Cavender Chevrolet
Customer Reviews of Cavender Chevrolet
2024 Suburban
byon 05/06/2024
I appreciated the help and expertise Christian provided. He made sure I was able to get exactly what I wanted and made the process as seamless as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2024 Suburban
byon 05/06/2024
I appreciated the help and expertise Christian provided. He made sure I was able to get exactly what I wanted and made the process as seamless as possible.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 02/04/2024
From the parts department to the sales manager and finance, the entire experience was worth it. Our needs were probably unique but Roberto (Sales Manager) made it happen for us!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Top-notch service from top-notch team.
byon 07/10/2023
The service delivered by this dealership is excellent. The staff is very friendly and courteous, especially the service writers. Terry Shaw stands out among them.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lacking communication quality assurance
byon 06/27/2023
Service advisor would not return phone calls, passed me on to another person. That person seemed to be interested in helping at least. Unbelievably over priced. They offered to change my windshield wiper blades for $109. No thank you. I took the vehicle to the dealership only because of a recall. And since I had it there wanted to get some other issues fixed. Well the airbag with the recall issue is on back order and no clue when it will be available. No big deal its just an issue that if not fixed the airbag could kill you if deployed in an accident. Pathetic. I know this isn't the dealerships fault but they could have said something before I took it to them. Lastly quality assurance. They replaced basically the entire steering system, so I'm told. You would think they wouldn't leave something like the steering wheel out of alignment. Well they did. It was fine before the service but now it is not. I get to drive down the road with the steering wheel at 11 and 4 instead of the normal 10 and 2. Very discerning.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle service
byon 06/01/2023
Terry Shaw, as always, is very knowledgeable of my vehicle concerns. He is a professional and treats me with respect. I appreciate Cavender having such a valuable employee/ asset to handle my vehicle needs. He assigned a very knowledgeable technician to perform services on my vehicle and check other concerns I had. My vehicle is one hundred percent again, thanks to Terry and Jace. Thanks again
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Too notch service!
byon 05/06/2023
Kristen was amazing. She was very professional and thorough with all the aspects of my purchase. Service was second to none.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great Experience
byon 05/05/2023
This is the only place I will buy my cars from, from this point forward! Great staff! They didnt give us a hard time about using our own bank, gave us a great deal and closed in Less than 24hours. Highly recommend this place. Highly recommend working with Christian!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Absolutely perfect!!
byon 03/22/2023
Rene was my sales person and he was absolutely fantastic, no pressure, worked hard on getting to the numbers I needed to be at to get the deal done! Cannot say enough good things about him! John in finance was great as well! Couldn't ask for a better truck buying experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 09/15/2022
It should not take 3 and a half hours to perform an oil change and safety inspection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 04/08/2022
Wonderful experience purchasing a certified pre owned truck. William was awesome and would recommend him and come back for future needs.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2500 chevrolet
byon 11/27/2020
my service advisor was on point with everything he said. My compliments to the tech who worked on the truck and i'm very satisfied with cavender chevrolet in boerne,tx.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Shopping Experience
byon 10/19/2020
Friendly service and most importantly very knowledgeable in inventory to assure we were placed in the right vehicle for our needs. There is nothing like feeling at ease with the sales agent and not being pushed into the wrong vehicle. Thank you Cavender and Thank you Ruben!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Routine Service & Customer Care
byon 06/25/2019
I dropped my 2016 Corvette C7R for an oil change and minor service item. My service writer, Terry Shaw did his usual great job for me. This time, he really looked out for me as a huge thunderstorm with hail was heading to Boerne from the north. Terry called me and alerted me and when I told him I could not get there, he made sure my car stayed under cover.Fortunately, no hail, but my car stayed clean and didn't need to be washed before I picked it up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scheduled Maintenance and oil change
byon 04/02/2019
Excellent as always. Scheduled on short notice and Sam Kopecky was ready when I pulled in at 7:30, Everything complete 8:30.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cheryl's 2008 Malibu
byon 03/20/2019
Knowledgeable service associates; compassionate attitude regarding my car's issue;
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Cavender Chevrolet (San Antonio). Be aware of deceitfully hidden defects
byon 10/07/2018
I purchased a 2016 Toyota RAV4 from Cavender Chevrolet on 19 Sep 2018. The damage (1 inch in diameter, chip/ crack, previously filled with resin) on the passenger side windshield was covered with a big price tag at all time. The price tag was removed only after the finance transition was completed. The damaged was found an hour after that and notified the dealer. Michael Brundeen, Preowned Manager denied to take any responsibility by stating the following paragraph in an email sent to me on 20 Sep 2018. "The chip in the location you described and in the size that you describe would be an acceptable blemish by state standards. Therefore, if it was in existence in our lot and at the time of sale, we would not have addressed it and sold it as-is." Cavender Chevrolet deceitfully withheld information affecting the desirability of value of a vehicle to obtain a financial advantage.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Cavendar Chevrolet
byon 05/15/2018
No hassle is not just a saying with Tyler Nevill. He brought out exactly what I was looking for. Even took the steps to set up phone features and explain Onstar. I will be returning! Thank you for the enjoyable experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Cavender - Exceptional Customer Service!
