Customer Reviews of Mercedes-Benz of Georgetown
Nice
byon 12/28/2023
The sales man is very nice and do everything quickly and made me confortable
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 05/06/2024
Mercedes service center came through quickly for us and were very thoughtful. Much appreciated and we will be back for all our service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review
byon 04/30/2024
Went in for the A service, was told by rep Emily that it will take about 1hr-1.5 hr, and asked if I will be waiting in the lobby or not, I said since it will take an 1-1.5hr, I will have someone pick me up and will come back. 3.5hrs later my car is still not ready. Emily came and told me since I didn't waited in the lobby it "delayed the process by the technician" and tried to lie the she said it will take 2-3 hrs. My car wasnt ready till close to 4 hrs! No respect for their customer's time!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2 Comments
Extended warranty work
byon 04/28/2024
First experience with service consultant Emily which exceeded my expectations. She and Leo worked in tandem to provide regular service updates and advise of coverage under warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Customer Service
byon 04/23/2024
All of the staff are friendly and helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service Department!
byon 04/23/2024
The service department at Georgetown was great! My service advisor Irlanne, kept me informed throughout the entire service process and my vehicle service was completed ahead of schedule.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service department experience
byon 04/21/2024
My service experience was amazing. No stress. Communication was awesome. Thank you to my service advisor Jay.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Warranty work
byon 04/19/2024
Went in for sprinter warranty work. Advisor was great and vehicle was completed quickly but repair left dash scratched up and created another problem. Called back and the tech supervisor resolved the issue. Still frustrating as I had to waste more time and money on something that should have been easily noticed. Doesn’t leave me with much confidence but unfortunately nowhere else to take my sprinter
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Kayle is the best
byon 04/18/2024
Good service as always. Kayle is the best, always keeps us up to date on all the services
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
horrible dealership & horrible experience
byon 04/07/2024
Let me start by saying I’ve owned 3 Mercedes vehicles since 2016- I purchased a NEW car back in June of 2021. The buying process itself was good. Linda is an amazing sales associate. However they sold me a lemon car. The car spent the majority of the first year in the shop. Random transmission kicks, engine misfires, problematic fuel pump, a/c knocking. Some of these issues were never solved. Time after time I took my car there and they’d expect me to “duplicate” these issues, as if I intentionally cause my transmission to kick, or my engine to misfire. They gaslight you into thinking you’re the problem. The service advisors are unprofessional. Aside from all of that I purchased prepaid maintenance (4 prepaid services) when I first bought the car. They refused to do the last one because it had “expired” even though I took my car in on schedule. When I picked up the car today i noticed there was scratches all over the windshield (almost intentional, not the same pattern as windshield wipers) and the employees there were once again UNHELPFUL. I’m very dissatisfied. For a “luxury” vehicle dealership, Mercedes Benz of Georgetown is the worst place to go. Would not recommend.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service advisor
byon 04/06/2024
Adam DeLeon professional and informative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service of engine mounts
byon 04/05/2024
Took a day longer than promised but I did have a loaner so no big deal
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Georgetown Mercedes Benz
byon 04/02/2024
Fast, friendly, and extremely professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Regular Service
byon 03/29/2024
Easy to make an appointment. Good communication with advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service for engine light (thermostat replacement)
byon 03/29/2024
Experience was great. Kayle was probably one of the best customer service experiences I've had at the Georgetown location and I've been there with 4 different vehicles. All times were positive, but likely I will ask for Kayle next time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome customer service
byon 03/21/2024
Kyle was fantastic got my vehicle taken care of quickly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great professional service
byon 03/04/2024
Service advisors also take the time to explain issues or options as appropriate
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 03/01/2024
I just feel like buying a luxury car from a dealer they should be more accommodating. I have dealt with other luxury vehicles in the company and they've been very accommodating. Mercedes is quick to tell you that the service is probably not covered.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/20/2024
Had a set of tires put on car and an alinement done today. Jared was very helpful with getting me a great price on tires and getting me in and out in a quick manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire replacement
byon 02/18/2024
Super fast and communicated very thoroughly. Everything was exceptional!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Better service than the Austin location!
byon 02/16/2024
I came into Mercedes of Georgetown because a message popped up, “Stop Engine - Leave Vehicle Running.” Kayle was my advisor and she confirmed it was the battery. She truly was the most helpful when it came to providing information about the time, process and my warranty coverage. She asked important questions about vehicle history. I didn’t feel rushed to accept and pay for services. She discussed payment options, if needed, and was overall sweet and patient. I did not get the same type of service at Mercedes of Austin.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I appreciate them
byon 02/15/2024
It took longer than expected but not their fault. I appreciate the video sent of what is wrong and what is needed for the repair. The mechanics also go the vehicle for any other issues which is so appreciated. Adam was great and kept me up to date. Thanks MB of Georgetown. Shout out to the mechanics. They get the job done!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mercedes-Benz of Georgetown has been serving Central Texas for over 30 years. We understand what is important to our clients and we are dedicated to delivering Superior Customer Service every day. Please contact us at any time to discuss your requirements in more detail. At Mercedes-Benz of Georgetown our customers receive:
Free Wireless Internet Access
Free Trip Inspections
Free Car Washes Monday through Saturday, 8:00am to 5:00pm
Free Mercedes-Benz loaner car with Scheduled Service
Free Refreshments and Baked Goods in our Customer lounge
1 Comments