Tasca Ford Lincoln

by Scott on 02/12/2023

The best customer service experience, for any product, at any other time in my life. Dan Jordan and Tim Horgan helped us immediately and responded to requests with urgency. Dan did a great job helping us understand the vehicle features. He is patient, professional, helpful, and easy to talk with. He made us feel tremendously comfortable. No question was beneath him and he was never in a hurry to answer us.

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by Pam on 01/28/2023

We felt Dan Jordan was honest and fair as well as knowledgeable and friendly. The transaction was easy and the car was just as was described online. There was nothing shady about the deal. There were no hidden fees or excessive dealer prep charges. No trying to upsell anything. Just a great transaction.

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by Tanya on 10/25/2017

After going to several local dealerships with no luck my last stop was Tasca Nissan. Alex was extremely helpful, very friendly and honest. He answered all my questions and concerns. Awesome service! Definitely recommend!

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by marshall23 on 08/01/2016

Their slogan is "You will be satisfied". Brought a car from them two weeks ago and drove to the State of Virginia. It failed inspection. The dealer never disclosed that the headlights had been modified. They refused to correct the situation. The salesman did text me a "unhappy face" when I provided the rejection paperwork.

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by JustAnother_ on 09/27/2015

My time on the sales floor at Tasca was pleasant enough. The salespeople were accommodating and things moved quickly. Sure, there was a lot of miscommunication on little issues (for example: asking and being told the car came with a spare tire--it does not), but the salespeople, Gregg Vigneau and Stephen Lawrence were working hard and I appreciated that. I should have left when I came to pick-up the car and my monthly payment had gone up by close to $100 with no concern by Gregg and Stephen. Just a quick sign here. Once this was resolved by making the total payments once again match, we moved forward. I was told Tasca would handle transferring registration. Being from out of state, I questioned the process and was repeatedly told it was not a problem and they did it all the time. They gave me my plates and told me to wait for the paperwork before placing them on the car. It took the full 20 days before Gregg drove down with my new plates. (This was after multiple calls and several visits to Tasca to right errors such as issues with losing my Insurance information that was needlessly completed at AllState in the Tasca building and having to return to sign paperwork that had been neglected by Tasca staff). Imagine my surprise to have Gregg bring plates instead of just the registration paperwork. This means that my old registration was not transferred, which means I have lost 21 months of equity on that registration. I have also racked up the extra cost of property taxes because I held the plates waiting to put them on the new car. On top of that, as I took the new plates out and pulled out the new registration for the vehicle, I found an invoice for $50. An invoice that Tasca did not even have the courtesy to inform me about. I have lost money through this new registration rather than a transfer; I will lose time going to the DMV to return my plates and my Town Clerk to provide receipt of returned plates; and now there is an additional SNEAKY hidden expense slid into the mix because Tasca did not provide the services as agreed upon. Naturally, I wanted to learn more about the reasoning behind this. I contacted Tasca more than 8 times in the last month since this happened. Emails, phone calls, the Tasca website and contact page. I even emailed Stephen Lawrence. He claimed that because the car is being leased, registration is different. When I asked why this was not explained as I was asking all the questions about registration and being told completely different information by Stephen and Gregg, Stephen suddenly did not reply to email. A week later, he replied with "I don't know why" and agreed to forward my concerns to Bob Tasca (the second Tasca family member I have tried to contact). It has been three weeks, and there has been no follow-up. Why should there be? They have already sent out my second monthly payment. What other reason could they have to interact with me. Rather than cultivate a relationship that creates loyal customers and has me returning in three years, Tasca has left me counting down the end of our relationship. 34 months and counting! **9/22/15**After three weeks of no contact, Tasca called within 24 hours of this review. Unfortunately, the call came from the same person who already let me know he didn't have any answers and couldn't be bothered to follow-up prior to this review. (Thanks anyway, Stephen). Should anyone with answers wish to contact me, please feel free to do so. Should a Tasca family member wish to learn more about my experience, I am available. In the meantime, my expectations for Tasca will remain low. **9/23/15**General Manager Tony Parente contacted me asking what needed to be done to restore my relationship. He said that the information had just reached him and he had spoken to "the parties that be" about how this could happen. When I asked for the response, he said there was none. This, of course, has been my major issue but is apparently acceptable at Tasca. He asked what I wanted to restore my relationship. I have never asked nor wanted more than an explanation and personal responsibility. Since Tony could not/would not provide that for me, I told him to work it out. He said he would call me in 24 hours. The next morning I sent Tony an email detailing every error made by the Tasca staff. I allowed each error to slide until this registration error, sneaky bill, and constant avoidance. During this time, Gregg contacted me and mentioned that he would have had the problem resolved with a Tasca family member if he had known sooner. I suggested that Gregg solve the problem if this was true and reminded him that nobody was stopping him from doing so. Understandably, I have not heard back from Gregg. **9/26/15**In true Tasca fashion, Tony Parente has ignored his own 24 hour deadline and contacted me today. He said he took notes on my email/experience to discuss with his sales team and with all the errors, he is "surprised" that I even took delivery of the car. He said he brought it up to one Second-Generation Tasca family member (the other two are returning from out-of-town tomorrow) and that Third-Generation Tasca family members were already aware. Clearly, everyone knows but does not care. Tony believes that everyone is embarrassed by my experience, that Third-Generation Tasca is a different level of owner, and that there is nothing left to repair because Tasca isn't good enough for me, but I shouldn't take that the wrong way. He did, however, offer to wash my car and fill up my gas tank if I drive the hour away to meet with him personally. He did also give me permission to write as many reviews as I wanted. Carl Tasca called. Finally, a pleasant and professional individual associated with Tasca. He claims not to have received my initial email from August 20, but I forwarded the information to him. I have no idea what will happen next, but I will follow Tony's suggestion.

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by marty1005 on 05/21/2013

We bought a used car for my husband from Dave B. several months ago. Just recently, I was shopping for a used Jeep Patriot. Unfortunately, there were not too many locally. One turned up at Metro in Johnston, so I went to look at it. I wanted the car. It was the right color, the right miles, etc. Boy oh boy, I wish I had known that Tasca could have searched for this vehicle for me. Night and day. My experience with Metro was so horrible. When I told the Metro sales manager that I later found several negative reviews for them reflecting my same experience, he could care less and responded "who actually takes the time to write good reviews". Well, with my blood pressure back to normal, I have to say he has a point. People don't take the time to write positive reviews. Thus, my comments on Tasca. Never once did we feel pressured. Not once did we worry about checking every little line on every piece of paper. Several months later, I am more than confident that if we had a problem with our out of warranty used car, I could pick up the phone to call Dave B. and he would find a way to help us. I took our experience with Tasca for granted and assumed other large dealerships would be just as courteous and professional. NOT. Call Tasca. Tell them what you're looking for. They will find the car you want. It will be a fair price and you will be treated with respect. Specifically, ask for Dave B. He doesn't talk at you, he actually listens. He's professional, he knows the cars, and backed by the Tasca Dealership, he will do whatever is needed to make the customer satisfied.

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by RandleR on 05/07/2013

While Ford is delivering some amazing cars, you can certainly find a better experience elsewhere. It was obvious from the way they played my trade-in value, that they look to take advantage of people who don't know any better or who are desperate for one reason of another. The price they offered for my trade-in was an insult to me and an embarrassment to Tasca, the salesman (a relatively nice guy), and their finance team. As a consumer, Tasca doesn't seem to understand it's 2013 and nearly ALL knowledge about pricing can be found online. Do yourself a favor...either skip Tasca altogether or, if you're set on purchasing a new car from them, take your trade-in to CarMax in Attleboro. My experience there was TOP NOTCH, quick, and easy. They offered me $6,500 more for my trade-in than Tasca did - an absolute no-brainer. Add to that the fact that the much more expensive 2013 Ford Fusion Hybrid Titanium is averaging about 34 MPG (about the same as the non-hybrid model, and MUCH less than the STILL ADVERTISED 47 MPG) and lesson learned.

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by fznfan on 09/05/2010

I recently (5 months ago) bought a used 2007 Ford Fusion. The salesman, Steve Sweeney, was a pleasure to work with. When we found out that I could not afford a 2008 Taurus, he led me to the Fusion. I had gotten approved for a bank loan through AAA, that was enough to cover all the fees and registration. Like I said it was a great experience at Tasca, no pressure, nobody following you, I had done my homework so I knew what to do. I was so happy when I got my car 2 days after I had gotten the loan, they washed it and everything. When I pay the loan off i will trade the Fusion in for the 2014 Taurus.

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by debd on 03/17/2009

Run as fast as you can! We just purchased a used car from them and had to argue to get them to put gas in the car. We gave them a week to get the car ready and to have a VIN check done. When we arrived to pick up the car it was filthy and the VIN check was not done. They do not return calls and will tell you that they don't care if you don't come back. BUYERS BEWARE.

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