byon 02/28/2010
There are 17 Chevrolet dealerships that are closer to my home than Cavender Chevrolet in Boerne, but I was more than happy to make the drive and I'm here to explain why. This is the 6th vehicle we have purchased through the Cavender family and it is because of (1) their exceptional customer service and (2) the honesty and fairness in their dealings. As a USAA customer, I started researching the 2010 Camaro through their car buying service program. I narrowed my selection down to 2 models with exact specifications of the color and features that I required. I knew what the vehicle "should" cost and I also knew that there was a $750 incentive being offered on the purchase of a GM vehicle through USAA. My first contact was with John Minjares, the internet sales manager, in response to my online query. As a weekend shopper, I'd started the process on Sunday evening and was amazed to hear back from him via email that same night! The following day, John emailed me copies of the pricing sheets on my 2 vehicles which contained all the information about the models as well as the cost of Cavender's investment in the cars (the "honesty" thing I made reference to earlier)! After exchanging a few emails and phone calls on Monday, I made an appointment to test-drive one of the cars the following day. ***Side note - USAA sent out my online request for information to both Cavender and Benson Chevrolet. The only response I received from Benson was 2 automated emails from 2 different people. Never did receive a phone call. Benson could learn a lot about customer service from the Cavenders! When we arrived at the dealership, we went to the office of Mike Strauss, the general manager. We had purchased a 2009 Avalanche on Christmas Eve through Mike and wanted to let him know how much we were enjoying the truck. Mike then introduced me to John Minjares and Ernest Estrada, the salesperson who would later give me a thorough demonstration of all of the car's features including the set-up of my OnStar services. Ernest escorted me to the Camaro for my test-drive and, after the ride, I knew I had to have it! I had already been informed that the car that met all of my requirements was not in stock and that it would have to be brought in from a different Chevrolet dealership in Austin. Again with the exceptional customer service, Cavender offered to deliver the car to me at my home in Wimberley, 55 miles away!! Wow! I declined the offer, opting instead to come to the dealership the next day to take possession and have some custom pin striping done on both the Camaro and the Avalanche while there. Before leaving, I met with the finance manager, Kathy Dozier, to finalize the paperwork on my purchase and that was a real treat! Kathy is the perfect blend of personality, humor and professionalism, while explaining all of the financing & warranty options with no hard-sell! It was during this meeting that the above-mentioned $750 GM allowance was brought up and it didn't come from me! Mike Strauss and Kathy informed me that it had been applied to my purchase without me having to request it (remember "honesty" and "fairness"?) On Wednesday, Tommy Pipes (new car sales manager) had Justin of "Stripes by Larry" meet us at the dealership so we could design and oversee the application of our pin stripes. Justin does an AMAZING job (his 13 years of experience was evident!) and we were thrilled with the outcome! In closing, Stuart Cavender and all of the folks I mentioned really took a personal interest in making this purchasing experience one that exceeded my expectations! If customer service, honesty and fairness are as important to you as it is to me, I highly recommend Cavender Chevrolet!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments