Customer Reviews of Toyota of Dallas
Toyota of Dallas Discriminate Against Women
byon 12/08/2021
Do not walk but RUN AWAY FROM TOYOTA OF DALLAS ESPECIALLY IF YOU ARE A FEMALE! I purchased a 2020 Lexus IS300. When they delivered my car to my place of employment that evening they had taken the Bridgestone tires off of the car and put a no name tire on the car. I bought the car with Bridgestone tires not the no name tires they switched. I brought it to their attention immediately and was dismissed for two days, so I went to the dealership. Syed Jafri was the first person to tell me he would not do anything to fix the problem and he told me to lower my voice. I also witnessed Syed Jafri yelling at one of the sales reps in front of the entire show room full of customers. He was belittling and disrespectful. The GM Cody Freeman came to me immediately and told me to be quiet and lower my voice. I know it is because I am a woman! I am being discriminated against because of my gender. Cody Freeman would never talk to and treat a man the way I was being treated! If I were a man they would have fixed the problem! I have filed a complaint with the corporate office, a case number has been started. I have filed a complaint with the BBB. I have multiple voicemails for the managing partner of Toyota of Dallas, Darren Dortch with no reply. I am upset that I cannot go into this dealership and purchase a car and be treated equally as a man would be treated. I feel taken advantage of and discriminated against. I will not stop nor lower my voice. I will NEVER RECOMMEND THIS DEALERSHIP...EVER.
Poor dealership top to bottom
byon 09/04/2020
If you are planning to look at Toyotas this Labor Day weekend, I would suggest that you pick any dealership except Toyota of Dallas. Its no shocker that they an average 2 star rating. I purchased a Highlander from them 10 months ago and I have had awful experiences with both the sales department and the service department so I believe that they are a poorly run operation from top to bottom. I've filed BBB complaints, sent registered letters to Toyota HQ in Plano and the only response I received was from Mr Takeshi Uchiyamada, Chairman of the Board in Japan who referred me back to Toyota Plano who in turn suggested that I go back to Toyota of Dallas to negotiate a purchase of a different Highlander. Huh? I've purchased 4 Toyotas from Sport City in the past and have received a top notch experience. I purchased one Toyota fro Toyota of Dallas and have had nothing but problems with the sales and service departments. Beware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Sold a truck they didn't have
byon 07/25/2020
They never secured the truck. Lied and told me they did and would have delivery in 72 hours. They kept pushing until it was going to be 30 days. I purchased elsewhere and now I can't get anyone to help me with a refund of my first payment. Won't return calls or emails. Drove to the dealership and am still waiting for them to get out of a sales meeting. Worst experience of my life.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Fraud statement to get you buy thier car
byon 04/22/2020
came to the Toyota of Dallas, the dealer keep saying they will fix big scratches in the front bumper if I buy the car (used Toyota Raw4 2019) did ask for another car in the same condition without the scratches. They denied because they did not like to start everything over. keep saying they will make the scratches gone and clear " no worry" At the end of the day, did not even have at least a paper for me to confirm they would fix the scratches, until I said "I would not leave without it." came back after 3 days, it took them 15 minutes to put some ugly paint on the top of the scratches and said" it the best we could do." Going home and tried to get a hold of the general manager ( Mr. Darren Dortch). got transferred around many time and disconnected. sent couple email to him, asking to treat his customer right. His respond: " At this time if you would like the bumper repaired it will cost $250. We did not agree to repair the bumper completely, nor was this put in writing. Toyota of Dallas has no regional office. Please let me know if you want us to schedule this repair. Regards, Darren D Dortch Managing Partner The All New Toyota of Dallas YOUR Toyota Connection [contact info removed] I cannot believe a highly respected general manager of Toyota of Dallas dealer would say that. even I have the paper that the sale directer ( Mr. steven) signed and mention "touch up." They are playing by using words, and did make a fraud statement to get customer buy their car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Customer Service is lacking
byon 01/03/2020
I just bought a Toyota 4 Runner here. The experience was pleasant and the salesman paid attention to what I was looking for in a new vehicle. The after sale treatment, however, deserves only one star. When buying a car here go to the service area and see first hand, the VOLUME of people waiting for their vehicles - sooner or later you will be among the masses; For me, it was the very next day. Oh, and don't expect the same treatment you got when buying the vehicle, you become nothing but a number. When I addressed this with the GM, I received a condescending email.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Disappointing and dishonest sales
byon 04/18/2019
I am disappointed with my experience at this dealership and with a lack of response from the dealership management. Friday, April 5 2019, at first, working with Miguel Cardenas was helpful. He showed me several cars and helped me identify one of interest. However, I felt deceived when the salesman began negotiations with an out the door price $7k higher than the price advertised on-line. I walked out. The next day, Saturday, Miguel called with an offer that he claimed was the advertised price plus tax title and license. In fact, the offer was several hundred dollars higher than the advertised price plus TTL. Still, I brought my wife to see the car and attempted to negotiate the price again. As we walked out that evening, Miguel commented to my wife, "You deserve better". On our way out, a manager stopped us and eventually offered me a price that I was willing to accept. When we returned to the dealership on Monday, we worked with the same salesman to complete paperwork for the purchase. As I completed the paperwork, the salesman talked continuously. I asked him to stop talking several times, so that I could complete the paperwork. He continued to talk, haggling over the price of the car. After my third attempt to get him to stop talking, the salesman suggested that he did not care if we walked out the door. So we did. I addressed the experience with the manager on our way out the door, then called later in the week to clarify and follow up. Fortunately, we were able to find a nicer car at a more reasonable price at Freeman Toyota. So, I hopefully will not have to deal with this dealership again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
2 Comments
I love my new Camry!
