TLC Motors

by Leslie on 02/16/2020

I called Saturday morning to make sure the vehicle I was interested in was still available. The man I spoke to said he was with someone but would call me back in 10 minutes. After 45 minutes with no return call, I called back again. I spoke to Christian, who checked to see if the vehicle was available, and said it was. I told him I was driving pretty far (50 miles), that I was pre-qualified for financing, that I wanted to purchase the vehicle, and wanted to be certain the vehicle would be available if I drove that far. He said no problem, come on down. I told him I would be there in an hour and a half. I drove the 50 miles and arrived an hour and a half later, and they were in the process of selling the vehicle. But it’s not even that, Christian could have cared less. No apology, just “I don’t know what to tell you.” I reminded him how far I had driven to get there and that just an hour and a half before he had assured me the vehicle was available. He said “We have a deposit program,” which he at no time did he mention when I had called earlier, or I would have put a deposit down. I asked him why he couldn’t have just held it till Noon when I told him I would be there, he said people say all the time they are coming and don’t. I reminded him that I had told him earlier that I was pre-approved, which should have been an indication I was serious. Again “I don’t know what to tell you.” Christian is very cold and inconsiderate. Will not be back to this awful, unprofessional place.

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