Kia of Chattanooga

by reborn4ever on 11/01/2013

My stepson needed a used car and had no credit and asked me to help him, and our second day looking at used cars took us to Kia of Chattanooga. Everyone was very friendly, courteous, and helpful. We found two Nissans we liked and drove them both. I am almost positive I asked the salesperson about the doc fee that dealers add on for more profit and he said twice that the only fee was tax, title, and tags. We really liked the Nissan with the miles under 80,000 and the price reasonable. We told the salesperson lets look at the bottom line. We headed inside and sat down for credit check and other paper work. He says I'm going to pay the doc fee and the price came down 499. We'll take it. Everything was going real good and the salesperson gets up and goes somewhere and comes back and says we offer a bumper to bumper warranty for $800 for three years. He told us what all it covered and we took it and it added twenty something dollars to the finance charge. They didn't tell us that but I figured it up. So far we had a great experience but things soon changed when we went to see the finance lady. She was very sweet and showed us what the payments would be and I said goodness what happened. It really seemed high for the price we financed. I asked to see the screen and there was a 499 doc fee. I said there was not suppose to be a doc fee and she said he nocked 499 of the price for the doc fee. Yes he paid the doc fee then added it back. I decided not to pitch a hissy fit and said that still seems high. Let me see the computer screen again. For a ballpark figure you can expect to pay 10% in sales tax in TN. Looking at the screen there was a very large number and I asked what it was and she said that is your warranty. What!? That is twice what he said it would be. She calls him in and he says I misunderstood what she said. I said cancel the warranty. That took the payments down about fifty dollars a month. That night I went to bed and reviewed everything in my mind that had happened at the dealership and got mad, got up, got on the computer to check and see if this was a trick and if it had been used on others. I could not find where they had done this to anyone else. I went to the BBB and they were not a member but had several complaints against them but most were settled. I keep thinking about everyone's actions during the process and it looked like a planed rip-off. Now I'm upset and I'm sure they had done this little trick to others. They opened at nine in the morning and I was there to meet and greet them with my hissy fit to be pitched. When they doubled our payments on the warranty that became well over five hundred making it a felony fraud. I got over there that morning and saw the sales manager and we went to an office and we discussed the warranty first where it had doubled. He didn't know I caught this and he said you should've read the paper before you signed it. I said I did and caught it and he asked what the problem was and I said how many have yall ripped off this way. I can assure you I'm not the first but I hope I'm the last. Buyer beware of all the tactics. They have new ones all the time. Take the time to read the paper work before you sign anything at a car dealer. There are many that are hoping you'll trust them and they will add on stuff. I can't recommend the dealer but I sure did like the Soul that I sat in.

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