Stokes Volkswagen
Customer Reviews of Stokes Volkswagen
Best Customer Experience
byon 03/16/2017
Buying a new car can be extremely stressful and confusing. I was so stressed just thinking about it, I procrastinated for over a year going to a dealership. Boy was I wrong. Stokes VW in North Charleston was the first dealer I went to. From the moment I arrived til the moment I drove off the lot in my new car, I was stress free and well taken care of. They took all the confusion I had away and explained everything in detail in a way I could understand. I am so thankful to them for getting me in the car of my dreams that I know I will be safe in. The team at Stokes VW are amazing people and I thank them for everything they did and continue to do for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Zero Trust and No loyalty to customers
byon 08/21/2016
I purchased a Mercedes GL 450 from Stokes in May of 2016. There was no trouble with the purchase at all. I traded in my Mercedes GLK 350 because my wife was about to have a baby and we needed a bigger vehicle. I showed with a certified check from my bank and purchased the vehicle. After leaving the lot we learned that the entertainment system the car was equipped with did not have a remote to activate the system, and that we had left our garage door opener in the other car we traded. Blane Cook, our sales rep, promised to order the remote for the system and send both our garage door opener and the remote to us because we lived in Savannah, GA. Basically it's mid August and we have received neither. Every time we called he claims that he has sent the opener and waiting on the remote to come off back order. I purchased the remote from Mercedes and received it in less than a week. Blane is a dishonest person, and I would not recommend purchasing a vehicle from this location.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
A truly pleasant buying experience.
byon 11/15/2013
I was looking to get out of my current vehicle we dubbed "The gas hog" & "Problem Vehicle" since we no longer have a house full of kids, I was looking for something smaller to fit my lifestyle. One phone call to Stokes Volkeswagen and the wheels were set in motion. Travis and Kevin were able to get me out of my current vehicle and find a car with everything I wanted with minimal effort. Less than 3 days laterI had my new vehicle delivered to my door. What exceptional customer service. I tell EVERYONE about my amazing experience with Stokes Volkeswagen, this level of service has made me a customer for life. Thanks Stokes Volkeswagen!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer Loyalty
byon 07/30/2013
Mr. Kevin was my sales associate earlier this year while in pursuit of a new vehicle. He had sold me on a Volkswagen last year when I was just browsing their lot. Mr. Kevin went above and beyond to try and find me a car that would suit my personal needs as well as my budget. When I thought he had given up, he would always come back with another option/selection for me. Mr. Kevin sold me the Jetta I now drive. He is one dedicated and loyal sales associate. If you are a coffee lover, go see Mr. Kevin...he never fails to offer you a cup! Deborah G.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/24/2013
I can't say enough about how great the service was at Stokes VW. Kevin S was my salesman, an honest, professional and very kind man who helped me get into a new Passat. I moved from abroad with no credit history, and they worked very hard to get me a great deal. I love my new car and I feel completely supported by all of the good folks at Stokes, including Mike M, Travis W and many other kind faces I met including in the service dept.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jason K
byon 07/14/2013
Our experience at Stokes Volkswagen was wonderful it was fast and easy and we got the payment that we wanted which was so important to us!! Thank you Jason it was a pleasure
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Sales Review
byon 07/14/2013
Jason sold us our Chrysler Town /Country van. He worked with us to get us a fair deal and came thru on everything agreed upon in a professional and timely manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
TDI Purchase
byon 07/11/2013
Went to trade my car for a TDI wagon. While selection was limited I was able to take a meaningful test drive and had a pleasurable experience getting my new ride. Jason took all the time I needed and conducted negotiations in a low pressure fashion. I have no hesitation in recommending a visit to Storkes VW and have Jason get you into a new TDI.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Stokes Volkswagen Experience
byon 07/11/2013
I can't be more impressed an satisfied with the sales & parts & service team at Stokes Volkwagen! The man who started it all for me was Clarence N who sold me my Volkswagen, a Passat. I could not have been any more please with his service, professionalism, vehicle knowledge, and intrest & concern in getting me the best car for the best possible price. I've never dealt with a better salesperson or dealership! hallmarks of what a car buying experience should be! Thanks Clarence! -William J V II
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Internet VW Sales in South Carolina
byon 06/11/2011
Having found the VW model that my wife and I wanted to purchase (and having been turned off by our local dealer), I went shopping on the internet for other dealers in the SC and East GA area. The sales staff at Stokes responded to my request in near real time, and provided a quote within 5 minutes. Not only was their bottom line price (including all fees) the best I found, they made the purchase of the vehicle the easiest (and most honest) I've had in over 40 years. Financing was quick and fairly priced, no high presure was used to drive additional add-ons, and they delivered the car the next day at no charge. I have no problems recommending the staff at Stokes as fair, mean what they say, and stand by their commitments.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't trust sales department. Do your own research on every vehicle
byon 05/30/2009
I was in a situation where I needed a car very quick; my wife was taking our one car to her new duty station in Florida. I made the mistake of going to Stokes Volkswagen, then I made another mistake in trusting them. I was assured that they had found a great deal, they continued to warn me not to buy a similar car from anyone else, because they had seen so many people come into their shop with VWs that had major problems. So when they said they had the car inspected, and even before I bought it, they inspected it again. I asked if it had been in any accidents, the salesman said he "did not think so". After I drove it off the lot, I started to notice things about it that seemed like it had been in an accident. There was a lot of road noise coming from one of the doors, and the bumpers didn't quite line up properly. I decided to check it out, and sure enough, it had been in an accident, and it was a dealership that had done the repair, I can only guess it was Stokes, because on the cars history it was sold just after repairs were made. I talked to Stokes; they said, "it was sold as is" when I mentioned that I asked if it had been in an accident the seller told me "I said 'I did not THINK so'" The vehicle was sold with a completely clean title, but the damage done to the vehicle was substantial; Stokes chose not to include any of the repair history when the vehicle was sold. I was told "you should have done more research before buying the car from us."
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
