Grieco Honda
Customer Reviews of Grieco Honda
Grieco Beware
byon 09/20/2020
I have purchased many cars over the years AND this experience was the WORST - I will be speaking with HONDA DIRECTLY because they don’t deserve to have the Honda banner. Where does one start : First : I knew exactly what I wanted, right down to the trim level and I had already shopped another local Honda dealer. Once the salesperson knew I had shopped HE REFUSED TO OFFER THEIR PRICING, instead he asked for the the other dealers pricing, such a low way of doing business, I say do your own work, not try to get the other dealers numbers, then I’ll compare and decide. Grieco didn’t want that, instead they wanted numbers, I finally gave in because I didn’t want to spend all day. Should’ve left their once I knew they were lazy and just wanted to feed off someone else’s hard work, I didn’t though. Next they didn’t want to honor their own trade in offer that was on their OWN WEBSITE - instead the manager said that ended on the 9/7, I was like well here it is on your website. So after crying they gave the trade number that was in their own ad. What happened now is FRAUD - They pulled my CREDIT WITH only a signature, dob and date, I NEVER FILLED OUT A CREDIT APPLICATION, WORSE YET, They now had my credit score and info AND NEVER HAD ME SIGN A PRIVACY NOTICE IN REGARDS TO MY INFORMATION. I mention the above because now they know my score is 787 and they bring out payment numbers, keep in mind they have my credit score so I’m qualified for top tier credit which is 1.9% and I was going to be financing 34,800 roughly. HERE’S ANOTHER FRAUDULENT ACT TO BEWARE OF - They have the salesperson bring me the payment of $700 a month for 60 months which. He says does that work for you - NO ! When one is borrowing the above amount at 1.9% the payment is around $610 monthly. ( every thousand borrowed at 1.9% equals roughly $17 a month for 60 months.)This dealership tried to slip one by BUT THEY DID IT TO THE WRONG PERSON. SOOOOO DISHONEST . I Walked out. Grieco embodies DISHONESTY!!!!! Tried to give a 8% interest rate with out showing the rate and just showing a payment to see if I would agree. THIS IS A SALES TACTIC that YOU AS A BUYER NEED TO BE AWARE OF!!! Friends - NEVER TELL CAR SALES WHAT YOU WANT FOR A PAYMENT - THIS IS A TRAP. You will get that payment or higher EVEN IF YOU QUALIFY FOR BETTER. STAY AWAY FROM GRIECO!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Unmotivated Sales Staff
byon 08/24/2018
The internet group called me often to come in. The first salesman had a migraine when we started. After 10 or 15 minutes, a different salesman showed up. He told me that Honda does not make manual transmissions any longer and that manual transmissions get worse gas mileage. I shook his hand and walked out.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Terrible follow through
byon 07/12/2018
Once they sell you a car you are doomed if you have a problem or a question as no one will call you back because no one cares. The place is an organizational mess starting at the top with the general manager all the way through all the sales associates and the front reception people. Be smart and go to another dealership where you will get just as good a price but be treated like a customer who they respect and want to have a good experience
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Deceptive Practices
byon 06/04/2018
Dealership tried to charge me $400 addional ro register out of state. Stated they would not make any additional fees from this. They also tried to tell me, could only receive the on line price if I agreed to their financing terms. Which were increased over bank rate.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
very dissatisfied customer
byon 11/23/2017
It started very nicely, the sales agent was very accommodating and respectful. After we bought the car, problems arose. Registration problem, lease hold from the previous bank, etc. No update from the dealership, no return calls when voicemail left. The only time we got an update was when we go to the dealership. A lot of excuses. Promises broken. The temporary plate is now 3 weeks expired and still no light that we can see. Would like to return the vehicle if I can in a heartbeat.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Terrible Customer Service
byon 10/10/2017
We have had nothing but problems working with this car dealership the second time around. The first time leasing a car from Metro Honda was nothing but a pleasure for my husband and I. When our lease ran out and it was time to either purchase the current car or lease a new car, all of the trouble began. We were stuck at the dealership for more than 8 hours while the salesmen attempted to negotiate a deal that was outrageous. Several times, we requested our keys in order to leave and they refused. We were finally able to come to an agreement and went on our only to find out there was an issue in registering the new car. We have been dealing with this since February and have had little to no communication with the salesmen or manager when requested. The only person that attempted to help was a woman in the service department named Kim. My husband and I traveled to the dealership on several different occasions to get this resolved and were told a multitude of reasons why they could not help us. I requested to speak with a manager and have not had my phone calls answered or voicemail messages returned. If you are trying to contact Grieco Honda by phone they will not answer or return your call however, if you walk into the dealership 40 salesmen great you. My issue is still not resolved and I doubt we will get the service we deserve. I am disgusted with the entire experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
TERRIBLE INTERNET CUSTOMER SERVICE
byon 09/16/2016
No stars would be my rating - I emailed the Internet Manager, for a written quote on a pre-owned car on their lot. I asked for an out-the-door-quote. A person named Lainie emailed me back with a very cheery note - with ALL kinds of info - but nothing I requested - just a bunch of stuff about coming into drive the car, sales and service, and and vague mentions of numbers ( because I also asked the quote to have the documentation and destination fees, itemized). Awful. I responded exactly as advised - " I have already driven the make and model you have, - I don't have time to stop in right now, but would appreciate a Carfax on the vehicle and a walk- out-the-door price" - they never responded back! And Im a serious ready to buy person! The other dealer sent me the info within an hour,and respected my wish to communicate by email - Grieco is just a hi-pressure place who cares nothing about good paying customers and serious car-buying leads.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Edmund, please take a look to them before u recommend them.
byon 08/15/2015
As anyone else can see here, Edmund, its ok to post them here. So come to Edmund to look for the Honda Pilot Elite. Metro Honda saying the have it in Stuck. right! well here is just couple email I had with Sarah, and some from Lisa, and phone called after phone called. I got there, and they never had it, so they made me drive over 4 hours to tell me they will make it up to me, giving me the first one they get if i put a deposit. How dishonest the dealer is, how low they go to get people there, why made me drive when I ask even over the phone I do NOT want to drive there, if they do not have it.. Edmund take them down, please. Sarah, Will do that. I hope the Honda elite no sale from the time I get there If it does please call me to cancel and I don't drive all the way and be disappointed. Also I may be there early then 1. Leaving Hartford,CT maybe before 11 AM. Thanks so much! Blas Sent from my iPhone On Aug 13, 2015, at 2:55 PM, Sarah Campbell [Email address removed] wrote: Hi Blas, This is Sarah from Metro Honda, thank you for scheduling an appointment with us! We look forward to assisting you Friday around 1pm! When you arrive at the HONDA dealership please ask for the Sales Manager Jeff. If anything changes and you need to reschedule, please let me know. We do have our Chrysler/Jeep/Dodge and Fiat store down the street Please make sure to go to the BLUE HONDA building which is on the same lot as our Kia dealership. Thanks again! Sarah Campbell Internet Sales Metro Honda 1880 Hartford Avenue Johnston, RI 02919 [Phone number removed]
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worst Honda Dealer
byon 09/21/2014
This dealer is appalling. I had a higher value trade-in and was looking to get into a Honda that was less expensive to operate so I could save some money. Did my homework and knew what the new car and my trade-in were worth. Salesman (Alfred F.) and mainly the sales manager (Richard C.) manipulated me into thinking my trade-in was worth less than it actually was by saying it would be sold off at auction to a dealer who could sell it and they could only offer me what the other dealers would purchase the car for. 'We don't get those kinds of customers here. The ones who are looking for a car like yours.' I was saving myself money either way by trading in the car so I took their word for it and agreed to the transaction. Their pitch turned out to be an utter lie. A week or so later, there's my trade-in for sale on their website at a huge markup. The sales manager is a lying, swindling, and manipulative [non-permissible content removed] who clearly gets a sick satisfaction out of ripping off young, hardworking people, like myself, trying to better their financial situation. I doubt this is the first time and will not be the last time they will do this to someone. This place should be avoided at all costs! Go somewhere else if you want a Honda!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Worst Experience
byon 07/28/2014
Had a worst experience with this Dealer. They pull you into their showroom by quoting attractive prices, but nothing is real. Sales people are not friendly and they try to push you to the vehicle which was not sold for long time. Beware of this place and try to avoid, if at all possible.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Lied about inventory availbility
byon 07/19/2014
I sent a query about a car I had been watching on the website as it was no longer available on dealer site. Alexis called me, I asked her about the car specifically Year, Make Model, Trim and Cylinders and she said she had it, I quoted the stock # and she said she had it on the lot - I asked her why it not not listed on the website as it had been there up to 48 hours prior and she told me about computer issues. She for sure did not sound credible so I persisted with my line of questioning and I asked her to tell me about the mileage on the car - she said "It has low 20" - I had her in a lie as the mileage in fact was mid 15K's. If I had not persisted with the Alexis I would have wasted over 2 hours of my time driving to this dealership and back - do not try to bait me with a lie, you lost me as a customer. This is not what I need or want. You need to treat me with respect to get over $20K from me - I will not give you my business. No integrity - Goodbye Metro!!
sales pressure
byon 05/14/2014
The pressure from the sales manager to make a decision to buy on the spot was relentless so I walked out. It made me appreciate the experience I had at Tasca even more so I decided to cancel my test drive at Herb Chambers Honda so I stuck with Ford.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Worst Customer Service Ever
byon 05/13/2014
Unless you are okay with running behind people to get things don like title, registration etc this is the last place I would suggest you go. If you have checked online and decided on something before you go the dealer the first thing they tell you is that the actual price is 2500$ more than that is shown on the website. And that the price listed on the website is a way of bringing more people to come to the dealership. Once you have committed to buying a car with them and processing is done. There ends all customer service. You call and call and call and never reach anyone. There is zero escalation procedure as the sales manager and the registration desk keep referring you back to the sales person who is very adept in ignoring calls. All this doesnt stop them from calling and asking for feedback after the visit. The results of which I dont know what they use for. Even though I am fine with the car I brought, the experience has been worst ever. I am still waiting for the registration of my car to be completed (2 weeks and counting). I am at a standstill as there is no one I can call to or will answer the status. I am not someone who writes reviews very often. At the time I checked reviews, they had mostly good reviews which was one reason that compelled me to check them out in the first place.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Very Pleased with Sales Experience at Metro Honda
byon 01/05/2014
I had a very positive experience at Metro Honda, getting a very reasonable price and having pleasant, professional interactions with the sales staff regarding my purchase of a Honda Accord Hybrid in late December 2013. Initially I did some homework on Truecar, finding out how much the Accord Hybrid cost the dealership, and what a good price would be, factoring in their destination charges. I made an offer with the Internet Sales person Brittany, who was very responsive and followed up several times to try to win over my business. She consulted with the sales manager, and we agreed upon a very decent price, which I think was helped by the fact that I had previously purchased two cars at a different Honda dealer which I told them, and that I had test driven an Accord Hybrid at that other dealership this time around. Also, I was helped by my having done the research at Truecar about pricing, and that it was the end of the year, and they wanted to sell the car on the lot. I agreed to finance the car initially (but plan on paying off the car within 3 months. Agreeing to the fiinancing helped the dealership to get end of the year rebates which helped with the pricing of the car. Jeff, the salesman at Metro was pleasant during the test drive, price discussion, and the signing of the papers. He also took time when I picked up the car to set up the blue tooth with the car with my smartphone and show me other helpful features. I also liked it very much that he did not try to sell me lots of extra packages and extra features. Though buying a car can be stressful, I found my experience at Metro Honda to be a positive one. Brittany and Jeff, and the pleasant business manager Juan C., all were personable and pleasant, and based on my recent experience purchasing a car there, I'd recommend other folks check out Metro Honda if you are interested in buying a Honda.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
No complaints here!..
byon 11/20/2013
I had a great expeirence at Metro honda today and I LOVE my new pilot! I was greated by a knowlegable, and professional salesmen who did not pressure me at all. It was a very refreshing change! Rui was great I wasn't looking to buy today but he changed my mind. They had the truck I wanted and gave me the deal I needed. Anthony the finance manager was very professional and nice as well. He was quite patient considering that I had a million and a questions! I would recommend Metro honda and strongly recommend you ask for Rui M.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible purchase experience
byon 10/30/2013
I was in the market for a Honda Pilot and I was paying cash. I did my research and called every dealership within 50 miles of my home. On the phone, Metro agreed to a purchase price but when I arrived, they tried to wheel an deal and attempted, extensively, to sell me a bill a goods. In the end, I got the vehicle for what I agreed to over the phone, but spent way too much time and hemming and hawing to obtain it. They are [non-permissible content removed], plain and simple. Service is seriously overpriced. I personally would rather pay more and go elsewhere. Too much hassle dealing with these less than honorable folks.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Don't waste your time...
byon 08/22/2013
I went there to look at a 2012 SUV. They wanted more for the 2012 than they did for a similar (Same Make and model) 2013. I couldn't get the salesman to move a penny from the online price. He actually tried to charge me more than the online price. The owner says "He'll save you Thousands" DON'T YOU BELIEVE IT!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Stephen G.
byon 03/25/2013
Excellent sales experience dealing with Stephen G. Straightforward. No surprises. A smooth car buying experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
salesman
byon 03/15/2013
i would like to extend a special thanks to metro honda and especially to my salesman steve g. steve treated me like we were best friends. it was a very tough decision buying a vehicle and steve added no pressure whatsoever. the whole experience was very good
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Extremely Great Service
byon 03/05/2013
I just recently graduaded College and am currently working full time while attending Grad School. I was not in need of a new car but was interested and was seeking advice to glance at opportunities. Metro Honda in Johnston had great customer service and really helped me enjoy my experience and ultimately feel like i scored with an amazing deal. They were extremely knowledgable, with quality answers to every question i had and they were very reasonable with me. If i felt forced into something, i would have left instantly but they made me comfortable and helped me make a great decision. Every person i dealt with (Ben N., Matt So., Rob G., Ricardo C.) was very professional and were the reason why I made my decision. Ben thouoroughly explained all the features of the car and helped me tremendously. The car itself, 2013 Honda Accord Sport, fits everything i wanted in a car and the gas mileage is more than great. I highly recommend this dealership to anyone looking for honest, reasonable, educated and high quality advice when looking at buying/leasing a new/used car. Overall, it was a great experience, I'm very satisfied and plan on staying loyal to this dealership, as i'm sure you would too if you give it a try.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great job
byon 06/12/2012
bought a used honda for 1500 less than KBB certified and got 1.9 % financing
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments