Sunrise Buick GMC At Wolfchase
Customer Reviews of Sunrise Buick GMC At Wolfchase
Great experience
byon 08/15/2022
My salesman Blake Hall was great! The staff was friendly and my experience was Awesome
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Problem
byon 03/10/2024
My experience was good, but when I called to make an appointment several days later the sensor on one of tires needed to be replaced. I was told I had to drop my car off, I never had to do that and want. My car is 2011 lacrosse I have had since 2011 always use the car service department.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Auto Service
byon 02/06/2024
Service Operator always provides a good attitude and ensures your needs are met for your vehicle
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Owner
byon 01/08/2023
Very nice people with great customer service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service handled correctly
byon 12/29/2022
Michael Holland the service writer was awesome! Very helpful as to this was the first time I had my GMC AT4 serviced at Sunrise. I explained to Mr. Holland that I had purchased my truck at CarMax however I wanted it service by GM specialists. He went through in detail want my truck needed and want GM recommended. He also took the time to give me details on what would occur for each service, plus he made sure I knew where everything was located in the service department since this was my first time in. The service turnaround was fast and when I returned to pick up my AT4, Mr. Holland took the time to take me to the cashier personally. I really appreciated his niceness and helpfulness. He is a great asset to Sunrise and their service department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 08/15/2022
My salesman Blake Hall was great! The staff was friendly and my experience was Awesome
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Undisclosed Hail Damaged SUV
byon 08/15/2020
Sunrise Wolfchase will sell you a undisclosed hail damaged SUV as a certified Preowned and not honor the CPO purchase contract a week later after the deal is done. It clearly had a GM warranty block on it which is visible to the dealership in the GM system. This car was in a significant hail storm in Louisiana according to GM corporate. Buyer beware. They are selling damaged cars as CPO.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Wolfchase GMC
byon 12/30/2019
My service experience was awful and disrespectful of my time and business. I waited for 2 hours as my truck sat there with the service completed, because no one felt it was important to return my keys so that I could check out. My business and time was obviously of no concern for this department. The service manager was unavailable for a comment and I have yet to receive a call back at my request, because of this incident. What makes it worse is that I was not the only person that this happened too. They gave someone else a free car wash because of their poor customer service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Oil change
byon 07/18/2019
Very pleased with work done
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
GMC 2019
byon 06/11/2019
Pretty upset that 1) I was told upon arrival that my truck would be ready in “a few minutes.” I’m reality, it was 45min. 2) My missing lug nuts were intentionally replaced with the wrong model and I was not informed. They gladly offered to replace with the correct model, but I was put off my the ethics of the situation on a new $60k purchase.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Sunrise Buick GMC Wolfchase
byon 05/29/2019
Service Department is always great! They are always super nice. My coupon was expired the day before my service appointment so I called and they honored it anyway.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Good Service. Friendly Staff.
byon 05/24/2019
Very Friendly Staff. Offered drinks and snacks to the customers waiting on service to be performed. Took very good care of my truck for its first service. My first vehicle and service from them. Hope it continues to go this well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments