Stateline Nissan
Customer Reviews of Stateline Nissan
Worst experience!
byon 12/15/2021
Worst experience ever in purchasing a vehicle! I should of walked out from the start. I found the vehicle on Carfax it was advertised for $22,783. When I met with the salesman Guy Van Story he asked me if I saw the disclaimer, naturally I didn't. Then told me that the vehicle cost $1,495 more seeing that it is certified. Plus if I didn't finance it, it was an addition of $999. I have gone back now and reviewed the declaimer on Carfax and it does not mention any of these items: Dealer Disclaimer (on Carfax): Stateline Nissan 845 Taunton Ave Price includes all costs except for licensing costs, registration fees and taxes. Please contact the dealer to confirm price and vehicle availability. Current mileage may vary due to test drives and vehicle relocation. Dealer disclaimer (On dealers web site): Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license. Not responsible for typographical errors. Picture may not represent actual vehicle. See dealer for in-stock inventory and actual selling price. New vehicle prices reflect all factory incentives. $400 documentation fee to be added to new and used vehicles' purchase price. Certification optional and fees may apply for pre-owned vehicles. Final vehicle price is determined at final sale. All vehicles require financing with dealer to receive online pricing. Dealer not responsible for any typographical errors. Please note there was no option to get it certified or not. I sent the salesman Guy an email stating I could come in after 3PM to finalize the paperwork if that works for him. He said I was all set after 3PM and unfortunately he would not be there, but to ask for his Lead Manager Kyle. I did as directed and then the nightmare got worst. I was seated in a chair in front of an empty desk. A salesman did come over to get some little information from me and go over the pricing. Which I was confused with the pricing for when I originally planned on purchasing it was going to pay cash for it. But when Guy showed me the price he told me that the taxes etc. were in it. He was talking about the monthly payment and I was thinking the total cost. Again I should of taking my deposit back and left, shame on me for not leaving. Sitting in this chair for 1 hour, 2 hour then 2.5 hours. Without any manager coming over and giving me any updates on when I would be taking care of. When Curtis the finance/business manager did come to me, I told him that it has been 2.5 hours and that I had it. He said he would get it done quickly, yah right half an hour later. I don't know why I ever proceeded with this sale, hopefully it doesn't get worst with the vehicle. I can guarantee you I will never go back to Stateline Nissan or any of there affiliate companies.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Stateline Nissan Is The Best!!!
byon 10/20/2021
I want to thank Staline,Kenny,Curtis n everyone at Stateline Nissan for making my car purchase a simple,smooth n excellent experience....Everything was top notch...,I'll definitely be returning for an upgrade in the future....,If you're looking for a great vehicle please stop by Stateline Nissan they are Awesome!!! 👍🙂
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience with Andrew C (sales guy) at Stateline Nissan..
byon 07/30/2021
This dealership went above and beyond to make it happened for my family to have a vehicle. Greatly appreciated Andrew C.👍🏾
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fantastic place
byon 01/03/2021
Bobby was a great help in finalizing the purchase on my 2015 jetta, couldn't have done it without him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
really bad customer service
byon 05/07/2020
made an appointment to see a particular car and after waiting an hour for some help, they tell me that car is sold. Someone bought it right before I got there!!! REALLY????Then I took another for a test drive. I liked it, but it was more expensive. Lets crunch some numbers they say!They then tell you its 1500 more than the sticker!! WHAT!You also have to finance with them. After being there for three hours I walked out!!! BTW the car that was supposedly sold is still on the website and they are charging more money for it!!!!! NEVER SHOP HERE!!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Wasted our time!
byon 02/24/2020
I called before we went there to check if a used car they were advertising online was still available. I was told it was. I told them we would be there in an hour as we were lived an hour away. When we got there we were told that it was just sold. So could a vehicle sell within an hour? Possibly, if someone had looked at it earlier. But in my experience in car buying it takes at least an hour to do all the paperwork. This has happened to us before that the dealership says that a car is still available and you get there and it is gone. I wish this dealership had the courtesy to tell us that someone else was interested or they could have called us to say that it was just sold as they had our phone number and knew we were coming from an hour away. They wasted 2 hours of our time. I would not purchase from this dealership!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Purchase of Used Car
byon 08/04/2019
I worked with Elvis Reyes at Stateline Nissan to purchase a used Nissan Rogue. Elvis was respectful, thorough, and accommodating as we worked to find the right Rogue at the right price. He personally drove to another location to pick up a car I had looked at the day before to bring back to the dealership in East Providence to have ready for me the following day. I appreciated that the team at Stateline respected me, my daughter, and our needs, rather than follow the standard "car dealership sales process" that so many other dealerships employ. It was a pleasure doing business with Elvis and Stateline.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Elvis Reyes Salesmanship
byon 07/30/2019
I am very happy about my Nissan truck. Just drove it home, perfect. It is every Elvis said it was going to be and more. I hope to do business with Elvis and Nissan in the future.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bobby Celise did a great job!
byon 07/28/2019
Bobby Celise was terrific to work with - he made us feel comfortable with the process and was not pushy. This is the second Nissan we have purchased from Stateline, and we will definitely work with you again! Joanne Lynch
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Discriminated against as a woman
byon 07/12/2019
I would never step foot in there again. Tony, their sales manager was rude, demeaning and clearly has no desire to want to sell cars to a woman. I was disrespected, discriminated against and treated as though I was an idiot in wanting to purchase a car over leasing one. He didn’t listen to a word I had to say about what I was looking for. The sales guy was great, but Tony lost the deal. Two things to note: the car in the show room was dead and could not be “fully” shown because of it. For the two cars I specifically said I was interested in, I was not able to see because they weren’t on their lot. When I asked for them to go get the cars so I could see them and make a decision, I was told that it was going to take some time as it wasn’t convenient but supposedly was only 2 miles away. I walked in there ready to purchase with title of my current trade and cash in my purse but walked out the door empty-handed because of how I was treated. Nissan is currently offering 3000 cash back to every customer who walks in the door. I was told I didn’t qualify for any of their rebates without having them ask me if I was military, recent college grad or anything. I really don’t think they had any desire to sell a car to a woman and I feel as though I was discriminated against because I was a single woman who walked in the door.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Easy Pezzy
byon 06/05/2019
Bobby Calise made shopping easy found us the right car at the right price for US
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Experience By Far!
byon 04/22/2019
I was looking to lease a Nissan Kicks and they were the only one out of 3 dealerships in my area who were willing to work with me to get my payment where I needed it to be. Elvis Reyes is a credit to this dealership as a salesman. He is incredibly patient and knowledgable, and very personable and low key, no pressure, which I greatly appreciate! Dealing with sales manager Wayne Walker also was a pleasant experience. A surprising change of pace from other dealerships in this state! Wayne is very laid back and treats you like friend, not someone to talk down to. They are very transparent and don't try to double talk you, which you can always catch them in at some point. Overall, I extremely pleased with my experience here, and have already told many people about it. I would recommend Stateline Nissan in a heartbeat, and look forward to doing business with them in the future!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bobby was great
byon 02/24/2019
Bobby Calise was very helpful he explained and answered all my question. he did not rush me and was willing to go the extra mile to make sure I was happy with my decision.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Poor Sales Experience
byon 09/27/2018
Poor communication between Ryan and his Manager. Have no received any phone about the car I put a deposit down on. When I tried to call Ryan he would never answer call always went to voicemail. I put the deposit down on Sunday it is now Thursday and I have not heard anything from Ryan. The manager informed me that the car should be there by Wednesday and it has not arrived yet.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Seamless Transaction, Amazing Service
byon 02/01/2018
If you are looking for a seamless stress free car purchase with straight forward honest offers you should look no further than Stateline Nissan. John Vieira my salesman was truly looking out for my best interest and was very knowledgeable in all aspects of our transaction. All of the quotes they gave me and the offer that I agreed to was the same from start to finish. The whole experience was great and I would recommend anyone looking for a new vehicle to check out Stateline Nissan
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Jeff Caines
byon 06/29/2017
I got my Brand new Rogue 2017 from Stateline Nissan, it was easy Transaction & quick sale & quick delivery and I am %100 Satisfied dealing With The General Sales Manager Wayne Walker & Sales Person Jeff Caines. Excellent Team Work!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Purchase a used car
byon 05/22/2017
I went to Stateline to help my son's girlfriend purchase a car which she did. Paula was very nice to my son's girlfriend., While in conversation I explained that I may need to purchase a car for myself. Once Paula was finished helping my son's girlfriend she was able to find me a car in which I purchased. I would recommended Stateline to my friends and coworkers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best car buying experience
byon 03/16/2017
I was looking for a used Nissan Altima and found one on the Edmunds site. It directed me to Stateline Nissan. I emailed the dealership around 10pm and had a call back the next morning. I made an appointment to come in and met Paula Gauthier. Paula made me feel at ease. She listened to what I needed and showed me the car I came in to see. On the test drive Paula spoke about the car and Nissan. I felt very comfortable with her and her knowledge of the product. I met with Al Vieira, he did not pressure me while discussing price, he explained all this dealership does to cars once they come back for lease. Once the deal was done Paula took great care to have everything ready for me and the car delivered as promised. I also met with Shaun the finance person. Shaun was able to get me a great interest rate. Paula scheduled my 1st service visit. I had a great experience at this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Help!
byon 12/14/2016
Paula was a great help in getting me the vehicle I wanted! Went in for a test drive at 7pm and drove the car home as mine the same night!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Overall pleasant experience!
byon 11/01/2016
For me the difference with this dealership experience was that I was under NO PRESSURE at all to make any decisions I didn't 100% feel comfortable with. From the moment I walked in I was pleasantly greeted and offered a water/coffee/hot chocolate even for the road when I left. My Sales associate Ryan Demers helped me find the perfect vehicle for my needs. The showroom was equipped with all the vehicles so I could easily compare the different vehicles I was considering. Ryan was well educated on the different features in various packages of the different cars so I could easily make a decision and find exactly the car I wanted. Overall I was very happy with my experience, sales associate, and the car I ended up leasing which was the 2016 Rogue.
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