Customer Reviews of Stonebriar Chevrolet
Thanks james
by 01/21/2024
onMy service guy James buag was great he was very professional and he provided me with super service and all the info needed to keep my car maintenance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thanks james
by 01/21/2024
onMy service guy James buag was great he was very professional and he provided me with super service and all the info needed to keep my car maintenance
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truck
by 07/02/2023
onDefinitely I will not buy a car from there again. I have two weeks with my truck in service and until now I don’t have any response
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Excellent Dealership
by 04/28/2023
onI have been a Stonebriar Chevrolet customer for over 7 years. I always have been treated as a valued customer and my vehicle has had the best maintenance possible. Service Advisor Maria Cardona is professional, knowledgeable and friendly. Her customers receive her undivided attention and she places a high priority on her customers’ concerns and service solutions for them. The Service Team is top notch and works as quickly as they can to perform their service and maintenance requirements. Everyone, including Sales Representatives, Cashiers, and Service, Loaner and Shuttle Driver Associates, are friendly and really pay attention to the details that make a dealership successful. Stonebriar Chevrolet is the very best of the best in dealerships.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vehicle service
by 01/26/2023
onService department was attentive and very professional to the needs of the customer as they opened early at 8 am. Very attentive to detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wasted my time
by 03/20/2019
onI emailed on a Monday trying to see a car that day. Used car manager suggested we schedule time the next day. I drove 40 minutes to get there at the appointed time only to be told an employee took the car. Sales manager asked if he could show us any other vehicles, I told him we were only interested in the one. Sales manager suggested we should go to lunch and he would call me when the car returned. My wife and I went to lunch, recieved no call and could not get in touch with the sales manager when we tried to call so we returned home. I emailed the sales manager that evening asking if we could try again and recieved a response saying the employee who took the car during the time I had scheduled purchased it. I'm not sure if this was just a bait and switch or just poor treatment of potential customer. Either way, they have permanently lost a customer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Unfortunate preowned experience
by 10/14/2018
onManâI really hate to have to leave this review. I had to delete my glowing review about my previous positive experience and thatâs really not fair to the guys who did their job well and with integrity! Unfortunately, thatâs just not where the story ended. Here is an update. I cannot even believe how quickly my experience went sour with this dealership. It started GREAT! I was SO happy with my experience purchasing my car. Chris Faul (sales) and Tyler Binion (business manager) were amazing. I could not have had a better experience with them. I WISH thatâs where it ended. Within a week of purchasing my car, my husband noticed the coolant was low or possibly leaking. He refilled it so he could monitor it. He had to leave for a business trip, and the first day he was gone, and in less than two weeks of having the car, the engine started smoking. I took it in. Turns out THREE heater hoses had been leaking and ended up spraying into the engine onto spark plugs and causing other issues. Originally they asked me to pay $1200 to fix it. I was shockedâhonestly. Floored. Couldnât believe the gall they had asking for that. Three hoses do not start leaking and causing this big of issues overnight. Any decent mechanic could have and should have found that before selling. Because they either didnât see it or didnât care about the car they were selling, they sold it to me with this major issue (major because of what three leaking heater hoses leads to). So within two weeks of having it, thinking I bought a WORKING car, I find out now that it needs $1200 a work because of something this dealership overlooked? What. A. Joke. So they tell me they can âcut all the cost of laborâ making it $800. Stillâa joke. Turns out, $650 of that ~$800 quote is still labor. So not sure how thatâs cutting the cost of labor. Even if they didnât care to fix the issue but just had informed me it needed three new heater hosesâI could have had that fixed and negotiated a cheaper price to accommodate for that issue and it wouldnât have caused all of the other problems with the engine which would have saved both of us money. But because they shirked their responsibility, they want me to pay for it. I guess I shouldnât be too surprised there was an issue with the engine considering the first car we test drove at their dealership was jumping BAD in first gear. Beautiful suburban, lots of miles, over $20k. Turns out the transmission was shot so they decided to send it to auction after they gave it a drive. This car was listed online and sitting in the lot with the sticker price and more. Makes me wonder how much they really check a car before they put it on their lot. A simple drive before listing the car would have disqualified it from the start. What else are they missing? Theyâre either careless about the cars they put their customers in, or they have mechanics who arenât checking the car out thoroughly. You should not have to drive a car after the lot under the guise itâs in good working condition when the transmission is shot or when there are three heater hoses leaking. This is a HUGE problem and I am extremely disappointed in how they have displayed a lack of ethics when it comes to my situation, and apparently many others if you just check out their Facebook reviews. They have had a few phone conversations and opportunities to fix it, but have proven how much they donât care when it comes to the customers purchasing preowned vehicles. The only line they seem to be running back to is that we signed âas isâ paperwork when purchasing the carâwhich I now realize is their way of selling vehicles with serious issues and not having to take responsibility for them. They like to mention their customer satisfaction ratings when you confront them with an issue they donât want to solve, but Iâd like to know what outdated forum they are using to get rated that way. If you just check Facebook reviews or yelp reviews, itâll tell you a totally different story. They are averaging 2 or 3 stars if you check those platforms. I am willing to give them another opportunity to fix the issue because I do not want to escalate the situation. I really want them to choose to do the right thing. I have been driving a small loaner car in the meantime that barely fits my childrenâs two car seats. I am waiting for them to call me with a fair resolution rather than with a hefty bill and excuses. What is really, really unfortunate is that the post-purchase experience is now totally overshadowing the best purchasing experience. Chris was amazing, Tyler was amazing, even Rick Castillo who said he would be my advocate in this situation was helpful as well. I could talk all day long how happy I was with the buying experience. But even the best customer service in the beginning cannot outweigh the management and lack of ethics when it comes to taking care of their preowned vehicles and preowned-purchasing customers. Please do better.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Unexpectedly Amazing
by 06/09/2018
onI have purchased close to 80 vehicles over the years. Some to build and flip, some personal and some for our business. Rarely in my experience are things done as promised and rarely do you not spend your entire day there. I arrived and was promptly met by my salesman, picked out a truck, had my truck appraised, and was out the door in just a couple hours (including me leaving to grab lunch)! Well done! I received what I was asking for my trade and got a better deal than other dealers offered for the truck I was buying. Honest, transparent, fair and timely.....what else do you want!?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Rating
by 06/06/2018
onAndy was very helpful and went out of his way to make sure that we were taking care of.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfied repeat buyer
by 05/31/2018
onJust purchased a new Chevy Traverse from John Frigon at Stonebriar Chevy. This is the fourth vehicle I have purchased from John and he and his finance team always go above and beyond when it comes to finding the right vehicle to fit my needs. If you are looking for a new Chevy, John is the man to see! Give him a call at 214-472-5594, I promise you won't be disappointed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great sale!
by 05/16/2018
onJack Drulard helped me purchase my 1st car!! He was fantastic, very knowledgeable about the Traverse, completely understood where I needed to be price wise to make the sale and he said they could do that no problem! I literally walked in and walked out with a brand new car in about an hour which was awesome!!! Prior to stopping by Stonebriar Chevrolet went to a few other dealerships and no one would really give us the time of day. But when we walked into Stonebriar Chevrolet we were greeted by Jack Drulard he had a huge smile on his face from hello all the way to thanking us for purchasing our new Traverse!! Words cant express how awesome this experience was for us!! Thank you so much Jack Drulard for making this purchase an easy and great experience I will definitely be sending all my family and friends that are looking for a new car your way!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
by 04/30/2018
onJoseph was our sales rep, hes wonderful. The dealership is clean, people are friendly, and service was pretty fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
by 04/25/2018
onTook my 2016 Corvette in for regular scheduled service and was completely satisfied with overall experience - car was serviced ahead of time commitment - very pleased.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First Service
by 03/15/2018
onOverall service was great. Friendly and helpful staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome
by 03/06/2018
onProfessional and timely
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Buyer beware
by 02/21/2018
onPlease be careful when thinking about buying from this dealership. They like to rip you off when you get your trade in appraised. According to the sales department they use a different KBB then what customers use. I asked to have the General sales manager to contact me about why your dealership is trying to take advantage of customers but he refuses to return phone calls. You cant speak with the owner because its a corporation. Just FYI
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Used Colorado Pickup
by 02/12/2018
onThis was one of the easiest vehicle purchases I've ever had. Thanks to John Cutler and Stephen Putman for making this a really good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase of New Vehicle
by 02/06/2018
onPurchased new vehicle - experience was great. Andy Richardson did an awesome job. Only advice would be to give the customer the option to go over features in the vehicle (not sure if that is Chevy mandated or dealership mandated). Ended up spending more time there than I wanted going over the features of the vehicle after I purchased it. I trade vehicles every year, I will definitely be back next year.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Traverse
by 01/31/2018
onLove my new 2018 Traverse and what makes it even better is the exceptional bargain I got at Stonebriar Chevrolet in Fresco Tx. from the salesman Brandon Montoya.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Continue To Be Impressed
by 01/30/2018
onLenah Coe and the technicians at Stonebriar Chevrolet always make me feel like a valued customer. They are thorough (with the vehicle, and explaining things to me), and try their best to make sure I am happy with the work that is done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
by 01/17/2018
onGreat service. Finished work at the time they estimated.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome service
by 01/10/2018
onMade my appointment and received a call later and work was done same dayp
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
At Stonebriar Chevrolet, our entire team works together to provide you with the ultimate shopping experience. We are here to exceed your expectations, deliver the best service possible, and make car shopping fun again. If you’re wondering where you can find a top-notch Chevy dealership near you, look no further than Stonebriar Chevy