Mike Shaw Kia

by daran005 on 04/08/2016

On march 19th my husband and I wanted to lease a kia from this dealership and traded in our toyota collora. Deal was done, contract was signed and we drove off in our brand new car. Only to receive a phone call 4 days later telling us that we had to go back and sing some missing paper work that we had failed to sing on the 1st day there. First red flag. we went back and they had now put me on the deal with my husband which was fine by both of us so then again we signed the papers. we left thinking everything was fine and again we drove off in our new car. Then 3 weeks later I get another phone call from the dealership saying that our loan was not approved by financial and that we had to go back in and the next step will be to return the car. on April 7th we went back with the car, talked to the financial department, to the dealer manager and to the sales person; asking us for more information to send to the financing company. we had no other means to report and they even offered to falsify information for us. We did not feel comfortable doing this and in the end we had to return our brand new car and get our old trade in back. Before we left the dealership I wanted confirmation for this transaction and both the financial person and the manager re-assured me there was no liability and that no such paper was required. we made peace with it, took our old car back, made the payment on our old car which was almost due and left. only to get a call the next day saying that in fact the financial company did approve the deal and that we could come and get the new car back if we wanted to do so, at this point we had both had enough and said that we will keep our old car and they could keep theirs. this is when they said that we had signed a contract and we were liable and they could even file for a repossession of the vehicle and it would go on my credit.

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