Customer Reviews of Van Hyundai
Quick and easy purchase
by 03/03/2018
onCant thank Eddie Frazier and William Houston from Van Hyundai enough for helping us with our first Hyundai purchase. They were quick to respond and made things pleasant and easy. Eddie made perfect recommendations according to our needs, requirements and budget.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
by 06/01/2017
onOur Salesman Mike was very accommodating with fulfilling my needs for a car with a black leather interior with a gray exterior. . We were offered a few extra 'add-ons' which we declined but accepted the electronics warranty which makes sense with all of the electronics on board. I know the problems I have had with my cell phone, home computer etc. The car is similar The Hyundai Elantra is a great car with more connectivity features than I expected.. Very happy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Buying Experience!
by 05/12/2017
onMike Abelino and Jacob Rogers did a fantastic job of responding to exactly what I wanted. They stayed in contact and were very responsive. I got the exact car I wanted at a great price. I completed everything from out-of-state and then flew in to finalize everything. Top notch service! I would buy from this dealership again and will recommend them to anyone I know that is shopping for a car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wish they had a 0 star rating!
by 02/11/2017
onI would not recommend this place to anyone. I just bought a used car there and am now stuck not being able to drive it due to the non-disclosed problems it has. The salesman was OK but the 'manager' I dealt with almost lost the sale. None of the problems it has was disclosed at the time of sale. During the test drive we noticed the cluster was broken and when we asked the manager about replacing it, we were told the dealership couldn't afford to fix it. They did agree to check the oil pressure sending unit since it was showing low oil pressure but once I took possession of the vehicle, it all went down hill. I've had contact with the finance guy for a couple days saying they wanted to make things right but all contact has disappeared when I told them I didn't trust driving it that far and couldn't afford a tow after the down payment was made. From my experience so far, this dealership is the biggest joke I have ever seen. I really wish I had taken the time to read reviews but checking it out was a spur of the moment thing. Never again!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Horrible sales person and his manager Jacob!
by 11/11/2015
onCalled to get pricing then Tony the sales associates leaves and goes home after telling me that he will call me back, called to speak to his manager and Jacob is not helpful either tells me his job is not to provide the best price for customers and I need to come in to get pricing, and started arguing with me. Great customer service guys. Please do not go there to buy cars. Share with everyone. I left message for GM to call me to address the lack of customer service let's see how bad he is. Update as soon as I hear from him. Well if u want someone to argue with call Jacob!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Wonderful buying experience!
by 08/23/2015
onPaul Hayes was the perfect salesman for me! No pressure and not pushy. He answered most of my questions and got answers for the ones he didn't know the answer to. I highly recommend Paul and Van Hyundai!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Wonderful
by 05/25/2015
onWe walked in and test drove the Santa Fe. They knew we were looking at other vehicles. There was no pressure or stress to buy from them. Once we did decide to go with Hyundai, everything was simple and easy. Great experience! Will definitely go back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Loved it!!
by 04/07/2015
onWhat a great group of guys to work with, they gave us a great deal with no hassles! Thank you Benny, Ray and Richard!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Above and beyond service
by 01/13/2015
onI was taken care of from the start to the end of my service experience. This is the first time a dealer shuttle service asked if I needed a ride back to the dealer to pick up my vehicle when it was ready. This saved me a lot of time on my part. Another GREAT experience at Van Hyundai.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Pleasant no pressure experience ... dealership needs renovation
by 11/11/2014
onVan Hyundai is a small dealership in Carrollton area of DFW. I bought a 2013 Hyundai Genesis from them in Feb 2014. I worked with a Stevie van Pelt on the deal. Having owned mostly Toyotas in the past i wasnt sure what to expect at Hyundai and i was pleasantly surprised. The transaction was pretty smooth. Got the car, a fair price (in my mind) and the finance guy didnt up sell - actually i asked about some of the warranty etc offered and then declined. Having said that the dealership needs a major update, they need to expand and upgrade their interiors. Hope they take notice and do something about it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Old School
by 04/15/2014
onNo pressure, just left you waiting for hours and wore you down to the point that you completed the transaction just to get out of the place. The only time we saw the actual final tally was when we signed papers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Helpful, courteous, pricey
by 07/22/2013
onWe visited and test drove two cars. The salesman was friendly, courteous and not high pressure. Although in line with Dallas' dealer prices, their offer was significantly higher than two Fort Worth dealers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
a good pl ace to buy from
by 06/27/2013
onA pleasure to work with, and very reliable in explanations, and also available and pleasant after the sale. But, as in all car sales, choose carefully the add-on options you are purchasing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Buying car experience
by 06/13/2013
onCasey L. & Chris S. did a wonderful job of making my car buying experience as smooth as possible with their friendly attitude, knowledge, experience and genuine desire to make sure I was fully satisfied with the car I was looking to purchase. They both were willing to go above and beyond to make sure I was well taken care of in getting the information and answering all my questions which made my decision to buy my Elantra a very pleasant experience. They did a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great deal
by 08/21/2012
onjust bought a 2013 elantra gt from casey. got a great trade in for my car and absolutely love the elantra. the buying process was hassle free, low pressure and casey was really helpful-she made sure i had the right car for my needs and was knowledgable about all the feautures of the car. i would definately recomend casey, the dealership and the car to anyone in the market for a car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unpleasant experience
by 07/31/2012
