Faulkner Cadillac
Customer Reviews of Faulkner Cadillac
Faulkner Cadillac
byon 12/13/2022
Koltin and Joel were very friendly and more importantly knowledgeable and patient with all my questions. I felt very confident comfortable with my purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Faulkner Cadillac
byon 12/13/2022
Koltin and Joel were very friendly and more importantly knowledgeable and patient with all my questions. I felt very confident comfortable with my purchase
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Friendly Service
byon 04/15/2015
Everything was great...Jimmy was the Tech and he was second to none, very helpful and pleasant to deal with!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2015 Cadillac SRX
byon 10/15/2014
Had a great experience with Rick. Was raining our first visit and he was the only salesperson out of 5 dealerships that came out in the rain and asked us what he could help us with. He took the vehicle we were interested in and pulled it inside so we could look at it better and he explained in detail the vehicle. We ended up with him finding us the color, interior color and the wheels we wanted and went and picked the vehicle up for us in Virginia. Couldn't ask for a better salesperson that knew his product.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Excellent Customer Service!!
byon 10/01/2014
My 2009 Cadillac had a check engine light that wouldn't go off- when I found out the 'code' and googled the issue, it was found there was an extended warranty for this 'timing chain' issue up to 10 yrs! When I called your service dept., Keith was extremely helpful, was honest about the issue & extended warrantly, got my car in to be repaired as soon as possible, and kept in touch with me daily about the progress! Great Customer Service :)
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 SRX purchase
byon 09/18/2014
it was the easiest car buying experience I had - I was looking at the ELR, but it didn't come in white - if it was in white with dark brown interior, I would have bought it on the spot. they need to offer it in white with dark brown interior. I did find a SRX in white with dark brown interior and bought it that day. great team work on the sales staff! and was surprised that we actually received a good price on our trades, which helped seal the deal. will buy all my Cadillacs at your dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
No Hassle Service
byon 09/04/2014
Good service, good pricing, and on time shuttle service to the office. A hassle free appointment, which is all you want.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Faulkner Good Service Dealership
byon 06/28/2014
Good experience working with an excellent Professional Customer Service Representative who advised of services needed and reached out to GM for financial relief/goodwill service due to default air conditioner system failure with numerous parts replaced in 3 years of ownership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Faulkner Service
byon 06/07/2014
The service manager found two recall notices for my car, and asked me whether I had time to have them downloaded. I appreciated his attention to that matter. My car was washed and ready by the re-calculated time required.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I received excellent service at
byon 04/03/2014
I received excellent service at a fair price. I really appreciated how they handled the whole experience in terms of keeping my costs down and giving me a loaner car under the circumstances of my situation.,I received excellent service at a fair price. I really appreciated how they handled the whole experience in terms of keeping my costs down and giving me a loaner car under the circumstances of my situation.,I received excellent service at a fair price. I really appreciated how they handled the whole experience in terms of keeping my costs down and giving me a loaner car under the circumstances of my situation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service but need better communications
byon 03/26/2014
I was pleased with the work but disappointed with the way my service coupons were handled. I made clear upfront I had two different coupons for the two services I was having done. I was not told until after the service was completed that only one could be used. I would have not done the oil change if I had known because it was not needed for another month but I did both as a convenience to me. Frankly, when I take my car to Goodyear for service and I have two coupons, I get to use them both. I did not know that I couldn't hear and really think I should have been told ahead of time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Cost was reasonable work performed
byon 03/26/2014
Cost was reasonable for the work performed. Was able to use coupon for a discount on oil change, even though synthetic oil was used. Pleasantly surprised that minor tire repair was covered by warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stereotypical Experience
byon 10/03/2011
From the moment I stepped into the Salesmans office until the moment I bought somewhere else, this dealership played all of the car buying games. The Salesman showed me his invoice and gave me his best deal, which included a 3% profit over the invoice price. I declined and gave him my much lower number. Of course, this needed to be discussed with the Sales Manager, which took about 30 minutes. Then they appraised my trade-in and I will admit that they gave me a competitive quote. But the whole process chewed-up about 3 hours on a Saturday afternoon and we left without buying. When we did find the price we wanted at another dealer, all they would offer was free mud flaps.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Go here if you want your car wrecked
byon 09/03/2010
Took my 2008 CTS to Sutliff for warranty service. My suggestion if you do the same, is don't let your car out of your sight. Received notification from the dealer that there was an inicdent with my car during the service appointment. While the car was in their possession, one of their employees ran into a delivery truck with my precious CTS. Sutliff was less than cooperative with reparing my car. I wanted my car repaired quickly (which did not occur), and I wanted it repaired to the same condition prior to the incident without any financial loss to myself. Sutliff never offered me the option to have my car repaired by the dealer of my choice. They drug out the repairs while they bickered over insurance claims with their delivery company, and worse off, they offered me NO compensation for the inconvience of the accident. Sutliff repaired the car, but not at their expense. They submitted to their insurance, and offered me NO concessions or reimbursement at all. They PROFITED from wrecking my car through billing retail for the repairs on their insurance claim. I lost resale value on my vehicle because, obviously the insurance claim is now reflected on what was a pristine and clean CARFAX report for my car. I received NO compensation for diminished market value or the damage to the vehicle history record. So if you want your car wrecked so that the dealer can damage your resale value, damage your vehicle history report, and so they can profit from creating misfortune for you by damaging your property, then I'd suggest going to Sutliff Cadillac on the Carlisle Pike. P.S., I would avoid Cadillac's at all cost now anyway after my dealings with Dealer Relations and Cadillac corporate customer service. They are unresposive, and promised me call back after call back, and not until I followed up repeatedly, did someone finally respond to my concerns. After two more call backs without respose, I was finally told since the repair didn't deal with a warranty claim, they could do nothing for me as their 'valued' customer. The car was in for WARRANTY service when Sutliff wrecked it.
- Recommend this dealer? No
1 Comments