Star Hyundai

by modellajh on 06/17/2013

Salesman Cody I absolutely recommend to anyone! 2013 yellow Hyundai Veloster had paint issues from the factory, it's an economy car so I accept 1-3 flaws. It has 10, I don't want a warranty repaint as it will devalue car. I noticed these flaws a week after purchase as I was hand waxing it for the first time. The pre-installed tint as an option gummed up a flawless new car experience. The driver side window tint was scratched, plus other windows had bubbles. I live 2+ hours away. I drove back to the dealer to have them fix it. I discovered a scratch on the mirror housing on the passenger side mirror. Luckily when I brought the car in for tint fix, I showed the salesman where my scratch was on a car on the showroom...it had the same exact scratch. I didn't have to prove that, it wasn't me who did it. After, the tint was reinstalled in an acceptable amount of time, the inside of the doors where drenched in a sticky film from the tint installer (the dealer did not offer to clean the car), the drivers window was scratched 10 times worse AND the tint installer scratched the inside plastic piece opposite the mirror on the inside. These aren't mars, the plastic was visibly dug into. I think Cody said they'd replace that, but they had the new passenger side mirror housing on order to replace it. I have to drive 2+ hours one way back to get the new mirror housing, hopefully they'll replaced new scratched interior piece, but I'm terrified of having the tint fixed a 3rd time. If I would have known the retint would make things so much worse, I'd have lived with the 2 inch scratch on the tint that was in my eye line. I'm thinking I will have to pay out of pocket to get my tint fixed, plus 2 lost days of work, plus, 600 miles of fuel and 600 unnecessary miles on my brand new car. All this to say, yes dealership was good in general. Go over your car with a fine toothed comb and magnifying glass before you take delivery or purchase the car.

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