Customer Reviews of AutoNation GMC Mendenhall
Above and Beyond
byon 07/19/2023
Greg was very professional and thorough in showing us all the features our new vehicle had to offer. Very friendly and polite
Buick Encore
byon 10/01/2023
I received good information about the Buick Encore before I took delivery. That helped me make my decision to buy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service as always
byon 08/20/2023
This place always provides me great service. I drop off my truck in the morning and it is ready for me when I get off work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Above and Beyond
byon 07/19/2023
Greg was very professional and thorough in showing us all the features our new vehicle had to offer. Very friendly and polite
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great experienc
byon 07/10/2023
Greg was awesome to work with and definitely went the extra mile.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New purchase
byon 07/08/2023
Easy, fast, and honest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales
byon 05/02/2023
Very helpful and attetive to my needs
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Satisfied
byon 05/01/2023
Loved working with Ashley. She was professional and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Decline
byon 04/13/2023
I dropped my car off at 8a.m., for a 9a.m., appointment and my car was not even looked at till after 12p.m., simple service to have a tire replaced. What is the point of requesting an appointment, if the appointment time is not going to be adhered to and customers physically waiting get priority. My car was left in disrepair by the technicians as they did not clean up behind themselves.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Service appointment for my Dodge van
byon 03/15/2023
Overall it was just OK. My appointment was set for 9 am and I was leaving the dealership at just after noon. A bit long for an oil change and tire rotation and system check
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Customer service decline
byon 03/06/2023
I have been bringing my vehicle to this location for over 15 years as I bought my car brand new from this location. There has been a significant decline in the service over the years. I brought my car in for a regular scheduled oil change and they neglected to inform me that my car was leaking oil, nor did they document it on any of my paperwork. The service tech., (Tony Heeg) did not call me one time to provide an update regarding my vehicle. I had to call several times for updates and he still did not return my calls. The service manager stepped in to help and provide information regarding my car. As noted, I have been bringing my car here for years and the service is nothing compared to what it used to be and I don't think that management at this location cares about the declining service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
WORST DEALERSHIP HANDS DOWN
byon 02/25/2023
This dealership took 35 days to perform warranty work on my truck, it took over two weeks before they even diagnosed the problem. Had it not been for GM Care getting involved they wouldn't have even offered to provide a courtesy vehicle. Never once called me to keep me informed of the repair process, I always had to reach out to them to get updates. Messages left with the General Manager were never returned, he's such a clueless leader he didn't even know what a Component Coverage Letter was. Had it not been for GM Corporate getting involved I probably would still be without my truck.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
2023 GMC Yukon
byon 01/29/2023
I called AutoNation on a Saturday with my request. The following Tuesday Ms. Rhonda found my 2023 GMC Yukon. I had one ordered through my local dealership, and it was taking forever to come in. The exact 2023 Yukon I wanted arrived at AutoNation Mendenhall & Ms. Rhonda called me. The very next day I drove from Alabama to Memphis, purchased and drove back home in MY new Yukon. She did what it took to make this Alabama girl HAPPY!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Experience
byon 01/19/2023
All good. No bad. The entire process was a good experience and we will be repeat customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 01/03/2023
Husband and I went to dealership, he found exactly what he wanted . They gave all the rebates good maintenance package for the truck. Experience was great. Sales lady was amazing and fast. She got the job done.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Awesomeness
byon 12/30/2022
Auto Nation is superiority at it's best. The customer service is unparalleled and should be modeled. Quality over quantity should be their motto!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 12/21/2022
Upon entering the service department I was promptly greeted in a professional and courteous manner by the staff. Once the service was completed I was advised of that service and asked if I had any questions which is a definite plus. I would recommend this dealership to others.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil Change
byon 05/30/2022
I really appreciated the service on vehicle. Mitchell took his time to do my inspection and gave me a detailed report about his inspection.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best car buying experience I’ve had in a while
byon 05/03/2022
Best car buying experience I’ve had in a while autoNation did not gouge or charge over MSRP like other GMC dealerships in the local area. The salesman was focused on meeting my needs over trying to sell any vehicle he had on the lot. The salesman was informed about his product and aware of the competition. He was not afraid to say I don’t know, and then find the real answer
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 05/17/2019
Great communication and service. Returned in a timely manner as well. Thank you for all your hard work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/19/2019
We are from out of state and needed repair for an overheated vehicle. They got us right in and did a great job of fixing the problem.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 02/04/2019
Service was very oof and timely .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments