Customer Reviews of Mercedes-Benz Of Collierville
Poor Customer Service
by 01/13/2021
onI went into Collierville Mercedes late December 2020 to look at a used vehicle. Upon my entrance to the establishment I was greeted by a salesman. I inquired about the vehicle I was interested in and the salesman went off to find out if they still had it. While waiting for him to return, I was passed by several other staff members who did not greet or acknowledge me. When the salesman returned with the keys to the vehicle, we went to look at it. After taking a loot at the vehicle, I made it very clear I was interested in purchasing the vehicle and even gave the information on my trade-in to get some of the steps out of the way. After leaving the dealership, I communicated with the salesman via text and informed him I would be back that evening around 5:15PM to purchase the vehicle. Several more texts were exchanged between myself and the salesman throughout the afternoon with intentions of purchasing the vehicle that afternoon. I arrived at the dealership around 5:15PM as stated to him in text earlier that day. The weather was not the best, cold and raining and the dealership had parked the vehicle close to the front door but was not covered. After test driving the vehicle I knew I wanted it but I wanted my husband to take a look at it. I told the salesman he was on the way but was stuck in traffic and coming from about 30 mins away from the dealership. Around 5:45PM the salesman informed me that we may not be able to proceed with the sale that night because the finance department had gone home because of the rain. He even stated that they did not think I would come back because of the rain, even though I communicated via text several messages that I would return. I wasn't comfortable with proceeding but also felt rushed because the salesman informed that if we could get it done within the next 20 mins everything should be able to go through. So, I proceed with the purchase. My husband finally arrived about 5 mins after starting paperwork. after 20mins the finance manager came out and informed me that due to the mileage on the vehicle the bank wasn't allowing the full amount. He offered to wait until the morning and try another bank. I was never asked if I had an alternate payment method so I told the finance manager I had my own bank I could go through. Within 5 mins I had my loan processed through my bank and paperwork done about 20 mins later. I left the dealership with a used car, that had not been detailed. No one bothered to detail the vehicle while I was doing paperwork. For this to be a well established dealership I felt very out of place and unwelcome for not being one of their "regular" customers. If it had not been for the vehicle being what I was looking for I would not have purchased. A day after having the vehicle I noticed a noise. I asked the salesman if they would take a look at it and he got back with me saying no. I understood what I was buying given that it had higher mileage but to only have the vehicle one day I would have thought the dealership would have at least offered to take a look at it. Very disappointed in my experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Excellent Experience
by 08/18/2017
onTerry Schultz is awesome! Unlike most car sales people (at other dealerships, of course), he listened patiently to my wants and needs and worked hard to made it happen for me! The finance manager, John Creel also went above and beyond to help me get the best deal at the best interest rate. Both Terry and John made my dream come true and I couldn't be happier with my new Mercedes!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience purchasing Sprinter
by 08/05/2017
onWe had a very positive experience with MB of Collierville when purchasing our Mercedes Benz Sprinter. We knew what we wanted and they did not try to sell us anything else. We were already pre-qualified so we knew where we wanted to be on price and they were up front during negotiations. We got a great deal and they were good to us on the trade. Highly recommend Brandon if you are in the market for a Sprinter or Metris Van. He knows them bumper to bumper.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
by 06/21/2017
onAngie Salas is the best. We go to her every time we need a new car. Finance department is also great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic buying experience!
by 03/01/2017
onBuying a vehicle at Mercedes-Benz of Collierville was an extremely pleasurable experience. Our salesman was very personable, knowledgeable and spent time with us explaining all the features of the SUV we were interested in purchasing. After signing paperwork, our salesman introduced us to the Service Manager and the General Manager. Everyone was very warm and friendly! I'm so glad we bought our 2016 GLE350 from Mercedes-Benz of Collierville!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New CLA 250 2017
by 12/20/2016
onAnother great car from MB of Collierville, thanks to Kevin Hunter. I went in to chat with him about upgrading my 2014 and never imagined I would walk out with a new 2017 model. Love MB of Collierville, always great service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Perfect Car Buying Experience!
by 11/04/2016
onChristie W., our sales consultant, is the definition of the consummate sales professional. She was never pushy, knows these cars, and closed our sale with no hassle, no haggle, and took great care of me and my wife. I would Highly recommend Christie and MB of Collierville for any of your future auto purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gold Standard Customer Service
by 11/01/2016
onI have never enjoyed car buying as I have this time around. You at Mercedes Benz know what customer service is about and is was displayed on every level. Thank you, Callentine Phillips
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ratings
by 08/25/2016
onI had a great experience with Mercedes of Collierville, the service was great and timely. My sales representative was very friendly and nice. She was prompt and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Exceptional Service
by 08/09/2016
onI had a superb experience when looking for a vehicle at Mercedez-Benz of Collierville. I have already recommended them to others. Love my new car! Thanks for the exceptional service you provided.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy Buyer
by 07/26/2016
onHad a really good experience in purchasing our vehicle from your dealership. Only problem was windshield had to be replaced. Things worked out OK with getting it replaced. We had purchased our first Mercedes from dealer on Poplar.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellence!
