Pana Motors

by santidea on 05/09/2018

This place is by far the easiest and quickest way to buy a car. First I called Pana motors after hour but they make sure to always pick up the phone to answer any questions and the person who answered knew everything about the car i was asking about, as a person that was going to have to drive over 3 hours to look at a car I had many questions and Jay had the answer to all of them, as I arrived at the dealership the car was exactly what I saw online, super clean interior, great tires, no dents, no warning lights, basically the car was ready to go and as the practice Haggle free pricing ( no negotiation ) everything was super easy and I was in and out of there with in 30 minutes, I drove the car back home and as of now 3 weeks later my car still perfect so in summary this is a great place to buy a car

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by thorc444 on 02/14/2017

I've bought a lot of cars over the years, from dealerships big and small, private parties, you name it. I happened to be looking for a very specific toyota tacoma double cab with the TRD offroad package and Pana motors just happened to have what I was searching for. The only minor inconvenience was Pana is just over 2000 miles from home. I contacted Jay and let him know I was highly interested in the truck and that I would be flying 2000 miles to basically purchase the trick sought unseen, and needed his word that it was mechanically sound and had no issues. Jay assured me that it was in fact a great truck, his shop fixed a few small issues with it, and he put a brand new set of tires on it. So I put down a small deposit and booked a plane ticket. Jay picked me up at the airport and we took the truck for a test drive. There was a slight imbalance in the tires so Jay had his guys pull it into the shop and personally oversaw them re balancing the tires. The transaction was smooth and quick and I was on my journey home, for about 30 miles when the black cloud that follows me struck again. It was late and I was stranded 8in the freeway 2000 miles from home. Phoning a buddy isn't an option, so I called Jay. He went so far out of his way, sending one of his mechanics to the shop after hours to gather tools, and stop at the parts store to get parts, so that I could get safely back on the road. On top of taking care of the issue, Jay called daily on my 3 day trip back home just to make sure everything was ok and that I was having a safe trip home. In this day and age, it's rare to find not only top notch customer service, but human compassion. He very well could have said sorry, as is, no warranty, not my problem... it's not like it would do me any good to go around bad mouthing his business, no one in Oregon is gonna care about a dealership in Texas! but Jay is an honest stand up guy, and even though I may only be a one time customer, it didn't matter. He treated me as if I we're a friend that he would see every day. For that I will contact Jay the next time I'm looking for a vehicle, or just to say hi. If your looking for small town service in a big city, do yourself a favor and skip the nightmare of the big dealerships, give Jay and his crew a shot. Thank you Jay for all you did. Thor.

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