Savage Kia

by TDrake2014 on 04/01/2015

I was searching online for a vehicle and I had inquired about a Kia vehicle. Shortly after I recieved an email from Stephanie at Savage Kia who was extremely helpful and knowledgeable. After answering any questions I had Stephanie introduced my fiancee and I to Mr Freeman who was very professional and knowledgeable as well. Mr Freeman found exactly the vehicle we were looking for and we made our purchase. We would also like to add that our experience with the finance manager Mark was just as professional and helpful. We couldn't be more pleased with our experience with Savage Kia and the staff you have there. Just an outstanding place of business with excellent customer service from the internet associate to the sales associate and the manager. I have purchased new vehicles in the past and this was by far the best experience I've had doing so. Thank you for the experience we look forward to doing more business with you.

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by slm67 on 02/09/2013

The sales staff was great, period. The sales woman (Aimee) was knowledgeable, professional and a absolute pleasure. Answered my questions easily, some of which before I even could ask them! No pressure, unlike some other dealerships I dealt with recently. They made me a deal I could NOT walk away from. I plan to go back to her for the next vehicle I get in a few years- a crossover for the wife, and hopefully when I upgrade again I can deal again with her. I saw some rather poor reviews from a year and a half ago on this site- not sure why, but the sales staff was great! Have yet to deal with the service department, so will review that when it happens. The Service department did contact me by email with in a few days just to relate details on appointment setup, which was nice. I will and already have recommended her to people looking for a new car.

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by rjs_dad on 10/09/2011

They made me an offer I could not refuse on my car. No problem with the sales staff, service department however is a nightmare.

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by raymond22 on 06/13/2011

Review: I tried for 2 days to get a online price out of Savage Kia .They just keep saying we have the Kia sorento come in and talk .I should of run the other way .But being the person Iam I gave them a chance .I drove 45 min to reading pulled in the lot 3 salesmen standing outside . I Should of left but I had to use the bathroom .Went in thur service dept used the bathroom .The salesman walk in to lobby and waited for me to come out .I asked to talk to Melody the girl that emailed me back information .The salesman told me her job was to get me in the dealership ( she is a Personal Internet Resonse Representative) She ansewers the phone This is the email she sent Just got your email and great news, we have exactly what your looking for. We are having a huge sale and promotion that our managers are discounting $100 even $1000's as long as you have a reasonable offer to present to the manager they will be able to get you to where you need to be as far as price, payment and down payment. This offer is time sensitive so the sooner you can come in and test drive to make sure you absolutely love it, the better the deal you will be able to get from our managers. I also see you have a Toyota camray which you can trade in if you like since we have buyers on site, no pressure its just an option for you to think about. Now if you can please give me a call or shoot me an email as to when you would like to come in, would you prefer early am or afternoon even in the evening and I can pencil you in.. Look forward to hearing from you soon.I wanted a price thats all .I should of left then but I was there.The saleman wanted to know my name and what vehicle I wanted ,Told him you all ready have that information ? So the games began .Gave him the information He went to Manager. The guy I asked to call me before I went up but he was too busy .They came out and told me the vehicle was sold last night !!! So I told them thanks for wasting my time . Then Joey emailed me like he really cared .So I called him still waiting for the call back .His email My name is Joey , General Manager of Savage Kia. I am writing to reach out to you and express my apologies for your inexcusable experience here the other evening. I apologize for not getting back to you sooner as I was out of town. I’d like you to know that I am addressing this situation with the particulars who were involved. I want you to know that I am extremely concerned about your dissatisfaction. If you would like to speak with me directly, I welcome your call. My # is xxx-xxx-xxxx. Or you can simply email me. Thank you for your time. Sincerely,Joey Nice email he dosnt care .They do anything they can to get you in the door .They take advantage of people ,So please learn from my mistake .Kia of Quakertown,Norristown,and Limerick were great .They sent me a price and I bought a Kia

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by superfly5 on 04/22/2011

It's apparent that their customers are starting to hate them as well as their competitors (taken from their [violative content deleted] marketing ploys...) We had the WORST experience you could ask for at Savage Kia. As stated above, their personnel have zero integrity and will jump on the chance to [violative content deleted]!!!! Its a great dealership if you want to pay MSRP PLUS their bogus mark up. They are the ONLY dealership on this site that marks up their vehicles beyond MSRP. Check it out to see for yourself. To top it off they tell you, "shop around and bring us your deal, we'll beat it by $500" When you show up its nothing close!! These people are prefessionals in shady business deals!!! Would not recommend.

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by sphal on 04/08/2011

Excellent service and an upfront and honest negotiation. You can't really ask for more

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by wojo3198 on 01/04/2011

The sales staff is knowledgeable and willing to help. Manager will not hesitate to screw you make sure you do your research first.

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