byon 04/16/2019
I was looking for a Malibu and fell in love with the new Camry. Toyota of Dallas is a beautiful dealership and was amazing to work with. My Salesman was very helpful and knowledgeable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
shady dealership
byon 01/17/2018
they post cars at a good deal to get you in than tell you you can not have it because even though you are pre-approved for a loan they want you to use their banks for more profit with a bunch of stipulations. Shady!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent service with great price
byon 05/09/2017
I went there recently and received truly exceptional service. It didn't even take me more than 3 hours to get the formalities done and I took my Toyota home. Unlike other dealerships, no one has to haggle for hours here and they are willing to sell cars. Overall they offer world class service. I strongly recommend Toyota of Dallas.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wonderful Experience[Empathetic and Supportive]
byon 04/07/2017
After been denied a Corolla at Toyota Richardson and Vendagriff Toyota, all complaining I haven't gotten good credit and that my $2,500/month salary wasn't good a month,I went to Toyota Of Dallas, explained to them my situation how badly I needed a car for work and school. The sales associate and finance managers promised to help me. After a few hours, I was asked my choice of a car. I mentioned a 2016 Toyota RAV4. Like a dream, I went back home with a 2016 Toyota RAV4, which had just 6miles [0000 miles by implication]. This story sounds unreal, but you are free to clear your doubts, by visiting Toyota Of Dallas. You don't even need to look for a financier because their in-house financing is better than any one you could imagine.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New car
byon 03/30/2017
Sarah Mann help me get into my new camery xse. She was super helpful and got me the best deal!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Loved my salesman
byon 03/28/2017
Umanzor was a great person to buy a car from. I bought a new Toyota Camry from him and it was the best purchase I've ever done. I love the car, it fits my family perfect. This dealership changed my whole view of car dealers and car sales people Sarah Mann was courteous and made sure we are satisfied with my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchased Rav2017
byon 03/28/2017
I recently leased my 2017 Rav4 from Toyota Of Dallas.! It was an awesome experience, from the beggining to end! My sales rep detailed explained every feature on my Rav.! When we got to finance they also informed us about the warranty and what was coveded if we did decide to purchase any warranty.! They did not mind answering every question we had.! After paper work was done then came the delivery of the veichle Sarah Mann made sure the car was spot on point she checked and rechecked just to make sure we were happy with our delivery.! She also explained further on the specs of the car and left us satifisfied with our purchase.!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome place
byon 03/28/2017
Very happy with Toyota of dallas. I have purchased 5 cars from them. And can't complain. My sales rep. Abe, is awsome. This is a must place to visit for your next car purchase. I guarantee you will not be disappointed Bryan
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Abe es un buen vendor
byon 03/10/2017
Si quientes un carro ven y busca a Abrahan Arevalo es un buen vendedor y te ayundama obtener el carro que te guste.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They can't be trusted. Do not purchase from Toyota of Dallas.
byon 08/29/2015
I would encourage you to look elsewhere if you're shopping for a Toyota in DFW. These people cannot be trusted to follow through on their promises. My wife and I purchased a Highlander from ToD back in the beginning of the year. On our test drive, we discovered a quirk with the remote start system, where the vehicle would shut off when you open any door on the vehicle. Obviously, this is a big problem, since the whole point of having a remote start function is to prepare the vehicle to be comfortable when you get it to drive it. Jessica, the salesperson told us on the test drive, "Oh, we can fix that in the service department. Don't worry about that." So, we accepted her explanation, and went on to purchase the vehicle, largely because we liked having the remote start, and two other Highlanders we were looking at at another Toyota dealership didn't have that option. After purchasing the vehicle, we took it to the service department to get them to fix the remote start to work as we were promised. We were then told that it wasn't possible, that the service technician didn't know how to fix it. We were busy and needed to collect the vehicle, so we took it back without having it fixed. After lots of research, and two more visits to the dealership that were also unsuccessful, it became clear that Jessica was wrong, and that the service department wasn't able to fix the remote start as we were promised. This is when things started to get ugly. We asked the parts department to give us the functionality we were promised by Jessica (A function that was a big part of why we bought the vehicle) and we were told that ToD wasn't going to help us at all. That if we wanted the remote start, we'd have to pay for an aftermarket part and installation that was several hundred dollars. When I explained that their answer wasn't acceptable, two different people on the phone got abusive and accused us of lying. What a horrible experience. Toyota of Dallas can't be trusted to fulfill the promises of the sales staff. They had the nerve to me that if I didn't have something in writing, that they weren't going to help us. So, I guess the words of their people don't mean anything. You can't trust anyone at Toyota of Dallas. We will be contacting Toyota's corporate customer satisfaction team, as well as leave this same warning on as many sites as we can find. Shame on Toyota of Dallas for treating good clients like us so poorly. I've never been so frustrated by a car dealership in my life. They have cost themselves all of our future business and our referrals, all so they can save a couple hundred bucks on a remote start system. Shame on them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Ricardo Fajardo
byon 12/17/2014
He is the one that will get the best deal for your money. Very honest person that will work for you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2nd buy from Toyota of Dallas
byon 11/15/2014
I bought my second vehicle from Toyota of Dallas recently. My salesperson Andrew did a great job. I went through TrueCar to get a quote and got calls from a ton of dealers. Andrew and his manager Mitchell sent the info I requested without sending me a bunch of spam. They followed up without bothering me too much. I will always recommend the Toyota of Dallas team.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
[non-permissible content removed]
byon 04/27/2014
Worked out a deal with a jr. sales agent without any probs. He had to get me with the Manager to see if they could match or beat a local competitors offer. The manager calls and confims that they will beat the competitors offer but asked if the salesman had imformed me that I would have to pay 100% non-refundable deposit for all options requested before the deal could be finalized. I informed him that I was willing to place a $500 deposit just as I had agreed to with his competitor. He told me that I had obviously misunderstood his competitor because that was the industry standard to have all additional options paid for 100% in advance since the dealer was putting their neck on the line installing these items with no guarantee I would not back out on the purchase. I told him that was ridiculous and he was ridiculous. He told me to call his competitor back and see if they didn't confirm his story and added that once I got the answer he knew I would get - call him back and we would make the deal. I called his competitor back and they of course confirmed that this guy was full of it. Wasted a good deal of my time and got really furiuos over [non-permissible content removed] that gives everyone in the business a bad name. They should make that salesman the boss and fire the manager. Will not ever use these guys for anything again.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
STAY AWAY STAY AWAY
byon 11/25/2013
If I can rate this dealership less than 1 star I would do it in a heart beat. My cousin and I saw an IS 250 online and went to check it out because of it's low price. They did normal dealership thing back and forth on pricing with the manager in the back. The car was listed for $22,777 and our offer was $20K and then $21K. The sales person came out with the price with OPTIONS automatically added to the pricing and I asked him what it was and he had no clue what those OPTIONS are when I asked him to explain what they are. Then the manager name, Richard A., came out and lean back on the salesperson's chair like he's some big boss with the rudest attitude of any sales person/manager I have dealt with in my entire life. He tries to do one of the most uneducated analogy that I haven't heard before that If I give his girlfriend's nails service at a discount rate as he can't seem to afford nails service for his costly girlfriend's nails service. Thus saying that I can't ask for any price off his car??? I must have been living in a cave since I wasn't aware that I can't negotiate for pricing when I buy a car!!! He knows that we own nails salon from our credit check. He tries to push toward financing and how much monthly payment we want to meet at but we wanted cash price so we can pay and get out. But we couldn't come into an agreement and left. I called the salesperson back and ask him if we could put down $15K and $150/month for 60 months, and he went to talk to his manager and said "let's do it!" We couldn't come in right away so we schedule to see him the next day. We arrived and he brings out his financing terms. Guess what????!!!!!! $240/month for 72 months!!!!!!!!!!!!!! We drove for 1 hour on the agreement that it was $150/month for 60 months with $15K down!!!!!!I I got so furious the not only the salesperson lied to us to get us in the dealership and now trying to up sell us with their financing terms. Then the finance manager came out and talked to us that he can't do what the salesperson agreed over the phone due to my cousin's credit, not that they didn't run it the day before! We wanted the car and agreed to asking price and thus ask him to run different finance options for us. There was another person looking at the car during this time. The finance manager went back to run the options, it's about 30 minutes and we don't see him. Then another 15 minutes, the salesperson came out and said the car is SOLD!!!!!!!!! We were in total shock and can't believe that we wasted almost 2 days to deal with these people and the car is sold after we agreed to selling price!!!!!! Please please people do not go to this dealership!!! Their business ethic is what makes the term "used car salesman" scary!!!! I have dealt with many dealerships in the DFW and this definitely the worst you can imagine! STAY AWAY STAY AWAY!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Irrresponse to the customers and Unhappy
byon 11/02/2013
They made me sit for 2hrs, Not so responsive. No clear information. Waste of time..
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Toyota of Dallas has been serving the communities in and around the Dallas area for over 40 years. We are one of the Dallas area's oldest Toyota dealerships, and as such, have built a solid reputation for quality customer care and efficient service. At Toyota of Dallas, we set high standards for our team, and the result is a better service experience for our customers. We know that our patrons value honesty, quality and professionalism, and we've committed ourselves to providing a high level of customer service that separates us from other Dallas dealers. This dedication to customer care has resulted in many honors over the years, including several Toyota President's Awards during the store's lifetime. Most recently, our parts department earned the Parts Excellence award in 2014.
1 Comments