Customer Reviews of AutoNation Ford Frisco
Satisfied New Vehicle Owner
byon 04/18/2024
Auto Nations Was the only Dealership I found in the area that was interested my business, of ordering me a new 2024 Ford Bronco. The other Ford Dealerships only wanted to sell me a 2023 Bronco they had on the lot and when the find out that I was not going to buy a 2023, the lost interest in dealing with me. The ordering process at Auto Nations quickly and smoothly. The only negative issue was that when it was ready to pick up the Dealer Installed options had not been done and our salesman, not the salesman who had ordered our vehicle, was not aware of these options so I had to come back another day and leave the vehicle for 21?2 days to have them installed. However Cory, the person who takes care of seeing that these options installed and was very friendly and took care of this issue. We would recommend Auto Nations/Frisco to anyone looking to buy a new vehicle.
Satisfied New Vehicle Owner
byon 04/18/2024
Auto Nations Was the only Dealership I found in the area that was interested my business, of ordering me a new 2024 Ford Bronco. The other Ford Dealerships only wanted to sell me a 2023 Bronco they had on the lot and when the find out that I was not going to buy a 2023, the lost interest in dealing with me. The ordering process at Auto Nations quickly and smoothly. The only negative issue was that when it was ready to pick up the Dealer Installed options had not been done and our salesman, not the salesman who had ordered our vehicle, was not aware of these options so I had to come back another day and leave the vehicle for 21?2 days to have them installed. However Cory, the person who takes care of seeing that these options installed and was very friendly and took care of this issue. We would recommend Auto Nations/Frisco to anyone looking to buy a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Thanks!
byon 03/30/2024
This was our first Ford purchase and we couldn't be more pleased with the experience and the service, both during and after the purchase. Vinny was extremely patient and informative, Kyle was helpful and knowledgeable, and Cory was quick to respond to complete the after sale items. We will definitely be recommending AutoNation in the future! Thanks!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Peace of Mind
byon 03/15/2024
John and the team were very friendly, knowledgeable, and professional. It was a very smooth transaction in a low pressure environment. The five day money back guarantee, free warranty, and the no haggle deal gave me peace of mind. I love my RAV4!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Auto Nation Frisco
byon 03/14/2024
I called and talked to an individual on the phone before going to the dealership. The individual on the phone was extremely helpful and ensured a salesman had the information and was ready to assist me when I arrived.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trade-in & New Car
byon 03/07/2024
Did a trade-in and purchased a new car. The sales team made the process smooth. I was able to take my new car home the same day. Best part, they acknowledged and addressed minor concerns. I felt heard and valued as a customer, I greatly appreciate that! The overall service was top-notch! I would highly recommend this dealership to others looking to purchase a vehicle. Thank you Dennis, Jeff, Cory and Kyle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bait and Switch
byon 03/04/2024
I recently had a horrible experience at AutoNation Ford in Frisco, TX. I negotiated a deal for a Ford Explorer ST, 2020 with 26K miles. I obtained a cashier’s check for the full amount of the contract. I made it clear that I would purchase a plane ticket from El Paso to Dallas and provided proof of the reservation to the sales department. The sales department assured me the vehicle would be reserved and pulled off the lot. I received a text msg from the sales department the following day when I was waiting for my connecting flight from Denver to Dallas. I was informed that the Explorer I was supposed to purchase had been sold by the Houston AutoNation dealership and that they had already picked it up earlier that morning. Jeff Vasquez offered me several options that were completely unacceptable. One was an Explorer with twice as many miles, a similar Explorer located in Washington state, or $10k off a new Explorer with an original sticker price of $61k! This is classic bait and switch. (They did offer to reimburse me for my expenses.) I was left with little option. Either fly back to El Paso without a car or continue to travel to Dallas and attempt to make a deal. I caught my next flight to Dallas and spent 3 hours haggling over the price of a 2023 Explorer ST. End result I ended up with a car payment rather than paying cash for a car I negotiated in good faith for. AutoNation has zero integrity. Jeff Vasquez never greeted me or apologized in person to me. Do not purchase from dealership. This review and complaint will be posted with the BBB and Autotrader, and Edmunds.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great customer service
byon 02/21/2024
The buying process was smooth and quick. I explained that I’ve purchased many vehicles and didn’t want to be there all night. Jerome made sure to fulfill my request.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Purchase Experience!!!
byon 01/30/2024
I totally enjoyed the purchase experience with AutoNation Ford Frisco. I will always consider buying from AutoNation Frisco when purchasing another vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Stuck it out on a long Maverick wait !
byon 01/30/2024
Ordered a Ford Maverick when the books were opened in 2022. Corporate didn't get to build it in 2023, so the order rolled to the 2024 model year. The folks at AutoNation checked on the status of the vehicle, more often than Ford did. They made sure the order got renewed - and verified my place in line. Finally came in at the end of 2023 - and it's great. Probably took a bit longer than i would have liked to pick it up - but frankly, no one ever gets out of dealership in less than 2 hours !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Disappointed
byon 01/12/2024
My sales guy was a great guy, but about a week after I got the truck the check engine light came on. Took it in and waited. I get it, it is a used truck, stuff happens. About a week later, I get a call saying there wasn’t really anything wrong. So naturally I asked why the check engine light came on and was told because the carbon build up is the converter. Ok it happens. Made me nervous because it didn’t seem like that big of a deal to anyone. So moved on and about 10 days later, light came back on. Seemed kind of fast to me. But took it back in. Honestly from making this a really long rant I’ll just say no communication. I talked to a supervisor 3 days ago and he said he would talk to his tech to see where it’s at and nothing. Just called and was on hold only to be told the tech and the supervisor is gone. Now I feel like I made the wrong decision on buying here even when my sales guy was great. Now I’m stuck.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2 Comments
Purchase 2023 Escape ST Elite
byon 01/09/2024
The experience buying the car was pretty laid back. The sales and finance representatives were friendly and easy going.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Went to AutoNation Ford Frisco to purchase a Used Ford Fusion Hybrid
byon 01/04/2024
I went in with a specific vehicle to replace a similar 2017 vehicle that was totaled. I did my research and located a 2019 vehicle I wanted. I dealt with Courtney McCracken who was a delight to work with. I set up the appointment and she had the vehicle ready for me to check out when I arrived. The vehicle met my expectations and of course, I observed a few issues which she has and is working on. The vehicle rides better than expected along with learning the new technology that is on the vehicle. I also dealt with a few of her key associates who are involved in the sale and found them all to be professional and not attempting to upsell me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Messed up my car
byon 12/06/2023
Brought my car in for an oil change. They bent my hood prop and now my car has an oil leak. They either used the wrong drain plug gasket or stripped my plug/pan. Now they want me to pay labor for them to fix their mess.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Awesome service experience
byon 11/30/2023
Worked with service writer Jamie. Felt like he had my best interest at heart. Got me in right away. VERY satisfied with the experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My service advisor was awesome !
byon 11/29/2023
My service advisor Obi was awesome ! He took the time to explain all the details of my service and had the answers to all of my questions. Class act for service! I will definitely recommend this dealership to others and will return for all my service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
customer
byon 11/28/2023
Process was smooth, easy and fair.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 11/22/2023
The Service team at Frisco Ford is amazing. I brought my car to Sean Virsack, Service Advisor, because a plastic piece broke by the convertible top. They had ordered the piece, but it came in damaged. When Eric, Service Tech, noticed the piece he immediately notified Sean and they both informed me of the situation. The part was ordered again with rush service. I appreciate the honesty and integrity they displayed. They could have put the part in and never told me, but that wouldn't define who they are or the integrity of Autonation Ford Frisco. Both of these gentlemen are who you go to when you go to Autonation Ford. Thank you so much for your help and honesty. I definitely recommend this Service Center and Sales Department to any looking for honesty, integrity and a family atmosphere. Again, thank you so much for everything.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Service
byon 11/07/2023
Lorraine was amazing at working with me and keeping me informed in a realistic manner. Much appreciated!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Quite satisfied
byon 11/01/2023
Service advisor was very helpful during mty appointment. I was fully informed through out the day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ford Bronco Maintenance
byon 10/24/2023
I took my 2021 Ford Bronco in for some maintenance the other day. I'll tell you, their whole process could not be any easier! From the Lyft ride home, to the text updates, to payment by phone to bringing it back to me. Just an awesome experience!!! And I learned that the next time, I can arrange things so that they come get the vehicle to start with! Great job!!😊😊😊
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 10/16/2023
Had a great experience and the fact that they pick up and drop off my vehicle is an added bonus!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments