Lithia Toyota of Abilene

by S Roas on 01/17/2022

Mark Dunagan helped us get the exact vehicle we were looking for. It tough to find inventory and at a fair price without any crazy upcharges. Mark made the process smooth and effortless. My wife is very happy with her new, red Highlander.

Read more

by Betty L Harmon on 09/18/2019

Dear Sir: I recently purchased a new RAV 4 from Lithia in Abilene, TX and my salesman was Philip Underwood. Being an elderly lady and not having family close to counsel with on decisions like buying a car can be quite scary. I messaged Philip for about two weeks before finally deciding to go look at the 2019 models and compare prices. When your 73 years old, you are always hoping that you will be lucky enough to get help from someone that truly cares about people and not just about making another dollar. Us old ladies cannot be fooled that easily and as a matter of fact, most of us are on our toes to prevent being had upon making a deal. For two weeks, I texted him frequently with a multitude of questions and yet, he made me feel like I was his only customer and I knew I wasn't. Many times during the process of trying to decide what to do, he never left me hanging with an unanswered question and responded quickly to every single text. I thought to myself, here is one young man that loves his job and is not afraid to work and work honestly. I would love to meet the parents who raised him as they did an outstanding job teaching him how to love and treat people. You can tell his little family comes first and he is working tirelessly to give them the best life has to offer. So, I just want you to know what a pleasant experience it was for me and I can assure you that I will be sharing this information with friends and family and everyone I happen to meet this day forward. I hope you realize what a diamond he is to your company and what a difference he makes in the lives of others! That young man deserves a raise! Respectfully yours, Betty L Harmon <br>

Read more

by Staceycooper on 12/16/2018

I Was very impressed by the service, my car buying experience was fast and easy , my sales associate Ruben L Velasco III was helpful and made sure I got the car I wanted and was there every step of the way.

Read more

by Jeffrey on 12/11/2018

Wow, where do I begin with my experience here? On the 10th of November, I went to pick up my 'new to me' Ford Edge from Lithia Toyota of Abilene. I must say that I was ecstatic to be accepted even with my low credit! When I got there and picked up my vehicle and drove it for the first time, it felt amazing. I enjoyed the newer model, louder stereo, the smooth drive, the more powerful engine! However, that experience would only last for about five days. That's when the trouble began. 5 days after I got the vehicle, I was making an exit and my tool light came on and my speed and miles suddenly vanished. I wasn't able to tell how fast I was going, luckily I was on a hill so I eased into a parking space safely. When I got there, I turned the engine off and then turned it back on and the whole car shook and a big bang occurred. Remember, this is five days afterward. When I contacted the dealership, they told me it was an as is car. Luckily the financer hadn't closed out my contract so they were somewhat pressured to fix the car. Which Ford misdiagnosed the problem because there was no check engine or tool light on when I took it. Well, the first problem got fixed. But that wasn't the end of my worries, no. I noticed that the rpm gauge was giving me problems and about 3 days afterward the car just stopped in the middle of a turn, again, I was lucky to be in a parking lot! I was able to get the car to turn back on and was able to drive it. I figured it must've been from the cold night or something. Anyways, I drove it another day and then the tool light came on, the same exact issue occurred! Luckily I was able to get it home to where it completely died. My car in less than thirty days is completely out! It doesn't work. Oh, and that isn't mentioning the fact that they lied to the creditor and told them I'd been working a job for two years when I told them specifically that it was my new job. I was told that there were new tires, and come to find out that they were worn and weathered pretty good. I was told the car went through an extensive check, but from what happened, that was a lie as well! So, I say don't buy a car from Lithia Toyota of Abilene! They very clearly sold me a Lemon. I am taking an L by losing my 1500 dollar down payment but I am also taking an L on my credit because of the 14,000 dollars they wanted for the vehicle with the interest. I messaged them, they haven't returned anything back to me. This is a sad situation I am in, but at least I can save someone else the hassle of going through this! SO DO NOT BUY FROM THIS PLACE!!!

Read more

by captain1969 on 08/20/2018

Just purchased a 2019 Avalon Touring. I worked with Ken Terry again - worked with him two years ago when I purchased an Avalon Limited. Lithia has been my go-to dealer for transportation for a very long time. The product is high quality and reliable; the service is the best I've encountered in Abilene in the 37 years I've lived here. But above all that, my experience with Ken on the sales side has been superior. I've dealt with car sales people in Abilene and other cities in the USA. I am sincere when I tell you both events with Ken were fantastic. He listens to you; gives you realistic options; explains the features and benefits of the product; is low pressure and has a pleasant demeanor throughout the process. On both purchases he was totally on my side in dealing with his management on the price. I recommend you consider Lithia for your vehicle needs. And I encourage you to ask for Ken when you go to look at what Lithia offers.

Read more

by toshls14 on 07/08/2018

Very simple process. Staff is friendly and they know what they’re doing. Got a great deal on a used car.

Read more