Nissan of Fort Worth

by newby7 on 08/22/2009

OMG! We are shocked at the deceptive practices of this dealership! The salesmen are [violative content deleted]; they lie, cheat, and steal. We had a deal and they backed out and still kept our deposit. Avoid this dealership like the Plague!!!!!! The tax office was very interested in the fact that they charge customers more for TT&L and put the money in their pockets. The Tarrant County Tax Assessor Collector agrees that a potential audit is in order. Don't do business with these [violative content deleted]!

Read more

by vose on 06/28/2009

I am a difficult and suspicious customer, so anyone who can get a thumbs up from me is worthy of some respect. I EXPECT to be snookered, and I am not so foolish to believe that someone else might have been able to make a better deal, in terms of dollars and cents. However, for me, buying a new car for the first time since 1972, at a price more than double anything I have ever paid before, this is much more than just money. I was very surprised by the patience this young man showed in my questions and when I challenged him on some issues with which I had doubts. He did not back down when I insisted that I questioned the convenience of some of the specials presented on that day. He came across as honest and considerated, and I found that refreshing. He was obviously anxious to make this deal, and I was openly hesitant, but I came away feeling that I was dealt with fairly and honestly. They are in the business of making money, and I cannot fault them for that. They were anxious to move the last of their 2009 cars, but not at anyone's expense... mine or theirs. I think we both came off with a fair deal. I did not find anyone there who was either pushy or rude, including the managers, who were consipicuous by their absense. Others may have found this dealership troublesome. I did not. Maybe I was lucky, maybe they were not lucky, or maybe they are making the effort to improve. Regardless, I am pleased to have met Jimmy, and at this point, would not hesitate to recommend him to others. If I were to say anything negative, at this point, it is the follow-up calls I begin receiving immediately after my first visit. The first one was within 20 minutes of having left the dealership. Since, I have received 3 calls to my work number, after telling them repeatedly to NOT call me at work. Time will tell if they have the nerve to do it again!) (Note that I waited almost a month before posting this, as I wanted to be sure there were no nasty surprised. I think it is time ot post my opinion.)

Read more

by sfitzwater on 08/14/2008

We are up on 3yr. lease vehicle (05 Pathfinder from a different dealer originally) that we are now purchasing and got the big time bait and switch pulled on us from the finance managers. Interest rate discrepancies, ext. warranty issues (not the plan they told me I was getting), transfer fee of $500 (my bank is $25?)! Just an all around bad experience. To top it off, picked up the car from the service dept. that day after spending $300 on simple maintenance before we hit the road to go to California (from TX) and I double checked their work the next morning and 2 things they charged me for were not done at all! Oil and filter change and a cabin micro-filter replacement. I was floored! Back up to Nissan to pitch a fit and wait another 1.5hr. Service Man. claimed his mechanic did not see the request for the filter because it was on the last page (bull) and claimed the oil filter was dirty because he did that service before the rad. flush and it was dirtied up in the process. Bull again since the oil itself was dirty?! Had them redo all the services and magically the oil was 10X lighter. I change my oil on time and change my own oil all the time and know what clean motor oil vs used motor oil looks like on a dipstick. Left very upset, requested they put labor charges back on my card and left never to return or recommend them to anyone. Bad experience, sloppy service (from both service dept. and sales), and all in 1 day! Very happy I didn't get any ext. warranty because I would never trust them working on my vehicle again!

Read more

by sbarber0012 on 12/27/2007

I leased a 2002 xterra from them . I felt I got ripped off on that deal. I went to turn it in and look at another xterra. I was treated rudly when I showed up with my edmunds price sheet. They did not have the color we wanted. My wife left them a 500.00 deposit when it showed up in a day or two. A week later no xterra. So we looked and bought a 2007 highlander. Called thornhiil nissan to get the deposit back for the vehicle that never showed up. I am still waiting for the refund check. Its been close to a year...Not to nention nissan finacial called me up asking for the 12500 payoff for the 2002 xterra. My 2002 xterra only had 43000 miles in four years. I was told I owed nothing buy thornhill nissan. They never turned it in to the finacial dept. I almost had to file a stolen vehicle report due to their stupidity. They are not to be trusted. I like nissans but will never buy another one due to this dealership. They stole my money and tried to ruin my credit.

Read more