onMy wife & I were looking for a midsize sedan and Sonata is one of our choices. We stopped by this location last Saturday as this is the closest Hyundai dealership from our house. We walked into the showroom (first thing that we noticed was the very warm temperature inside) and everyone was looking at us but no one was bother to to greet us nor offered help. A few moment later, a sales guy appeared, so I told him that I wanted to look at the Sonata and asked if they have any available on the lot. He said yes and invited us to his office and started asking me for my home address, email, and phone number and make a copy of my driver license before we have a chance to even see the car. This entire get-people-information-for-future-calls pre-sales process took about 15 minutes and then he started asking me what kind of Sonata trims that we were looking for, so I asked him what do they have available, and he said they have them all. I told him that we would like to take a look at the 2.4L SE style, at that point, he finally decided to get off his chair and took us out to the lot; the lot was half full and on the way to the lot, he offered to sell us a demo model, I looked it over and told him no. So we proceed to the only one that they have on the lot (the rest were turbo and hybrid) and I asked for a test drive, he suggested that I will test drive the demo one. I said to myself that it would be okay since I never drive the Sonata before, that should give me a feel on the handling, comfort, and performance. So I agreed. The drive was pleasant and the vehicle's performance, handling, and comfort level was excellent. We went back to his office afterward and I asked him for some cold water as it was 104 degree outside and about 85 degree inside the office, and i was told that they ran out the water bottles. My wife told me that they have a water dispenser in the breakroom, so I went to the breakroom and saw a whole bunch of tiny ants crawling on top and around the dispenser, I was so thirsty and thought I could just get some water from it without any foreign object, I would be okay. It turned out that was my wishful thinking, ants were swimming in my cup. Needless to say, my thirst got no prayer. Now, we talked numbers, he gave a quote from the sticker price of the other vehicle that I didn't test drive and suggested us to do a jumbo financing so that we can get the $1800 rebate and pay off the loan in a week of two later (I told him that we pay cash for the vehicle). We asked him if this is the best he can do and also asked for a copy of that offer so that we can sleep on it, we were told that we can't have that piece of paper even though that was the sticker price. He then went out and came back with a sales manager and the guy offered us $200 off the MSRP while at the same time chewing tobacco in his mouth. He also told us that the $1800 rebate is a mistake, it was only $1500. At that time, I was very thirsty and hot and didn't believe that these people would help us broker a deal, so we left and will never set foot to this dealership again. It's shame a good product being distributed by a sub-par dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Love this dealership, the cars & I will definitely buy from here again
by 12/07/2011
onI bought a 2011 Sonata from here back in February. They gave me more then I expected for my trade-in. Everyone was really nice and helpful. Im honestly shocked the reviews on the website aren't better. I mostly worked with Billy Kelley & he was very knowledgeable, he got me exactly what I wanted. The process was quick (for buying a car). Every time I take the car in for an oil change it's very quick! Ive never had any problems at all. I recommend Billy and this dealership to ALL of my family & friends and when it's time to buy a new car again I will definitely be buying from this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Not even with Costco discount you get a good pricing
by 12/05/2011
onI went to the dealer referred by the Costco auto program. Got there saw a car I liked everything was going smooth until We got to the pricing. The have the costco discount about $1.200 but then after that a series of installs you did not ordered and things that actually make you pay more even with the costco discount. I went to a Dealer in Irving and got the car right there almost for a $1.500 less than they were offering me with not pressure and no games. I would not recommend this dealer. They did not seem honest.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Superstars all round
by 12/01/2011
onThis has by far been the best car buying experience I have ever had. Tom Titus is top class he worked with me and definitely took a personal interest in my needs. No pressure sales, was available as a resource someone that I trust and that truly cares. Billy Kelly, went above and beyond to work with my financing, I'm sure he called in a few favors to help me out. He was a true professional. I recommend this dealership, I was treated with respect and the after purchase care has been amazing. Thank you. SE
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best place in Dallas to buy a car!
by 12/01/2011
onLike many people, I fell in love with the new Hyundai Sonata body style. When it was time for me to trade in my car, I went to Van Hyundai and test drove almost every Sonata on the lot. The sales manager was so patient with me and allowed me to spend as much time as I needed deciding what type of Sonata was right for me. They did not have my favorite color in stock, so when I finally decided what I wanted, they gladly found the exact car I wanted and ordered it for me. I am very patient, so I gladly waited for what has turned out to be my favorite vehicle that I have ever owned. I spend a lot of time in my car, and this car has everything I need: navigation, Bluetooth, Blue Link...it's awesome on gas mileage and it's so pretty! I get compliments on my beautiful car everywhere I go. I am particularly impressed by the people who completed my paperwork. After spending all the time I wanted choosing my car, I was so pleased to be in and out of the office with my completed paperwork in less than an hour. I feel like everyone there wanted to make sure I was 100% happy and they offered me things that I agreed were beneficial for me like protection for the nice low profile tires on the car and didn't pressure me to get anything that I didn't want to get. I even set up my automatic debits there so I didn't have to spend anymore time contacting my lender to make my payments later. I just drove off and have been enjoying my car with no worries. I cannot say enough good things about the people at this dealership and the attitude of customer satisfaction that they exude. I will only buy cars from this dealership forever! They have made buying a car a pleasure. I feel like I was truly taken care of and that they would do anything for me! That's how a customer should feel!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best experience ever
by 11/18/2011
onMy mother needed a new car and we have heard Hyundai is building a great car these days with the best warranty you can get. So we went to Hyundai's website and did a build your own and had it forwarded to local dealers. We were contacted by a salesperson from van who emailed us a price that we thought was fair. So we went to meet with him and they gave us the price we were quoted and even offered to go to Oklahoma to get the color we wanted. We bought the one they had in stock and we really felt that they made very efficient use of our time. Over all this was the best dealership experience my mother and I have ever had!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We offer competitive pricing on a wide selection of new Hyundai cars, trucks & SUVs and used vehicles in the Carrollton area. Our priority is to provide our community and surrounding areas with the service you deserve.
1 Comments