Five Star Chevrolet
Customer Reviews of Five Star Chevrolet
Best dealership!
byon 04/13/2024
The experience was great. There weren't any head games. Joe was helpful and easygoing. This is the first time that we had a salesman who was patient and actually listened to our requests. Lee was willing to work with us on our monthly payments. He was very efficient! Regina was easy to communicate with via text up until the minute we arrived! Ron was knowledgeable about the Mychevrolet app and was happy to help me set it up!! The customer service was fabulous and we will definitely return for my husband's truck! Thank you all!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best dealership!
byon 04/13/2024
The experience was great. There weren't any head games. Joe was helpful and easygoing. This is the first time that we had a salesman who was patient and actually listened to our requests. Lee was willing to work with us on our monthly payments. He was very efficient! Regina was easy to communicate with via text up until the minute we arrived! Ron was knowledgeable about the Mychevrolet app and was happy to help me set it up!! The customer service was fabulous and we will definitely return for my husband's truck! Thank you all!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service experience from a dealer
byon 01/26/2023
Just all around great experience. Amanda was very welcoming and caring, the waiting room was excellent with water, coffee, snacks and TV. They washed the car which was really nice to have done. They even sent a video explaining and showing exactly what they were talking about for recommended services. I loved it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New Buyer
byon 01/30/2020
Everyone was really nice and provided help with questions or concerns I had
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chevy Silvarado
byon 10/30/2018
The interest that I was told was not not given to me me and it wrong. There are hidden fees. I had a horrible experience after I came home and looked at the paper work.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Service at 5Star Sam Pack Chevrolet
byon 08/31/2018
Pleasnt service advisor! Very willing to answer my questions. Nice waiting room and services completed at time stated. Car washed and ready to go afterwards. Was a little shocked at how much 30k service had gone up since last time I had one, but it has been a couple of cars ago, since I traded up before reaching that many miles. But would recommend to friends. Even found a used car for my son while waiting!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Replacing our totaled Silverado
byon 05/14/2018
When we went in to Sam Pack's Five Star Chevrolet, we were a little sad about the fact that a damaged sewer cover had totaled our 2015 Chevy Silverado, we dreaded the idea of starting over with the debt process and paying a high interest rate, but Jorge Ramos managed to put us at ease by showing us the many financing options that fit our preferences. He helped us find the perfect vehicle for our needs and was patient when it came to us choosing our winning pick. We had gone to another dealership before coming here just to see what they had to offer and all we felt was the pushiness of the sales representative, it was more annoying than anything to be honest. We decided to upgrade to a 2018 Chevy Silverado and we are completely happy with the service as well as our new vehicle. Thank you guys, and keep up the great work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Watch out for the extras on the price
byon 09/27/2017
Watch out for the extras on the price, they add at least $1200 for some crazy accessories that probably cost no more than $100. They are charging nitrogen for your tires at $299, another $299 for door protection, basically a clear plastic at the edge of the door.....If you are trying to lease, they will hide all the incentives/rebates from you and every time they recalculate the your payment they will change the rates without telling. Be AWARE for this SAM'S PACK Five Start Chevrolet, I wouldn't not recommend to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Fast service
byon 05/04/2017
I waited while my car was inspected for my state inspection sticker. While I couldn't make an appointment I only had to wait for less than an hour. The waiting room was clean, and I appreciated the complimentary bottle of water.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
The Service Dept is Great at 5 Star Chevrolet
byon 01/27/2017
I had a screw in my tire. I had road service put on the doughnut & drove into 5 Star Chevrolet. The service department immediately took my Chevy Trax in. And while I was there, I asked if my license plates had come in. They had and the service department put on the plates, put the sticker in the window, and looked at a noise I was hearing. Everything was handled an I was on my way to work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Flawless
byon 03/21/2015
I called at 8:25am and a young man by the name of Kane answered my call. The dealership was not even open yet. I advised him of what I was looking for and he had the truck and EXACTLY what I wanted in stock and ready to view. I emailed him some forms (ins, vin# on trade in, etc) and told him i wanted $16K for my trade. He called me back in less than 20 min saying, "I have what you want and everything is ready to go!" I could not believe how flawless this was going after dealing with 5 other dealerships who focus on making people wait for hours just to buy a truck/car they arent really looking for. I drove in and met Kane who showed me the truck (and I fell in love) and to top it all off.....MSRP was $38K and the sale price for me was $29K. I was in and out I(including the finance meeting) in less than 2 hrs total. I am so impressed with this dealership, I have no doubt that I will buy from them in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments