Tarbox Toyota
Customer Reviews of Tarbox Toyota
The BEST
byon 12/09/2022
I contacted over 80 dealers all over the US looking for a 6MT Supra. Nucar was the only dealer I found with no insane markup that actually had a car available. Even with 3K shipping to get the car to Colorado - I got a GREAT deal. Plus they were awesome to work with. I can't say enough good things about this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The BEST
byon 12/09/2022
I contacted over 80 dealers all over the US looking for a 6MT Supra. Nucar was the only dealer I found with no insane markup that actually had a car available. Even with 3K shipping to get the car to Colorado - I got a GREAT deal. Plus they were awesome to work with. I can't say enough good things about this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Can't drive
byon 09/05/2022
On 7/30 I went to Tarbox Toyota in North Kingston, RI. I test drove a Toyota Tacoma. It was roomy and easy to get in and out of which is important to me as I am disabled. I returned on 8/2 to purchase the truck. I explained that I was becoming a New Hampshire resident and asked if it would be a problem to register the truck in NH. I was assured by the salesman and the manager that it would not be a problem. I received my 20 day temp plate and left. After a couple of weeks I called no registration or plates. After 20 days there is still no registration or plates. I asked for another 20 day temp plate and was told there was nothing they could do. It is now 9/5 and still no plates or registration and they have no idea when they will have them. So I am making a truck payment and paying insurance on a truck I cannot legally drive. Does anyone know what my options are? Carl Monteiro
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Streamlined system
byon 06/27/2022
They have a nice assembly line setup when you drive in through the automatic overhead doors. You check in and the waiting area is right there, very comfortable. You deal with only one person, the person who checked you in. Bit of a wait but it's a streamlined system.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Best Car Buying Experience
byon 05/25/2022
The sales and financing team at Nucar Tarbox made this one of my best new car purchase experiences (of over 20 new cars bought). Jess, Kyle and Carla made it easy from reserving perfect vehicle to trade-in, sale, financing and registration. Spent less than 90 minutes total at dealership and got great service, quick and professional delivery. Great Team has earned my trust!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience!
byon 05/18/2022
Salesman Ed Warren was great! Very knowledgeable, patient and helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dissapointed
byon 04/21/2022
Not the high quality service it used to be. Your told something on the phone "you can bring your truck down now, no appointment necessary" and you bring your truck down for service and your told you need an appointment or leave it overnight. There is no concern or importance that it took you 30 minutes to drive to the dealership. I've been bringing my cars here for years, but yesterday evening was very disappointing!
- Recommend this dealer? No
Raving about the RAV4
byon 04/10/2022
Anthony at Tarbox Toyota is a great salesman. He took the time to explain all the features on my new car and made my new car buying experience enjoyable. I would recommend him to all my friends and family. Overall, everyone at the dealership were very helpful and friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New car purchase
byon 04/09/2022
Just purchased a 2022 Toyota Tacoma from Tarbox Toyota. From beginning to end they were nothing but consummate professionals. No cheap sales pitch, no pressure, no surprises come finance time with dealer expense add-ons, and down to earth. Drove an hour out of state and would do it again!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Always enjoyable to work with the service team
byon 03/03/2022
Seamless process, dropped the car off, was able to follow the staus on my cell, was called when it was ready, was called after I picked it up to see if I had any questions or concerns, had neither.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New 2022 car
byon 03/02/2022
I recently leased my 2022 Toyota Highlander from Nucar Tarbox in North Kingstown. The sales associate was the friendliest, patient, and most knowledgeable salesperson I’ve ever worked with. Their Business Office associate was also a pleasant individual who processed the final paperwork expeditiously. I had previously used their just their Service Center for my Rav4, which was also a very positive experience. I will definitely be a happy returning customer for my next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
A pleasant car-buying experience? Yes!
byon 02/10/2022
No pressure. Salesmen were pleasant and willing to consider counter-offers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Honest Dealership
byon 01/18/2022
Always receive excellent customer service and service on my vehicles. I have complete confidence in the service and sales departments.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Stay Away!!
byon 12/04/2021
Wish there was a 0 star rating! STAY AWAY!!! I bought a 2022 Toyota Highlander over two weeks ago and STILL do not have my car (and it was on the lot). There is SO much to say about this experience starting with our sales person. I needed to register my car in Massachusetts and wasn’t told until AFTER the paperwork was signed that I wouldn’t have the car for about a week. I was annoyed about this because this should have been told to me beforehand, but I guess they don’t care about customers, they just want the sale. I needed the car ASAP because we only have one vehicle right now but they said that they would send the registration out the next day and not to worry because they needed to get the cars off the lot before they can get new inventory, so it would be quick. I waited a week and didn’t hear anything, so I called them to find out what the status was. I was told that the registration was still not back. I expressed my frustration because I was told it would only take a week and I really needed the car. They said that they would follow up with the DMV on Monday and call to let me know what was going on. When Monday came I received a phone call that I missed and when I tried to call back I had to leave a voicemail and I didn’t hear back from someone until Wednesday. I was told again on Wednesday that the registration was still not back and that the DMV said it should be in by Thursday or Friday the latest, but they would give me a call on Thursday to keep me informed on what was going on. Well Thursday rolled around and no phone call. I waited on Friday to see if they would call and sure enough they didn’t. We called and had to leave a message for someone to call us back. At 5:00 pm I finally heard from the financing department telling me that the registration was still not back and I would have to wait until Monday for them to call the DMV. My guess is they never sent the registration out the next day after I purchased the vehicle because this should NOT take this long. I have spoken to a few people who have bought cars in RI and had to register in MA and it didn’t take this long. At this point I informed them that I no longer want to buy the vehicle. I was told that they were going to have me speak with the sales manager and I was put on hold. He came back on the phone to tell me that the sales manager was with another customer but he was going to have him call me. It’s currently 1:30 pm on Saturday and I have yet to hear from anyone. I find customer service to be a pretty important part of a company and this company’s customer service is AWFUL. I would STRONGLY urge you to stay away from this dealership. I will be filing a complaint on the BBB, as well as seeking legal counsel about my options. I have no desire to work with these people or give them my business.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Good deal for the times we're living in
byon 11/01/2021
The deal was pretty smooth, Anthony T was very professional and attentive
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Surprise (usually no issues)
byon 09/14/2021
Oil change sticker was half on and wrinkled and incomplete
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Worth the trip
byon 09/13/2021
Purchased a new Tundra, worked with Rick Lewis. It was a long distance purchase as there were only 2 dealers in New England with the color & features I wanted. Made the decision early in the process to work with Rick. He was extremely knowledgeable, competent, professional, and just plain easy to work with. No high pressure BS, just a fair price for the truck & trade, and a quick & easy transaction which was important to me as I travelled 300 miles & only had 1 day to devote to the deal. Ask for Rick, you won't be disappointed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service
byon 07/30/2021
Melvin and Mike helped me get the Toyota Rav4 Prime that I have been researching for months, in the color I wanted. Also, thanks to Carla for motivating me to find time to get out to the dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Saved the deal
byon 07/10/2021
As a customer of Tarbox since the dealership was in Quonset, I was due to trade in my lease. Knowing the shortage of cars we had to put a deposit down to get the next Rav4 Hybrid when it arrived. I cannot say enough amazing things about our salesman, Michael Benjamin. He saved a deal that another salesman had completely dropped the ball on. He was great to work with and very knowledgeable. I also appreciated Michael in finance. Maybe it was the double dose of awesome Michaels but they’ve kept me loyal to Tarbox!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service = Happy Customer
byon 07/10/2021
Tarbox Toyota continues to deliver superior quality service. Their service personnel possess all the qualities that keep the customer and the auto happy. They have kept my current Sienna van and many other vehicles I have owned running like new for thousands upon thousands of miles. The facility is spotless and comfortable. I will continue to have my auto serviced there. What I like the most about the service at Tarbox Toyota is, when I leave there, I am confident my van has been serviced or repaired properly, it runs great and I feel like I have gotten good value for my money!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience !
byon 07/02/2021
Lee in finance and sales rep Joe are the best! Made the whole process easy and quick! Can’t thank them enough! From service to sales Tarbox Toyota is the best ! Highly recommend !
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Above and beyond every time
byon 06/11/2021
Exceeded expectations for what turned out to be a longer and more expensive repair than anticipated. Comfortable waiting area, shuttle home when car needed to be kept overnight unexpectedly, good communication as to what was going on. Finally, when I left to go outside and get my car to go home - they had run it through a carwash! Icky pollen all gone! Have always been very happy with Tarbox Toyota.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
