Jim Hudson Toyota

by Michele C on 03/21/2024

I've been going to Jim Hudson Toyota since I moved to the area in 2018. At the end of 2023, I decided to purchase a new car and give my business to the dealership as I had good experience with them for the past five years. Unfortunately, my experience was not only unprofessional and unethical, it may be considered criminal. I was in the market for a Grand Hylander Hybrid. Because of the popularity and the newness of the vehicle, I was told it would be 6-8 weeks before the car would arrive. No problem! I'm patient. 6-8 weeks came and went... after 3 months "my" car finally arrived. I went to the dealership to officially purchase the car. Abraham, my salesman, explained my car was being detailed but we could start the paperwork. I jokingly asked him if he was going to pull a "bait and switch." We both laughed. After signing several documents, they pulled my car to the front for me to see. While it "looked" like my car, I realized it was not the vehicle I ordered. Abraham acted surprised that it wasn't my car and grabbed Kendal, the sales manager. They acted shocked that is wasn't the correct vehicle. Then the two of them proceeded to tell me they had called me the day prior and said I agreed to purchase the "substitute" car -- I never received a call from anyone at Jim Hudson nor would I have agreed to accept the substitute vehicle as it did not have the items they knew I wanted in the Grand Hylander. (Why would they be surprised the "wrong" vehicle arrived, then proceed to tell me they had called the day before to ask if I wanted the substitute?) There is no doubt they would have proceeded with the deal and sold me a car I did not order or want had I not been observant and realized the vehicle was not the Grand Hylander Hybrid I agreed upon and had placed a deposit on. It is with great disappointment to know this dealership is dishonest and unethical. I cannot and will not recommend them to anyone in the market for a car.

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by Susanne on 08/14/2023

It could not have been more seamless and easy process. Christine made the process very pleasant experience. Her attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!

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by William on 08/04/2023

Angel was my salesman and he was straightforward with me from start to finish. I never felt like he was playing games the way some dealers will. Highly recommend.

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by Corey on 07/24/2023

Recently just renewed a lease (and upgraded to a Tundra!). Sales team is always a pleasure to work with.

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by Angie Elder on 07/13/2023

This dealership rolls out the red carpet for its customers. They made buying a car so easy, from the super sweet and informative salesperson, Erica, to the awesome sales manager, Jamie to the finance manager, Tom. Great people to work with, friendly and easy! I LOVE my new RAV4! Thank you!!!

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by Rick on 06/01/2023

Easiest buying experience ever Erica Coleman and the finance lady were excellent

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by Erin M on 05/21/2023

Best car buying experience I’ve ever had. Everyone was extremely helpful and went above and beyond to help us. Len was our sales person and he was great! We never felt pressured in any way. Jamie worked hard to get us the best deal. Brittany (Stephanie, Bethany, Whitney, Betty 😊) was also amazing! We had some a hiccup towards the end and it was after they had already closed. They worked just as hard to help us get through the issue when they could have easily given up and sent us home. I’m very appreciative of the team of people we dealt with that day. I will recommend them to anyone who will listen!

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by Jessica on 03/21/2023

I bought a brand new truck 4 months ago and it has broke down already ! I was told today that it’s the clutch and no it’s not covered by their lifetime power train warranty,, so no I do not recommend this place… I’ve been cheated and left broke !

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by Highlander guy on 03/12/2023

The folks at Hudson are the ultimate professionals in selling the Toyota brand. There was no pressure to purchase or to select a brand. The salesman and manager were excellent at presenting models to use, answering questions, and giving options to help us with a decision to purchase. Also, the finance personnel were knowledgeable and patient. Our experience was excellent. Our only negative regards the technological challenge that extended our stay in order to connect with the Toyota app. As more mature buyers, my wife was a bit overwhelmed with that, and, it seems that this could wait. All in all, our buying experience was above expectation. Thank you.

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by Gerry Carter on 03/12/2023

Very professional sales staff, answered questions but were not pushy. Overall great car buying experience, my wife is very happy with her new Highlander Hybrid.

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by James on 02/02/2023

Matthew Renfro sales associate at Jim Hudson Toyota did an amazing job working with me on our 5th Toyota lease.

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by Joyce on 01/26/2023

I loved the help in selecting my new RAV at JimHudson Toyota. They are the best.

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by Thomas on 01/02/2023

We arrived on New Years Eve, 2022 and wanted to just look. We ended up purchasing a Highlander Hybrid and love it! We worked with Christine Davis and she was very knowledgeable and easy to work with. We also spent time with the Finance lady Brittany and she was great! The person that stood above the call of duty, was Abraham Fambare, he stayed late, on New Years Eve, to make sure that we were set up properly with our new car. He was the last one there and would have stayed with us as long as it took!

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by JKirby on 12/13/2022

Christian was amazing and patient! He made sure everything was right and took the time to show me all of the features of my new 2023 Toyota 4Runner Limited. The best thing, Christian was kind! Brandon and Nick were great at making sure everything was correct and that the paperwork was all in order... Even when it was past their time to go home!! Overall, great experience!

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by John Schmidt on 11/21/2022

I just purchased a new 2022 RAV4 Hybrid from Tom Burley at Jim Hudson Toyota. Brittney Wendell, the Finance Manager, handled the closing documentation and was extremely helpful and professional. The entire experience from start to finish was stellar. I highly recommend Jim Hudson Toyota.

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by Pate C on 11/03/2022

I’ve been a customer here for a while. Always treated with respect and courtesy no matter who I encounter. Several weeks ago an honest accident was caused by service to my vehicle. Immediately I was assured the JHT would get it absolutely right. Through the several week process that was absolutely the case. Fil the store manager, Tom the salesman, Mr Hartgraves the service manager and many other professionals in various departments that I can’t remember names of all pitched in and made the situation more than right! I’m thankful for this dealership and forever a customer. Pate C.

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by disappointed and not happy on 07/24/2021

My first review ever. I looked online for a couple of days and saw several vehicles that had my interest. I saw where many were listed as "in transit" but a very large quantity did not have this designation. I naturally assumed this meant they were onsite. I drove to the dealership (about an hour and a half from my home). i walked inside and was greeted with "how can I help you?" I asked where the new cars were and she said we don't have any. no rav4s, no Tacomas, no Camrys but did have a couple of highlanders and Tundras. I said I would like to see the highlanders. she said they presold most of their cars. when asked about why so many vehicles were listed on their website, I was told Toyota handled that and they rarely had new cars on the lot. I walked on the lot and there was one Camry, one Tacoma and a handful of highlanders. I looked them over but no one ever came so I figured since most of these vehicles "didn't exist" I would leave. I know it is a seller's market but it won't be forever.

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by RJ on 03/17/2021

My wife and I considered buying a new car and had researched what we wanted and how much we wanted to pay for it. That discussion eventually led to discussing buying out our lease car, a 2018 C-HR. We decided to purchase our car and discussed financing with our local bank. Our lease was scheduled to end on 1 April 2021 and I set the last service appointment at Jim Hudson Toyota as that was the closest dealer since our move to South Carolina. On Monday, 1 March 2021, we took our car to the dealer for service. Service was fine and done expediently. During our wait, I received an email from Meg Burks, the VIP XChange Manager about an interest in our car for their used market and the possibility of upgrading to a newer upgraded model. She included a quote (see attached). Although we had discussed buying our leased car, the price Ms. Burks gave us was intriguing and I responded with an email asking for clarification: was it for a retail purchase or lease and how was the monthly payment determined? Two days later, on 3 March, after leaving a voice mail, I received a response from Ms. Burks answering one of our questions thusly, “With the attached upgrade proposal, that is defaulted to be the potential option for buying/financing a newer model.” We were still interested and decided to discuss it further with the dealership and called Ms. Burke to schedule an appointment. She was happy to do so, and scheduled it for Friday, 5 March 2021. Prior to our visit, we researched the difference between the XLE model that we were currently driving and the Limited edition that was mentioned in her quote. We priced it based on the Toyota website and printed out the information. We understood that there would be some discussion on price and were ready for such an event. Upon arrival at the Jim Hudson Toyota dealership, Matthew Renfro, one of the sales associates, met us outside. He asked to help us and we advised that we had an appointment with Meg Burks. He offered to tell her we were here and left to do so. Several minutes later, he arrived with a young lady who identified herself as “Meg Burks” and that as the VIP XChange Manager, she was the bridge between the customers and the sales associates and introduced Matt Renfro to us. She handed us a “thank you” bag and left. My wife and I felt a little put off, as we had not planned to discuss anything with a sales associate, but only had a few questions about the quote from Ms Burks. Since there seemed to be no alternative, we accompanied Matt to his desk. He asked some basic questions, which frankly surprised us since we thought he would have got that information from Ms. Burks. We explained why we were there, showed him the quote, advised him what we were looking for and he said he’d see if a Limited model was available to test drive. As we had driven a C-HR for 3 years, we didn’t imagine that the drive was much different, and were more interested in the “bells and whistles” that were standard on the Limited model. He also asked for my car keys to have our leased car appraised. My wife, Peg, left the desk momentarily and while she was gone, another gentleman came over to the desk and sat down. I think his name was Kendal, but am not sure because he didn’t introduce himself. I did see that it said “Sales Manager” on his nameplate, but that was it. His manner was brisk and less than friendly. He asked some of the same questions Matt had asked and was surprised that I had a quote. He asked to see the quote on my phone. I thought this was unusual, as I assumed this information would have been shared with the people involved in selling us a new car, and said so. He did not respond but spent quite a bit of time looking at my phone. He also asked what the payout on our car was and I showed him that Matt had written it down on the form he himself was using. He seemed to doubt that information so I showed him the payout letter I had received from South East Toyota Finance. When my wife returned, he didn’t introduce himself to her either and left as suddenly as he had appeared. Matt returned with a key for our test drive and we went outside. There were two C-HRs on the ramp, one was an XLE and the other a Limited. I was surprised when Matt beeped the XLE for us when we had been specific about wanting to look at the Limited. I had to ask if there was a key for this to test drive. He went and got it. Matt went through the various differences between the two models and then test-drove the Limited. As we had thought, there wasn't a difference between the handling of the new Limited and our older XLE. Matt then explained some of the dealer-installed options. I checked the window sticker on the dashboard and noticed it contained some dealer-installed extras, and that the price was $28k+. The car was white. Matt knew that we were interested in a car of Magnetic Metallic Grey. Matt took us back to his desk to look at numbers for a new car and left for a moment. The previously-mentioned Sales Manager (Kendal?) joined us with a paper in hand of the numbers for the car we had driven. It included all of the dealer-installed extras listed and a final price of $32k+. This was not close to the price on the window sticker and was not for the car we were interested in. His assumption was that we would take the car we had test-driven despite our having been clear that we wanted the standard Limited edition in Magnetic Metallic Grey, with none of the dealer-installed extras and a couple of other items that we were interested in: the roof bars and the additional charging port in the back seat area. When asked why the price was so much higher than the window sticker, and why we weren’t discussing the vehicle we had wanted, we were told it was too difficult to get the car we wanted. And when asked why the monthly payment for the car we didn’t want was twice the quote we had received, the Sales Manager informed us that that quote was based on our having purchased our lease car. Why this information wasn’t “known” to Ms. Burks seems ridiculous at best and an attempt to bait us into coming in. We were told she didn’t have access to our information. However, apparently she had access to enough information to know what we drove, when the lease ended, and who we were. We told the Sales Manager we weren’t interested in the deal he was offering and would buy our leased car with bank financing. He then said the dealer could match our bank financing for that car and left for a few minutes. He came back with an offer but the buyout price was $1k+ more than Toyota Finance had quoted. He had included such things as “closing fees” and “IMF”, etc. Obviously we turned down his offer since Toyota Finance and our bank together was for a much lower amount. We thanked him and Matt for their time and left. In summary, Matt was very helpful and responsive but had to defer to the Sales Manager who was rather rude and seemed unable or unwilling to give us the car in which we were interested. We are very disappointed in this dealer and, since we are almost life-time owners of Toyota vehicles, disappointed in Toyota.

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by Toyota with Southern Charm on 04/29/2020

My wife and I have been shopping for the “right” Prius for about a year. The day we saw the used certified Prius, four premium, tech package car that fit our specifications we called and spoke with Tom Burley. Tom provide excellent professional insights into the car in addition to a through description. We drove from Chapel Hill, NC to test drive and purchase the car. The Jim Hudson Toyota staff did a great job, from Tom’s salesmanship, to James the finance manager finding the best interest rate for us and recommending the premium warranty coverage to the young lady who ran the grill and provided my wife and I with a satisfying lunch. I would recommend the drive; this dealership provides excellent southern hospitality and professional service. The one hick-up in the entire process, I drove the car away without car mats, now I have to shop for mats.

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by BryanT on 07/10/2019

I have taken my vehicle to Jim Hudson Toyota multiple times for service in the past few years. Almost every time I have done that, I have had to return to the dealership to have some repair finished, because it wasn't done or finished correctly. This is very inconvenient, and it takes up a great deal of my personal time. Most recently, I had to replace a my cooling fan, which broke and punctured my radiator as well. Because one of the radiator hose clamps was not sealed properly by the technician, my vehicle's cooling system was compromised, which in turn caused my engine's head gasket to fail due to the engine running hot. Upon returning to the dealership, to have them fix the issue that they caused, which helped to escalate the head gasket failure, I was told that I would have to pay for their incompetence. The dealership has continued to insist that there was once a recall on the head gasket for my vehicle, and they insist that I pay for their mistake from the original repair. While I understand that some parts of a vehicle can be on recall due to a risk of potential failure, that does not always happen with every recalled part. Furthermore, I do not believe that I should have to pay for something that broke on my vehicle as a direct result of their incompetence, especially when there was nothing wrong with my engine when I took it to them in the first place. In addition to this, I was also told that I would be issued a rental car/truck to drive back and forth to work while my vehicle was being repaired, however this has never happened, and they have had my truck for about two months. Furthermore, I would also like to add that the managers of this dealership are very difficult to get in touch with if you have any issues that need to be addressed with them in particularly. And they also consistently fail to follow up with you if they say they will do so at any given time. In conclusion, I do not recommend using the service department at Jim Hudson Toyota, because the repairs may not get done accurately, and you will find that you have to keep returning for issues that were caused by them. They will also try to have you pay for repairs to your vehicle that should be covered by them. As a result of what is going on with my particular vehicle, I am beginning to seek legal counsel to potentially resolve the issue that I have with the dealership, and if I am unable to do so, I will most certainly never do business with JHT ever again!

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by Fatcyat on 08/15/2018

They did everything promised. Experience it once and you will never forget it and I have and will always do business with them.

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