Landers Ford
Customer Reviews of Landers Ford
CEO
byon 04/01/2024
Quick and accurate
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
CEO
byon 04/01/2024
Quick and accurate
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Experience - Again
byon 01/31/2024
This was the 7th vehicle I have purchased from Landers. The ordering process was simple and MSRP was honored(like always). Jason Adams notified me when my truck came in on the hour and had everything set up and ready to go for me. The paperwork and finance side took less than an hour from when I walked in the door. Honest dealership with straightforward business practices. They have my trust and it is because of that I continue to shop there from a neighboring county in the Mid South.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
President
byon 01/30/2024
I luv the pick up & delivery! The text communication was excellent. Driver was on time, courteous, professional. My side window was replaced and works like new. My truck came back on schedule and clean. I am 100% satisfied. I will recommend Landers Ford to all my friends.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford Edge
byon 10/12/2023
Quick and easy
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Rating at Landers Ford on 150 purchase
byon 04/10/2023
Great overall experience. Salesman (Wesley Alford) was very helpful, answered all my questions and walked me through the process. It didn’t take long too complete the entire process.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No tire warranty
byon 03/03/2023
I purchased several tires from Lander Ford in collierville for my 2018 F150 I purchased from there. I had problem with back passenger tire the manager claim I didn’t purchase road hazard on the tires i always get road hazard on my tires. I had to purchase a new tire because Lander didn’t warranty the tire I purchased 7 months ago. They claim the tire wasn’t repairable.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Ford Explorer Purchase
byon 02/28/2023
My wife and I recently purchased a new 2022 Explorer XLT at Landers Ford Collierville ,TN. Our sales agent was Matthew Hudson and he was great to work with--knowledgable-courteous & professional! We had lots of questions as it had been several years since we bought our last vehicle and Matt was patient and responded well to all our questions. He definitely helped us get through the entire purchasing process!! We would definitely recommend Landers Ford Collierville and Matt Hudson.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
vehicle service
byon 02/24/2023
service was quick . did not have to wait as long as they thought
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick Lane
byon 02/23/2023
Most of my service goes through Quick Lane, and they are the best! Ron is great and gets me in and out quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 08/18/2022
Charged a shop charge to change oil in my expedition. I have bought more than a dozen vehicles from Landers Ford. This is price gouging. I WILL NOT NEVER RETURN TO LANDERS FORD FOR ANYTHING. GOOD COMPANY JUST GONE BAD.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Arkansas Paul
byon 07/28/2022
Great job and Thanks-Yall Are The Best
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
F150 Serviced! But they left the OIL CAP off and OIL sprayed everywhere!
byon 06/26/2022
I got my 2021 F150 Serviced & oil changed in the QUICK LANE, but they left the OIL CAP off and OIL sprayed everywhere all over my engine and dripped all over my garage floor! What a mess. Not sure how this even happened.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Landers Quick Lane….Not So Quick
byon 05/26/2022
Had a nail in sidewall of tire I had purchased from Landers Collerville…..they had to order another tire and was informed to just come get truck. They were just going to add air in old tire and have me drive around with a slow leak until new tire came in, which would have been stopping every few hours to add air to tire. Wow! Told the service guy to please put the spare on truck as that was not an option and was told they would have new tire probably by Monday and they would call me. Never heard from them and after leaving two voicemails, finally got hold of them and was told tire was in…. This took a week. When I went to get new tire, I told service rep I would leave truck and go ahead and do oil change while it was there to save me a trip back for service. Came back that afternoon to get truck, they had new tire on but no oil change. Ok, I’ll just have to come back later and waste more time ….. went to get in truck and saw that they had just thrown my spare in the bed of truck and didn’t hang it back in under bed hanger. After taking 10-15 minutes for service rep trying to figure out who didn’t do their job, they finally had a guy come out and put spare away. They need to get on the ball and not just do everything half ass.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Fast Turnaround
byon 03/31/2022
Recall work...was told it may take 3 days...had my truck back in 24 hours.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2009 expedition
byon 03/29/2022
work was done in a timely mannner . Mr Ron the service advisor said it would take about 45 mins and he was within time
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/07/2022
My car was ready promptly. Always ask for Alan he is the best. He takes great care of me & my vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Charged for services not rendered
byon 02/09/2022
Tire rotation was not performed, but was charged for it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Great Experiences
byon 01/19/2022
Landers Ford Collierville has been my go to for servicing my F150. Alan D. is the most professional, engaged service manager. He keeps me informed of all the details and procedures needed now and in the future. Vehicle is always ready when promised and fixed right the first time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Software errors
byon 12/27/2021
Car has multiple one ti.e issues. Nothing done to eliminate problems because no error codes. Ford doesn't allow parts to be replaced without a diagnostic error. Safe for them, problems for me. They could do better if I left the car for 2-3 days. No loaners.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Recall and service at Landers Ford
byon 12/06/2021
Good luck trying to ever reach anyone in the service department. They don it pick up phone calls and do not return messages. Had a recall on my Ford Explorer for the backup camera. Screen turns blue sometimes. I was told it was fixed, one day later same problem. They did not fix it.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Electronic issues
byon 11/26/2021
Added updates but Navigation voice still fails. Told I have to drop my car off and they'll get to it in 2 weeks. Who does this?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
