Johnson City Toyota

by Tigerblood230 on 11/09/2018

This dealership is sleazy. They will say and do whatever it takes to make a sale, even if it is untrue. They told me the car that I called about was there, so when I get there it "just sold yesterday..." I went in the same day I called! Said, "you drove this far, let's make a deal on this one..."

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by chuckstyle on 10/01/2017

Went back in March and purchased a 2014 Dodge Charger SRT8 Super Bee. This car is header orange. There were only 74 produced in 2014 with this color. I was told they had done there "160 point inspection". About 2 weeks later, April 5th, I had a backup camera at my local Dodge dealership. I got a call to inform me that my front tires were worn into the cords on the inside edges. Well I got the car back that afternoon and I gave my salesman, Scott Smalling, a call. I asked him what they would do since they put me and my family in a car that was dangerous. I was fully planning on them telling me no, but they told me that they would reimburse me for 2 new tires. So I went ahead and put tires on, so I could use the vehicle that I was paying for, and had an alignment done due to the bad tire wear. The alignment was way out, toe, camber, and caster. After repeated calls and being told "the check got mailed out this morning" I finally had to drive an hour and a half back over to the dealership to pick the check up on June 20th. Well this week on September 27th I went to another dealership to inquire about trading for a truck. While waiting word on how much they would give me for my car, the gentleman that was appraising it proceeds to ask me if I know anything about all of the paint work that's been done on my car. I told him I had no idea. The car had a clean car fax so I thought it was good. Well he then takes me out to my car and shows me all of the things he was talking about. So I would think that if he caught these things wouldn't Johnson City Toyotas appraiser or "160 point inspection" have caught this? So instead of taking the legal route I wanted to give them a chance to make it right. So I called and asked for Scott and he wasn't there so I asked for Kelly Wenchell the used car manager. Of course he wasn't available so I left him a message to get back to me that day. I called at 3:30 they are open til 8. At 7:30 I called and asked for Kelly again. He had decided to go ahead and go home. Well the following morning I called Scott and told him what was going on. Toward the end of the day I get a text from Scott, he said that his General Sales Manager Matt Malson wanted me to make the 1.5 hour drive and "we would work things out". I let them know that if I made the drive I wanted it to be resolved the day that I came out. He assured me that they would do everything they could to resolve it. The next day I went to a professional body shop to let them look the car over so I could be informed. The gentleman I spoke with told and showed me everywhere that the car had been worked on. Here's that breakdown: New parts- Front bumper Hood Right front fender Right front door Windshield Parts that had been repaired- Right rear door Right rear quarter panel Right side of rear bumper Well today I made the trip back to speak with Scott and Matt. Matt checked my car out himself and agreed that there had been paint and bodywork done to the car. He then proceeded to tell me that the best way that he could help me was to find me a truck that fit my needs and he would value my car as if there was no paint and bodywork done to it. So I went with Scott and looked at a couple of trucks I liked and came back in to run the numbers. If they where estimating my cars value like there had been no paint work it would be in excellent shape. Kelly blue book excellent value for my car is $28,791.00. I'm using Kelly Blue Book because that is what they used. The come back with a $26,000.00 offer on my car! Then I hear market value... blah blah blah. In the end they "did me a favor" by coming up another $600.00. I made the drive over thinking they would do the right thing by doing 1 of 3 things: -Paying me the amount that my car depreciated due to this discovery. -Buying it back from me -Making me a GOOD deal on another vehicle from them. I got none of what I hoped would have happen. Due to their negligence I am stuck with a vehicle that isn't worth anything close to what I paid for it. I wanted to keep this out of court but it looks like I'll be going anyway. My advice to anyone looking for a vehicle is to head on down the motor mile to... well any other dealership down there. If you are looking for a Toyota come over to Boone NC and see the good folks at Modern Toyota. STEER CLEAR OF JOHNSON CITY TOYOTA!

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by vt_fans on 09/26/2016

I went to Johnson City Toyota to purchase a used Tundra. I had the pleasure of working with Jason Garrett, he was knowledgeable and courteous and moved quickly to put a deal together. I would recommend Jason and Johnson City Toyota to any potential buyers.

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by patejim on 09/14/2016

was treated horribly...stood in showroom for 45 minutes...arrogant salesmen...only to find out car was now going to be "wholesaled" after speaking to them 3 times on the phone...

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by candice7 on 08/22/2016

First of all, you do not have to give them a $500 deposit in order to have them find your exact requested car. If you give them a deposit, and you find your car elsewhere on your own, they keep your money. I was given a monthly payment price before I agreed to actually lease the car. When I went in to get the car, I realized they had added on "Platinum Protection", gap insurance, and other add ons without even asking me if I wanted it. I signed several times on the electronic device....only after I was given copies of the printouts did I realized what I had signed for.....about $2,000 worth of add ons. Also, one official contract said 10 miles were on the odometer, but the actual odometer had 350 miles on it. I asked why the high miles, and the finance guy said he didn't know. I should have walked at that moment. I believe they lie, cheat, and steal. Also, I was given a hard sell for the 360o Birds Eyeview camera. When "my" car was delivered, I assumed it was included. Only after I got home did I realize it was not! Do we have to act like lawyers and detectives just to buy or lease a car in America? Their answer is "well, you didn't ask and you agreed". No, I trusted. Very dumb.

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by j46buyer on 07/01/2016

Friendly, courteous group of people to deal with. Best place in TriCities area to purchase a new Toyota.

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