Customer Reviews of AutoNation Hyundai North Richland Hills
Exceptional Car Buying Experience at AutoNation: A Highly Recommended Deal
byon 05/01/2024
I'm happy to share that my experience purchasing a car from AutoNation was exceptional! The staff was highly competent, courteous, and professional. They made the process of buying a car seamless and hassle-free. I appreciated their patience and willingness to answer all of my questions. The car I purchased is in excellent condition and performs perfectly. I highly recommend AutoNation to anyone looking for a new or used car. If you want a stress-free car buying experience, AutoNation is the place to go. Thanks to Ryan Lovin, Seth Baker, Dirk and the team at AutoNation for providing me with outstanding service!
Exceptional Car Buying Experience at AutoNation: A Highly Recommended Deal
byon 05/01/2024
I'm happy to share that my experience purchasing a car from AutoNation was exceptional! The staff was highly competent, courteous, and professional. They made the process of buying a car seamless and hassle-free. I appreciated their patience and willingness to answer all of my questions. The car I purchased is in excellent condition and performs perfectly. I highly recommend AutoNation to anyone looking for a new or used car. If you want a stress-free car buying experience, AutoNation is the place to go. Thanks to Ryan Lovin, Seth Baker, Dirk and the team at AutoNation for providing me with outstanding service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy Process
byon 03/12/2024
Purchased 2017 Genesis G90; Brian and Seth made it an easy process!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 03/05/2024
I just bought a car here and it was easy to schedule a test drive of the car I found on Cargurus. I decided to purchase and after having issues with my bank, they went above and beyond to help get the issue resolved. Staff was friendly and didn't harass me like most dealerships do. I have been buying from Carvana or Vroom for several years now to avoid dealerships so this was my first dealership experience in awhile. I was pleased and would recommend this dealership to people.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great sales experience
byon 02/14/2024
We were greeted promptly by a very nice sales associate, Bashar Nemri. He was patient as we walked the lot, looking at a well stocked inventory. We never felt pressured as he listened to what we were looking for. Once we decided that the Tucson was the car for us, we returned and Bashar made the purchase experience pleasant and efficient as we reached a purchase price agreement. Bashar was professional, courteous and respectful of our time and made the process as quick as possible. As we then met with Jesus in Credit, he made the signing of the agreement a painless process. Although a few things along the way had to be corrected because Jesus was fairly new in his position, he was still professional and we didn’t mind him needing to bring in a colleague to help. Everyone we met was so nice. I realize we were in the buying stage but we encountered attitudes at other dealers when we were looking that seemed less than interested in whether we bought something or not. The attitudes at AutoNation in North Richland Hills were inviting but not pushy. I would recommend this dealer and the Hyundai product to anyone.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Year New Car!
byon 01/08/2024
On a Saturday, we found a car at a different dealership than the one we were working with, but they went and got the car and brought it to us to view. From there, we knew we wanted the car, but had a time crunch with reservations that could not be moved. Jaden and everyone at AN North Richland Hills made it happen in our timeline!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
2 Comments
Sante fe
byon 01/05/2024
Deliberations went well. All employees were friendly and got a good deal
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The car practically sells itself.
byon 12/20/2023
We did like the sales person, Jaden from the start. Warm personality and knowledgeable. We love our new Tucson Hybrid limited. (Loaded with all the bells & whistles) The finance person, Randall was also knowledgeable and very efficient. The only hiccup in the deal was that Jaden did not pass on the information about the license plates on the trade-in vehicle were to be transferred to the new vehicle. (Veterans disable plates), to the finance manager. This is the first time this has happened and previously it had been flawless with four other vehicles.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service department
byon 12/04/2023
I love bringing my car to AutoNation Hyundai for service I’m always greeted and they’re always friendly and do what they can to help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Steering wheel replaced
byon 12/02/2023
The service was faster than I expected. My car was clean after and the part it great. Good communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 12/01/2023
Excellent dealership, delivered the car back on time and was in contact during the day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Totally Awesome Black Friday Service!
byon 11/29/2023
AutoNation Hyundai performed scheduled service on my Santa Cruz on Black Friday. The service writer was friendly and knowledgable. The customer lounge was clean and comfortable. This is my new go to dealer for all my Hyundai service needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Caution
byon 11/26/2023
Poor follow up after the sale. Even promises on paper are not honored. All my calls have been avoided and messages not returned. I like the car but no help from the staff. Once the sale was over it was OVER.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
I have no idea what *title* you want in this slot.
byon 11/21/2023
The salesman who helped me was Mo Ibrahim. He was so kind and respectful, and I would buy from him again. I visited another dealership earlier in the day, and the salesman there did all the expected high pressure tactics: "I've got another family trying to buy this car," adding extras that *could not be undone* to the price of the car, etcetera. It was an immediate turn off. My experience with Mo was the complete opposite. I normally hate buying from a dealership, but I would go back to AutoNation in North Richland Hills because Mo was honest and kind - no shady pressure tactics. What a great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible service
byon 11/14/2023
Autonation warranty doesn’t cover needed repairs. What a scam.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service Experience
byon 11/13/2023
Toll my vehicle to the service department and setup a diagnostic service and got a responds within a few days, had the problem repaired. It seems the problem was fixed, they did agreat job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The right sales associate provides great service!
byon 11/13/2023
I was car shopping with a good friend. We called Auto Nation because we couldn’t find it Ryan Lovin answered his phone. We found the dealership and Ryan. Smooth sailing from first meeting. Ryan listened, found several cars for me and I was able to have success within a few hours.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer
byon 11/02/2023
Always nice and has the best recommendations .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 11/01/2023
Maintenance service was great with all questions answered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience all around!!
byon 10/28/2023
My husband and I were shopping around for a particular vehicle, he found this one, we called came in later that same day, and left that evening with the car of my desires! No hassle! Great conversation, great sales person Kaden! And wonderful financial manager Gino was great with breaking down everything! All in all we will highly recommend and will be back for our next purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst Scheduling in the industry
byon 10/09/2023
The service department leaves a lot to be desired. Waited a few weeks for an appointment. Then drop off my car and don't hear anything from them all week. Call to get an update on my car only to be told that they haven't even looked at the car. When I asked when they might get around to looking at my car, they said maybe next week or the week after. What is the point of making an appointment if you are not able to get to the vehicle. Then why not call the customer and tell them you are behind and reschedule their appointment. Instead of letting them waist a week, possibly 3 with no loaner vehicle. I spoke to the general manager who had someone from the service department who told me the car would be brought in the following Tuesday. I was also told that they just stack cars up for appointment regardless of how long they will keep your vehicle. He said if I come get my car I will be removed from the list. Since they had already had my car for coming on 3 weeks, I agreed to them keeping my car. I never once received a phone call from the dealership. Well, here it is Saturday and I still have not had a word so I will be going there today pick up my vehicle and take it to some place that respects their customers time and property. They said they are very busy well I will help them get less busy buy taking my car somewhere else. They have had my car since the 14th of September It was 7 October when I went and got my car. They still never looked at my car.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Up Front and Honest
byon 10/08/2023
I bought my Lexus RX 350 from Jason Rudd and he was very upfront and honest. I had absolutely no surprises and they worked with me to get me what I wanted the way I wanted it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments