Customer Reviews of Honda Cars of Rock Hill
Return trade-in unsafe to drive
byon 07/09/2016
I recently went in to buy a car at Rick Hendrick's Rock Hill Honda and was approved. It was on a Saturday. We were given the car and told that all the tags and paperwork would be forward to us. I was so excited. My first new car that I would finance on my own. 3 weeks later, (this past Wednesday) I get a call that my financing fell through and I had to return the car to the dealership. I was crushed. But even more so to find out that they had already sold my trade-in. The night before I returned the car, I diligently looked through the paperwork, seeing if their were any loopholes to work to my advantage. I didn't find any. But I did see in paragraph 4 on the back of one of my pages that they did have to return my trade-in at return of their vehicle, Thursday. So that at least provided some comfort. So I was shocked when Matt Donovan, financial advisor, told me my car was gone. I politely showed him paragraph 4 and the look on his sheet white face was of terror. He stepped out of the room and came back in a few minutes later and suddenly they had relocated my car. At another dealership in Statesville. They had bought it at an auction and drove it up there to sit on their lot. They were not supposed to take my car off the lot until all sales were through with my financing, per the contract. Andy, the head financial advisor said that they would have my car back today, Friday. I called all day today and left numerous voicemails. No one would respond. So finally I went to the dealership. Matt finally came and we got the ball rolling on getting my car back. He went outside and got it for me and drove it to the front. I got in the car and my windshield is completely broken, my drivers side door paneling is ripped, the window is stuck at 4 inches open, the cruise control light is stuck on, and my aftermarket radio that I paid 300 dollars for is fried. I went back inside to question them about the condition of my car. Andy told me that they didnt have anything to do with the condition of the car and he is free to move it wherever he wants. They told me they would call the police if I didn't immediately leave the lot. That's how you do business Mr. Hendrick? Give people back their cars in worse conditions than they were sold to you? I got 1000 for it. Now I'll be lucky if I can get 200 anywhere else. "Spot deals" are illegal in most states. SC should be one of them. I would have much rather have been told to come back on another day than have been put through what I've been through.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Outstanding
byon 05/22/2016
If you are ex military then you know that is the highest praise that I can give, I have kicked many a tire in my sixty eight years, and this is the best that I have ever been treated. The deal was the best that I found and I had checked over five other dealers. NEVER any pressure. Always friendly. The whole staff is fantastic!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very helpful saleslady!
byon 04/03/2016
We had a great experience with Honda Cars of Rock Hill. Our saleslady Teresa Butler was very knowledgeable about the vehicle and was super friendly! We would definitely recommend her to friends and family :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Negotiating the Deal
byon 07/04/2013
Almost finalized a deal. Ran into the surprising very high fees part of the deal and decided to walk away. Nice people but remember they want your money. Price negotiation good; trade-in offer way too low; dealer add-ons - didn't need way too costly, then they tried to say that all models come with wheel locks @$249 extra cost - internet buy only $49; lastly, Sales Mgr ploy was dropping another $500 off:Ttags, title, tax was a whopping $900+, when I was expecting about $500. Definitely "Buyer Beware". Check all internet pricing and be prepared for a pleasant smile-fight.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Bought 4 cars from them
byon 06/05/2013
Just bought my 4th Honda from them. They matched the lowest internet price I got but were not the lowest bid. They used to be better about just coming out with an "out the door" price. Now they want to sell in person to push dealer options.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Very pleased with our transaction
byon 04/11/2013
Over the years we have bought many Acura/Honda cars. Our salesman,Tim O was most helpful and gave great customer service before,during & after the sale. Highly Recommend!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Wonderful dealership
byon 05/31/2012
My salesman was extremely friendly,helpful but not pushy. He treated me with respect and trust. The finance manager was organized and efficient and knowledgeable. The facility is comfortable and accomodating. I was offered a great price. I had been shopping several other dealers and was tired of the high pressure sales techniques elsewhere. This dealer was a refreshing surprise. Overall, it was a great experience and I highly recommend it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience!
byon 03/27/2012
Great experience. Worked with me, not pushy or overbearing. Appropriate follow-up time frame. Friendly, informative, listend to my needs/wants. All staff I met were personable. Worked out everything over phone before visit! Great time-saver! Best vehicle purchase experience I have ever had the pleasure of experiencing. Even though this dealership is over an hour drive one way from my location, the travel time spent was well worth it! This dealer beat the price of ten other dealers in my local area! TEN! Based on my experience, I have sent this dealership several family and friend referrals.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
[violative content deleted]
byon 11/01/2011
My wife and I had agreed upon a price with the salesman and sales manger, even had it written on paper, for a 2012 Accord SE. When doing all the paperwork we get to the financing office and all of a sudden the financing terms have changed adding 6 months of more payments. Even thought 2-3 people had guarenteed my wife of the terms earlier they refused to honor their agreement. We walked out on the deal and they called my wife the next day claiming to have figured a way to make it work.......by adding 6 more months to the life of the loan. This dealership has no integrity ad out of control. If the sales people are going to guarentee stuff the finance people better stand behind it or tell the salespeple to shut up and check with them first!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Wonderful Experience!
byon 10/29/2011
My wife and I just purchased a new Honda CR-V from Justin Westall at Hendrick's Honda Cars of Rock Hill. Of all the cars that we have bought over the last fifty years, this was the most pleasant experience we have ever had. Justin was a true professional and his knowledge of his company and the product he sold is unmatched. The Hendrick's should be proud to have such a competent and dedicated employee on their staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 08/28/2011
This was a great experience! I am really satisfied with all aspects of this dealer, I specifically recommend Al LaPorta for anyone interested in buying a Honda. Al Laporta is very professional and eay to work with. I will return to this dealer for all my service needs and future purchases.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 06/02/2008
My wife and I purchased a new accord this weekend. Our salesman Sam (nickname "tiny") was great to deal with. We test drove the vehicle the week before and he was very pleasant to deal with. He did not pressure us, and answered all of my many questions over the phone during the week. He worked with us on the price, getting us to a fair price and had the car ready when we arrived. The finance guy Mark was also great. I was really impressed with the whole laid back experience. We are very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
We are a Honda dealer owned by Rick Hendrick. We take pride in treating our customers like family. We have experienced sales, service, collision center and parts staff with an average 13 years of experience who will take excellent care of you and your vehicle. This means professionally trained employees who will be here when you come to service and purchase your next new or pre-owned vehicle at our dealership. Our no-pressure guest experience allows you to make an educated decision in our state-of-the-art facility with a professional, experienced and friendly sales associate to help you. We opened a Body Shop/Collision Center in 2016 - Hendrick Collision Center. Direct number is 803-909-9220. Our body shop is located at 735 Automall Parkway, Rock Hill, SC.
1 Comments