Jones Chrysler Dodge Jeep Ram
Customer Reviews of Jones Chrysler Dodge Jeep Ram
Drove 3 hours to look at a car that needed repairs
byon 02/07/2021
Found a pre-owned vehicle that I was very interested in. After thoroughly looking through website descriptions and pictures, decided this was the car I wanted. Contacted the dealership directly via e-mail to verify they still had the car on hand because they were located about 180 miles away. Confirmed they still had it and began corresponding back and forth with the sales team. Was told the car was "beautiful inside and out" and a great deal (As I thought it looked from the website descriptions). Provided them with all of my information, including info needed for test drive and financials. I even secured loan approval specifically for that car & dealership before arriving. After the 3 hour ride there, however, when we got there we were immediately told about mechanical issues and that they would just "cut us a check" for the expense to have it fixed. WHY WAS THIS NOT DISCLOSED PRIOR TO US DRIVING ALL THE WAY THERE? Did they not know even though they have been in possession of the vehicle for around 4 months according to the Carfax report??? I would have thought that the car would have been more thoroughly inspected and prepared before trying to sell it to someone. We literally walked in the front doors of the dealership and were told it “needed to new rotors” was “braking hard & rough” but that they could cut us a check to get it repaired if we purchased. Why on Earth would any reasonable dealership allow a customer to drive 187 miles ONE WAY to look at and purchase a vehicle without disclosing such information beforehand? I do not understand how such an issue could just be overlooked. The funny thing is they even offered to deliver it to me prior to me making the trip down to inspect it in person. I also find it hard to believe that the dealership would even offer to deliver such a vehicle to me without disclosing that information. Were they just going to drive it 3 hours my direction with crap brakes and expect me to purchase? I went to the trouble of driving my family all the way down there, wasting an entire tank of gas and a Saturday afternoon, as well as applying for a loan with specifically for that dealership simply to find a car that was in no way or form ready to be sold at the price it was listed for... mind your they offered to cut me a check for the "repair expense" but did not offer even once to come off their asking price. You know it’s bad when the dealership is offering to cut you a check for mechanical repairs the second you walk through the door. I worked with three people during this experience: one via email correspondence, a sales person via phone & in person, and the sales manager. I do not blame the sales person honestly, I believe she was probably blind-sided with the issue at the last minute and did what she could to try to make it right (the check to have the repairs done). The sales manager did little to rectify the situation, didn't offer to lower the price of the vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Sales Associate - Tiffany Fugate
byon 12/22/2016
I was contacted by Tiffany in response to a internet inquiry about a 2016 Dodge Ram in Nov. 2016. Any questions, concerns were answered in a timely manner. I found her representation of the dealership to be courteous, kind and professional. She was prepared with all the information I requested in our phone, text or email contacts. Upon my arrival to the dealership Tiffany greeted me at the door, had the truck cleaned and available for a test drive. She also understood/respected I was on a short timeline when I arrived. Long story short, the next day she drove the vehicle 2.5 hours (one way) after a full workday and personally delivered the vehicle! She stayed true to her words from start to finish. Class act. I would HIGHLY recommend Tiffany Fugate to others in search of a vehicle. She paid attention to my budget. She did not use pressure sales tactics (thank you). It is obvious she takes pride in her customer service skills. Five starts for her quality of work, friendliness and customer service. FYI: I contacted three other Dodge Dealership internet services concerning similar vehicles and it was not even close after the first initial contact. Her work was heads and shoulders above the other three internet contacts.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
purchase of 2014 dodge caravan
byon 08/12/2014
Over the past 38 years, we have purchased automobiles from all over the Ala., Tn. and Ms. region, from Greenville & Tupelo Ms, Henderson & Savannah Tn., Florence, Decatur and Tuscumbia Al.. By FAR this was the best and "smoothest" automobile purchasing experience that we have been a part of. Fair honest pricing on both purchase and trade-in values. Free delivery up to 200 miles, no hidden charges, FREE 20 year or 250,000 extended dealer warranty on powertrain and FREE 2 year or 20,000 maintenance plan. If you are looking for a automobile you need to check out Jones Motor Company in Savannah Tennessee. We can't wait to get our customer satisfaction survey from Dodge / Chrysler!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Review
byon 05/29/2011
This is a local dealership for me. First and foremost, I appreciate them being local to service my vehicles. In another review, a person tries to present this dealership as being dishonest - never - have they been dishonest with me. It is their business to make a reasonable profit on a vehicle, otherwise they will not exist, I sometimes, pay more for a vehicle here simply because they are local. I purchased two vehicles from this dealership this year and they was right on target with pricing - not only that they gave me free oil changes for life. I would recommend this dealership to anyone. First and foremost, research the vehicle you are purchasing, rebates, etc. and the value of your trade. Highly Recommended!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Typical dealership ripoff experts.
byon 05/04/2009
You had better pay attention to every single line and detail before signing anything with them. They are going to try and rip you off. Bought a new 09 Jeep Wrangler during a Mega-Sales event. Sticker price for model and options was $26,100+/-. Was told up front I was getting employee discount which made it $23,800 +/-. I told them I wanted a receiver hitch included. Salesman agreed. Only thing left was trade-in value of my truck. It had been a year or less since they appraised it and would allow $10k trade-in. They came back with a trade-in value of $8k. Said no way and told them about the previous $10k trade-in allowance. I left and went back couple hours later. When I returned is when their big "sales pro's" stepped in to help close the deal. They asked what would it take to close the deal today. I said I wanted more for my truck than $8k. With 3 salesmen talking to me at once making offers, they ended up offering me $10,350 trade-in and $1,000 cashback. I accepted the offer. They never told me the total price and only refigured the payments. Big mistake on my part. I signed the paperwork. Later when I got home, I noticed the numbers didnt look right and started recalculating. I subtracted the sales tax and fees from the total price and it was $25,800. Not the $23,800 sale price. Also notice that the $1,000 cash back and been subtracted from my trade-in allowance of my truck. I went back for them to install my receiver hitch and asked them to explain the $2,000 difference and told them that was not the price that was agreed on. I was told that since I was getting the employee discount that that put the price of the Jeep at below invoice. They also said that they had overallowed the trade-in value of my truck which they had at $8,800 and the difference between what they allowed ($9,350) + the $1000 cash back (total $10,350) + the price of the hitch had to be accounted for somewhere, so they added the difference to the total sales price. I told them that was bs and that the extras they promised was supposed to come out of their end, not mine, and I would have never traded if I had know this. They refused to do anything to make things right. To sum it all up, all the incentives they added to close the deal was added to the sale price. This was my first new vehicle purchase and will definitely be the last time I deal with this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
