Ron Craft Cadillac
Customer Reviews of Ron Craft Cadillac
Never Again
by 10/01/2013
onPurchased a used Cadillac DTS via their internet sales. I was told that and received via fax a clean CARFAX report. I asked additionally if the car had ever been wrecked and if car had any body damage that I should know about. I was told that the car was in "like new" condition. After several issues with this disorganized bunch in attempting to close the deal and pay for the vehicle, I finally was able to make a bank transfer and arrange for having the vehicle shipped via a car hauler. When I received the vehicle from the delivering party, I was disappointed to find out that the vehicle had been wrecked and poorly repaired on the right front bumper, the driver's side and the left rear bumper. The repairs were so obvious that I noticed them immediately as well as the did the driver of the car hauler. I called the dealership and spoke to the salesman and he told me that the CARFAX didn't show any repairs and that he actually never saw the vehicle. For the last two months I have attempted to seek a settlement with the dealership, asking each time to speak to the general manager. I have yet to receive a return call from her and was finally told that they would offer $300 for repairs that will cost nearly $2700. The excuses have not been valid and I am now seeking legal counsel as to my next step. I have purchased 5 vehicles via the internet from dealerships around the country and have never had any issues. This dealership is very dishonest. I wouldn't purchase a Matchbox car from them let alone spend thousands of dollars on a car that I have not seen personally. [non-permissible content removed]!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Worst customer service ever!
by 09/22/2013
onI have never seen such incompetence. Once your deal is done they could care less about you. Everyone gives you a different answer. I had to throw a fit just to get the check they owed me for a trade in. Everyone there needs a training course in customer service and customer care...the previous reviewer must work there!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great dealership
by 12/30/2011
onRon Craft does a lot for their customers. They honor their promises. They have a great sales team. They will give a fair price if you do your research. They have a good online sales team. They give great service. I would not buy from anyone else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes