Tom Masano Ford Lincoln
Customer Reviews of Tom Masano Ford Lincoln
This dealership goes the extra mile for you!
byon 03/04/2023
Great experience in my purchase of a solstice GXP. No pressure, honest, great service and pricing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
This dealership goes the extra mile for you!
byon 03/04/2023
Great experience in my purchase of a solstice GXP. No pressure, honest, great service and pricing.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy Customer!
byon 01/26/2023
Pleasant car buying experience, car looks to be refurbished and I think we did good. They are ordering me a owners manual so hopefully that will arrive soon. I would recommend the dealer and already have as well as Richard the salesman!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bad service
byon 07/23/2017
I purchased an SUV through Tom Masono and unfortunately it has been a horrible experience. I was told that they had just got this vehicle in stock and that I would have to wait a week to pick it up so they could ensure all was good. That was fine by me so I waited the week then picked it up and exactly 1 week later had to take it back because all of the wiring was bad, not just some but all. They gave me such a hard time in fixing it, blamed me for it and tried to charge me for it. I explained that there is no way in 1 week of me driving it off the lot that I had anything to make all of the wiring bad. They finally fixed that. 1 month later the tirerod went, once again they blamed me and refused to fix it. I ended paying $1400 to get it fixed. Then 2 weeks after that my tires starting goinh flat, again I was blamed and had to pay to get it fixed. It is obvious that they never fully checked the vehicle because there is no way all of that would have gone bad in the little over month that I purchased it. They were only concerned about making a sale and didn't care about the safety of the person driving the vehicle nor anyone else in the road. I can't imagine how awful it would have been had I gotten into accident because of their pure negligence. The vehicle was not sold as is. Be very weary of the dealings that dealership claims to offer because in my experience they are horrible and unsafe.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Horrible people and people make the company...
byon 06/07/2017
This is the worst and most dishonest dealership I have ever dealt with! I called in on a Monday wanting to look at a 2006 Mercury Mountaineer that had been listed at $4900 over the weekend and was now listed at $7700. I asked why, and the secretary put me on hold to talk to the manager and the mechanic. She got back to me and said that they were planning on doing repairs on it but had not done them yet. That was why the price had been raised, which makes sense. I asked if I could look at it before the repairs were done and she put me on hold again. She got back and told me that they could hold off for a few days. So we agreed to meet on Wednesday night. I called in Wednesday evening and it turns out that they had the car in the shop when I called. I asked if they were already doing the repairs and guess what? They had already done them. So they lied to my face. I will never consider doing business with a company that treats customers like this! If they had just told me up front that they couldn't that's one thing but they lied. I can handle a lot of stuff but lying is where I draw the line. Not to mention, they tried to say it cost several thousand dollars to replace the muffler and fix the ac unit. Totally laughable but at the same time really sad, that people think this kind of thing is acceptable. I work in customer service and, in the line of work I'm in, we would be out of business in no time but I guess with a company this size they don't have to care about the individual. They didn't even apologize! Save yourself and shop anywhere else. Feel free to contact me if you would like to know more about my experience. Texts and calls are welcome! I just want to save people from dealing with a company that practices business like this. If I could leave a negative star rating I would! I am absolutely disappointed with this business and their whole team! Thanks! [contact information removed] P.S. make sure you check them out on the BBB website. This should tell you something lol I wouldn't wish theses scam artists on my worst enemy! How can you have 11 unattended complaints filed with the BBB and not be shut down?!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Service for 2002 Lincoln Continental
byon 11/21/2016
We called John and asked for service and ascertained the part was available . Arrived on our date and found the part did not work , so we were given a loaner car and sent on our way ... the next day , the part was in and was installed and we picked up the Continental. John kept us informed the whole time .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly reps at the counter
byon 11/12/2016
I have always had a great experience when taking my car to Masano Lincoln. The service advisor, John, has always been attentive to me and my needs. He follows through with everything I address with him.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Troublefree purchase
byon 01/06/2016
Salesman was informative, polite, and helpful in processing the deal. The 2009 Honda cr-v ex l was just what I was looking for and met my expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!!
byon 01/03/2016
I'm super happy with the service I received when I buy my new Dodge Dart 2013. Since the moment I cross the door and talked with the sales associate I knew it was going to be a great day, and it was!! I got my new car and a great price to. I completely recommend Tom Masano to anyone thinking on buying a new or used car. They are simply the best!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good experience buying used Ford Certified car
byon 12/29/2015
I located the exact used car I wanted online. When I came to look at it Brian Schiavo was assigned to me. He was very pleasant and straightforward both during the test drive and during the sale. I never felt pressured and felt comfortable dealing with Brian. The price had been drastically reduced from its original and the final sale price was slightly below the average expected range given it was Ford Certified. The car was for my wife so the Certification gives me peace of mind knowing she will be driving it. She loves it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service and friendly atmosphere!
byon 12/19/2015
Andrea pulled out everything she could to get me a vehicle. She contacted me when she said she would. The atmosphere was very friendly and would recommend anyone to purchase a vehicle from Masano. This was the first time I purchased a vehicle on my own and Masano made it very easy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
We talked it through ...
byon 12/15/2015
Service exchange went well. There were several items in need of work, but not all needed to be done now. Talked it through with service rep to prioritize. Completed 2 of 4 items now; will schedule other 2 after the Holidays. Safety is fine in waiting; issue was large bill just prior to Holidays and availability vehicle use during busy time of year. All worked out well thus far. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great friendly service
byon 12/08/2015
I bought my car 2014 Ford Focus used somewhere else but Masano was really great and friendly even though I didn't buy the car from them. A+
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great to do business with!!
byon 12/04/2015
Andrea was completely professional and very nice to deal with. AAA+++. Great buying experience and we will keep you in mind for our next car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 12/01/2015
Great service. Getting a loaner to use on Black Friday while our MKX was getting serviced was wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always a good experience
byon 11/30/2015
Staff was very helpful and work completed professionally and on time. Was a note of the invoice about brakes needing attention and di not have enough detail to understand what the issue was. It was not brought to my attention at checkout but I called and was able to get the information promptly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My Daytime Running Lightd
byon 11/27/2015
The tech Ron Moore had researched the question and found the solution. It was resolved by him in about a minute and a half. It was excellent work. Thanks Ron! My 2015 MKS is ready to go. All of the service staff are friendly and professional. Great dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
great shopping experience
byon 11/16/2015
We had been searching for an Expedition for about 6 months and came across this vehicle on autotrader.com. Dottie and Emily were both very helpful and knowledgeable. From test drive to completing the transaction the whole staff was courteous and professional. I will come back again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very Clean
byon 11/06/2015
I had my Lincoln MKZ in for state inspection and 60000 mile service this week. Making an appointment and setting up the loaner car was great. When I picked up the car from being serviced and started home I noticed the check engine light was on. I immediately took the car back and was given another loaner car so they could check it out the next day. They were very apologetic about the whole thing. The car was fixed and picked up the following day. Just a little disappointed I had to make that extra trip back to the dealer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 11/05/2015
I own a 2013 Lincoln MKX. I took it in for inspection and an oil change. I needed them to check my brakes and I also had a problem with my car not shutting off. Since I took it in on a Saturday, not all of the issues could be addressed that day. I was offered a loaner vehicle and a promise that my vehicle would be finished on Monday. I received a call on Monday that my car could be picked up by lunchtime. I was very pleased with the service I received at this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 10/28/2015
I have found that by bringing the car to you--I have more of a peace as to how my car is running and if there would be any future problems. I am very satisfied with the service as well as the staff that is working in those in the service department. Thank you to all of the work crew. And may you all know that I respect your judgments.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealer
byon 10/20/2015
This dealership helped me purchase my first car. They sat down and helped me figure out my income and got me approved for a loan. Always there to help just give them a call or stop in.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
