Certified Autoplex

by NahhanECHO on 03/19/2018

Deceptive sales practices. Purchased what I was told was a Mini Cooper Countryman with the John Cooper Works package. Took it to the shop to get looked at and alignment done and was told it wasn't one. It just had the steering wheel and a couple door guards just to look like one. Huge difference. It's like buying a V6 Mustang and someone slapped Shelby GT badges on it and sold it as a Shelby GT Went to the dealership today to find out what could be done. I was brushed off by management. I was instantly told, "We can't take the car back and we can't give you any money" Then he asked how much the brakes would cost to upgrade, and he said... I might be able to maybe get you $500 (towards the $850 break kit) not counting for the thousands in performance it would need to even need them. As all informed people who don't like being taken advantage of or ripped off, I called around to a couple attorneys to see if I have any legs to stand on. I was advised that there are a few things and what they were. However, it's a 30 day or more process. So, I opted to go see the dealer today to see what they would do to make it right. When I was told he "might be able to get me $500" but it would take "moving mountains" I shared I spoke with an attorney and don't want to go that route. But I know what you did was wrong. He got short with me and told me to leave after giving me his card and telling me to have my attorney call him. A customer had been outside through a good portion of this and he went in leaving me by my car. She was walking by and kept staring at me so I just said, sorry for causing a scene, ma'am. Just a disagreement about my car as it's not what I thought I was buying. Got to be careful cause there's about 3k in difference. So, the manager now pops his head out, threatens to have me arrested, and that I'm on his private property. Yeah, that will win you some customers for sure. My sales rep was amazing, and everyone was nice enough. Just make sure you run the VIN on the cars before you buy them so this doesn't happen to you too. I would hate for someone to buy an M3 BMW where someone just chipped off the 25 and put an M in front of the 3 with the right badging. I was told that since I sold cars 10 years ago for 3 months I am an "industry guy and should have known more about the car" but never have been mechanically inclined. I got duped because I was naive and trusted the dealership was selling what I was told I was buying.

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by RedHot69 on 03/07/2018

just bought me a beautiful red Beeeemer :) and very professional staff. kami one of the managers there helped me program my phone to the car and showed me how everything works. love the car and thank you.

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