by 06/21/2016
onI just purchased a new SLK300. Everyone was excellent starting with Michael Mayes my sales person and the Finance man John Creel. But it didn't stop there - the Sales Manager, Harold Willians was so nice and pleasant to talk with. While I was ordering an accessory I met Brent Lesley in the Parts Deot - boy does he know his business. Brent was truly amazing. What a great team you have!!! Thank you for your perfection!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
GREAT SALES & FINANCING DEPARTMENTS
by 03/14/2016
onCharles Mckinney great professional and courteous also was John Creel with financing. We'll certainly recommend Mercedes of Collierville to all our friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Daughters college car
by 01/25/2016
onWent to the dealership thinking that they would not be able to compete with the quotes I had form Car Max but it turned out after all things were included I got a better deal and better value from the dealership. Process was easy and fast. People were great.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales experience
by 12/31/2015
onI had a wonderful experience at Mercedes-Benz of Collierville! Harold was exceptional! He was personable and eager to do business. Thank You!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recent purchase
by 12/11/2015
onThe Sales Manager, Harold and Sales Person, Charles provided excellent service. Charles went the extra step to ensure the vehicle was deliver as promised. I will most likely purchase at this dealership again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best experience ever buying a vehicle.
by 11/28/2015
onChristie Weldon was my sales rep and was wonderful. As nice as she could be without being intrusive. Was very upfront about everything - I told her what I was looking for and she found me the perfect car. Everyone there was very help. Beautiful dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Legendary Service
by 09/28/2015
onExperienced the best car buying experience in 40 years. Legendary customer service from the first hello all the way through drive out! Could not be more pleased. MB of Collierville has earned a new lifetime customer!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
new car purchase
by 08/16/2015
onSeveral of the questions were not directly applicable to the purchase of a new car. Nevertheless, the sales person, Charles, who dealt with us, was very informative, patient, professional and helpful. He was the same when I returned with additional questions after we had purchased the car. That, to me, was a true test of his professionalism. He passed with flying colors.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent Experience
by 01/27/2015
onAfter looking at about 10 Lexus GX470 over a 3 week period, I found a one owner, fully services, beautifully kept used GX470 at Mercedes-Benz of Collierville. From the moment I reached out to their sales team via the internet site, Lauren Sixma was incredible! Her and the General Sales Manager, Edgar Henry, provided me with a quote via email and was able to hit the budget I was shooting for. Lauren was incredibly efficient, managing 90% of my paperwork via email. No long days in the dealership going back and forth. Edgar checked in with me several times via phone to make sure I was happy and getting everything I needed. Overall, it was a great experience, and I can thank Lauren for ensuring that.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My 1st Mercedes Benz
by 01/02/2015
onWow, Issac introduced me to Bruce who was just what I needed. Knew his craft from A to Z. Allowed me to drive each car that I felt I was interested in. Didn't over sale the car nor did he talk down the other car dealerships vehicles I spoke of. Monday December 30, 2014, I pursch my first Benz, 2015 E400 Loaded coupe. Financing took 20-30 minutes at best and they kept me in the loop at each stage. John in finance was very professional and Bruce made sure that he spent at least 20-30 minutes showing me all the features of the E400 and there are a lot. I'm going back because I've forgotten some. Wow what a 1ST!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
WELCOME TO
Mercedes-Benz of Collierville
Rather than settling for the ordinary, seek out the extraordinary. At Mercedes-Benz of Collierville, we are fully committed to your complete satisfaction. Our team is excited to go the extra mile to ensure you receive the very highest levels of service while meeting all your automotive needs more quickly, comfortably, and conveniently that you can elsewhere. It is thanks to that total customer commitment we have become one of the leading dealerships serving Memphis, Germantown, Jackson, Oxford, and Tupelo in spite of only opening recently in 2014.
Visit our showroom to tour and test drive the full lineup of new Mercedes-Benz vehicles. Whether you’re looking for something sporty, powerful, roomy, or luxurious, you can count on finding multiple options to meet your needs and wants. We also have a large and diverse inventory of pre-owned vehicles from multiple automakers, including many luxury brands. That makes it easy to find something exciting