Customer Reviews of AutoNation Ford Burleson
Happy client!
byon 03/08/2024
My situation was unique in that I bought online / via phone and email from California. Melvin, (sales) Richard (sales manager) and Robert (finance) were all involved. Melvin, my sales guy, was a gem, true to his word, and great to work with! I love my truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Thank you Douglas
byon 03/27/2024
This is a great place to have your Ford serviced. Douglas is quick and informative. Thank you all for your help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
They got me real good!
byon 03/13/2024
I took our vehicle to AutoNation Ford Service Center which we had purchased at another AutoNation dealership with the extended warranty. Made an appointment to have our AC looked at and a coolant leak. Arrived at my allotted time and gave them my information and keys. Expecting to have some form of communication with them about the repairs within a few days to a week and crickets. Into the second week I contacted our service advisor and he stashed that they are short handed and they are trying to work us in. I asked about a loaner vehicle since they had my car for over 14 days at that point. He said we can put you on the list and there are about 20 people in front of you. The games of no contact lasted over three weeks when I was finally able to get in contact with the service manager. He advised me that they are working on vehicles as fast as they can and even told me they have had one truck for over five months. Shortly after one month of being without our car they call and state that all repairs have been denied and then turned around and charged us $350 for diagnostic fees. He did offer to replace the $12 part on the AC for a total of $950. Overall their service department failed in every way! I would be very cautious of buying or having service performed through that dealer. To top it off we later spoke with a family friend and he said the same dealer has had his truck for over a month without any timeline on repairs. Avoid at all costs if possible.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Happy client!
byon 03/08/2024
My situation was unique in that I bought online / via phone and email from California. Melvin, (sales) Richard (sales manager) and Robert (finance) were all involved. Melvin, my sales guy, was a gem, true to his word, and great to work with! I love my truck!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Trevor is the best!!!
byon 02/09/2024
We had a great experience thanks to Trevor!!! He was very responsive, upfront and honest, knowledgeable and listened to everything we wanted. I will definitely be referring everyone I know to him and will be using him again!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 01/30/2024
Very Pleasant experience. Would buy again from this dealership. Everyone from sales to finance was eager to help and get us in a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great team
byon 01/04/2024
Fast respectful team that had little to work with from me. I’m super grateful for this team giving me the opportunity to have a truck this nice. I’m so thankful for your support
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Amazing service
byon 12/28/2023
My sales guy Melvin was amazing and very patient. He walked me through my whole buying experience and I really appreciate him. He was knowledgeable and honest. All the other guys I talked to through out the process was just as amazing. I personally thank Auto Nation in Burleson and Melvin for helping me purchase my daughter her sweet 16 vehicle Thank you thank you thank you I will never go anywhere else
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience.
byon 12/20/2023
Went in to just look. Tyler Weir was a very knowledgeable and friendly salesperson. Ended up with a 2024 Ford Bronco Sport, High Banks Edition. Great price and fair trade in on my old F150. My wife and I are really enjoying our new Bronco. Thanks Tyler and AutoNation Ford, Burleson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experience
byon 12/06/2023
I worked with Clint Maldonado, salesman. He was attentive and really listened to what I wanted in a truck. The whole atmosphere at the dealership was friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Dustin Beard
byon 12/01/2023
I worked with Michael Barrow he went above and beyond helping me with the purchase of my 2023 F350, Micharl was very fast in responding back with me in a truck they had instock, we did the whole purchase over the phone and online was fast and simple, definitely will be doing Business with Auto nation ford again
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2022 Bronco Maintenance
byon 11/22/2023
Very good service. Even reminded me that I had a Service Recall that needed to be addressed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 11/21/2023
Walked in and stood there waiting to be helped. People working there walked right by me as if I didn't exist and others talking to each other like nobody was there. Then the person that did help was alright, but texted it was ready, no phone call. I have always been called before when I leave it there. The place has become more and more disappointing every time I walk in the last couple of years. No time frame was given.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Oil change
byon 11/20/2023
Appreciate the friendly staff and the videos they show of your vehicle of what it don't or does need done to it!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Alignment, wheel balancing, and rotation
byon 11/19/2023
Good experience here, took care of a front end alignment, wheel balancing and rotation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New service
byon 11/16/2023
I scheduled my car for an oil change and tire rotation. They now provide a valet service that will come to my house and take the car in for the oil change. I was kept informed of the progress and the car was returned. The driver was friendly and professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on F150
byon 11/13/2023
Very good went in for recalls of course only one could be completed, because policy is it has to fail before being fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Yes
byon 11/09/2023
Muy agradecida con Martin muy atento
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Just Awful.
byon 10/30/2023
Please don’t waste your time here. They change your oil and send a video that showed my “aired up tires” only to get in a find the PSI 6pts off on the entire left side. Yes, I came in with them “aired up,” so be prepared they don’t actually check them. Also, took 2 WEEKS for them to “diagnose” faulty running board motors and then another 2 weeks for me to slip through the cracks while they let my service advisor go and didn’t continue to diagnose the transmission issues. How is that even called service? Pretty sure the only good, bright spot in the whole service dept is Kipp and his young helper that checks people in/out. Thankful for his help getting my car pushed through to finish and getting me the heck out of there. WEEKS for service. There’s nothing positive about it, and you’d be wise to visit anywhere else.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Getting key fob made.
byon 10/30/2023
They were able to see ne right away. As soon as they knew they had the right key fob, they put me in the queue. Instead of making me wait at the dealer they dropped me off at my apartment, then dropped my car off when they were done. Very convenient.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Battery replacement under warranty
byon 10/28/2023
I made an appointment for Saturday at 12:15 to have my battery replaced under warranty on my 2021 Ford F150. I dropped the truck off at the dealership on Friday at 5:30 pm so it would be there in plenty of time. They told me my truck would be ready to pick up on Saturday afternoon. After calling several times and leaving messages to no response I decided to drive to the dealership to see what was going on. This was after 3 pm. When I got there they told me that a porter parked my truck in the wrong place and that they hadn't even looked at it yet. They told me they would still get it out Saturday and to come back at 5 when they close. I was on my way back to the dealership at about 4:45 when they called me and told me they didn't have the battery in stock and that it would be Monday before they could return my truck. Ultimately on Monday they did fix my truck and delivered it to my house. I only live about 3 miles from the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Easy process to trade in and purchase a Ford
byon 10/28/2023
I really wasn't certain what vehicle I wanted or needed, I just knew it was time to trade in. Jessica was so patient and listened to my issues and requests. If you need patience and someone who will go out of their way, ask for Jessica.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments