist, Kayla, at Sewell, Audi North Houston listened to what our requirements were, allowed us to test different vehicle options, then searched the incoming inventory to find the AllRoad we wanted. We had a super experience with this purchase and are looking forward to great service in the future.

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by kimanthony on 04/23/2011

We looked at a few possible cars. We had a particular goal in mind, and when we talked to Matt Nance, he sincerely helped us focus on the goal that we set. there was never any pressure while discussed our selection and options. even with the negotiation, there were no pressure. just facts! this is our first, but will NOT be the last Audi from this dealership, as long as Matt Nance and Emanuil Iliev are there. Mr. Iliev is a no nonsense business focused man. Go in, pick your car, have a good time.

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by audirabbit on 12/03/2008

I purchased a new 2008 Audi Q7 last December 2007 from these people. I had a similar experience as the other reviewer with salesman Mike S. Great salesman. He did the deal. The follow up is nonexistent. He acts like he has never heard of you after he takes your photo with his camera phone "to put with your phone number and records'. I am a longtime Audi owner. We have had many in our household. All of our drivers in our home were driving Audi's at the same time for a few years. I am extremely loyal to this brand but if I had to buy from this guy again I would be hightailing it to the nearest BMW dealership. Buy an Audi, just don't do it here. If you already have an Audi avoid this place for service as well. The entire place has been incompetent. I am STILL, a year later dealing with service issues from the first time I took it in. From lying about whether the work is done to terrible work. You name it they have it. I wouldn't trust them to put my license plate on...oh wait, I did and they put two of the four bolts on...and the two bolts didn't even match. Not who you want to trust with your $60K vehicle.

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