Hendrick Lexus Charleston
Customer Reviews of Hendrick Lexus Charleston
Quick and efficient
byon 12/27/2023
Alberta and I (Al), had done some research on various Lexus dealers, between the Myrtle Beach and Charleston area. We came to Hendrix Lexus and WAS NOT DISAPPOINTED! From the very first moment we stepped into the showroom...we were greeted by joyful smiles, did we want something to snack on and of course..meeting Grayson was the charm! Grayson explained everything about the dealership, showed us a variety of cars, dating back to 2017 to now. We'd selected a vehicle, took a test ride and THE REST IS HISTORY!!! We now own a Lexus RX350!! Thank you Kaitlyn for the assistance
Best Service Experience
byon 05/03/2024
From the service representatives, to the Techs, Hendrix Lexus is the best. Professional, timely work, loaner vehicle provided so no lost time or inconvenience. Service and repair work is excellent. Classy facilities. I am a lifetime customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 04/15/2024
Service on my car is always great but I’m having problems with my car recognizing me as the primary driver and not changing seat and mirror positions between driver one and two. A special technician was assigned to me to make those changes. It took he and another to do what they thought would fix it but I’m still having the same problem. My husband and I are getting very frustrated that every time we get in the car after the other has driven it, we have to change everything from the seat position to steering wheel to fit our needs. The service itself was great but
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
J H
byon 04/10/2024
Bill was as quoted, everyone is very professional, especially Kathy Harmon and Eric, Shop Foreman.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AWESOME DEALERSHIP
byon 04/09/2024
I had a screw in my tire. Bill ferguson took care of it very quickly! Thank you Bill!!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome staff!
byon 03/29/2024
Kathy was great. She went out of the way to adhere the client needs.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Customer
byon 03/28/2024
You can always tell how good a dealership is by experiencing their service department. Lexus of Charleston's service department is the best ever! You can always expect excellent care and attention to details. My service rep Kathy H, Matt and Clark go above and beyond. gob
Quick and efficient
byon 12/27/2023
Alberta and I (Al), had done some research on various Lexus dealers, between the Myrtle Beach and Charleston area. We came to Hendrix Lexus and WAS NOT DISAPPOINTED! From the very first moment we stepped into the showroom...we were greeted by joyful smiles, did we want something to snack on and of course..meeting Grayson was the charm! Grayson explained everything about the dealership, showed us a variety of cars, dating back to 2017 to now. We'd selected a vehicle, took a test ride and THE REST IS HISTORY!!! We now own a Lexus RX350!! Thank you Kaitlyn for the assistance
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2 Comments
Fun stuff purchasing a new car?
byon 12/27/2023
Grayson was the salesperson and Kaitlyn conducted the survey. It was a great experience overall. Everyone was very friendly and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Kennedy Rogers is amazing service representative
byon 11/29/2023
I had a marvelous experience with Kennedy Rogers in service. She is incredibly friendly, knowledgeable and communicative. I will definitely request her for my service needs.
Hendrick Lexus Charleston
byon 07/25/2023
Working with Bill Ferguson and the Hendrick Lexus Charleston team sets the bar high for all automotive dealership/service department experiences. They are first class in every interaction and represent the best-of-the-best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Buying out lease
byon 07/24/2023
They were very professional and did not charge extras fees.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service Advisor
byon 07/21/2023
We have had Bill Ferguson as our service advisor for several years. He and his team always go above and beyond with their service and taking the time to explain their work. The video they send explaining their work is very beneficial.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Seth and Betty Nelson
byon 07/18/2023
As always, Kathy Harmon took good care of us. She is an outstanding employee and you should be proud to have her on your team
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The Best in Charledton
byon 07/08/2023
Cole Rymer is so attentive and always makes you feel like you are his only customer no matter how busy he is!! This service department I have been coming to since 2003, and it is the best. I own a Lexus because of the service department!!🥳 Thank you Cole, for your care with mine and my granddaughters vehicles! You are a great representative of the Lexus brand.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent as always!
byon 07/07/2023
I took the car in for routine service, and, as is always the case, everything went well.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy Purchase
byon 06/28/2023
We are 3 1/2 hours from the dealership so most of the deal was done before we arrived. Our Salesman Tom was super about answering questions and getting additional info and pics when requested. Nick in finance made the closing easy and quick. Great car and great service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 06/27/2023
Excellent service from everyone. Most especially from Kathy Harmon ( Service department manager ). She was very efficient, kind, courteous , friendly, helpful , and knowledgeable about her job. Also Kennedy , she works on helping customers to know more about how to use the different gadgets inside the car like navigation, use the phone etc. She was also courteous , nice , helpful , kind, friendly & knowledgeable .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
William Emery
byon 06/27/2023
Kathy Harmon always does a great job, the work is completed on time and she will do a little extra if it is possible -in this case a little fender adjustment
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5000 mile service
byon 06/24/2023
I cannot express the level of service my husband and I have received from everyone we have worked with, from initial sale to first service. Everyone consistently goes above and beyond! We are customers for life!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Purchase experience at Hendrick Automotive
byon 06/23/2023
Dealing with the Service Department to get an extended warranty for my 2017 Lexus RX. All the individuals involved with my needs were extremely helpful and thorough in meeting my needs. They performed 34 Point Inspection of the vehicle before issuing the requested warranty service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always Great Service
byon 06/20/2023
As usual, my service experience was terrific. It was all explained to me up front and the service was performed as expected. The waiting area is very nice and the wait was not long. The cost for the value received is excellent. I just wish that Hendricks had a facility in Mount Pleasant! I also really like the service video.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2 Comments