Sumter Chrysler Jeep Dodge Ram

by sfrost1964 on 12/24/2012

Went to see a used vehicle and when we drove it there was a problem with the front end (very loud and shaky). My son-in-law thought it could be the tie rod or one of the joints but the sales rep insisted it was probably the shocks. When I asked why they were selling a vehicle with a problem the sales rep replied that's why the price was low. I aksed him to take an offer to the general manager and he acted like I was wasting his time. He took the offer and then came back and said they would take $600 off if I got it fixed (said shocks should only be $40) but nothing off if I wanted them to fix it. I asked for the CarFax and it showed the vehicle had just been inspected 12/12/2012 and the problem wasn't addressed. I asked the rep to take the offer back to the GM and he said there was no way the GM would fix the problem and give a discount. He never showed me anything that it was only the shocks and not the tie rod or another problem. I'm very concerned this dealership had reported to CarFax that it was inspected but this problem was very evident.

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