Kenny Ross Subaru

by Sehreh831 on 10/05/2019

JD was so helpful in finding me the perfect car for my budget range that fit all my needs! I couldn’t be happier with the service!

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by Waste of Time on 09/22/2019

I had a terrible experience with this dealership. As an existing sales and service client, I was attempting to purchase a new replacement vehicle for my 2015 model. I asked about pricing through the internet chat and was told that I couldn't have leather interiors in a new CrossTrek, which was crap because my current model and the Subaru website both had that. The internet person fought back and forth with me, only finally conceding when I shared screenshots from the Subaru website. I scheduled an appt to have my trade appraised and, when I drove the 40 minutes to the dealership, was stood up by the sales person. I waited 2 hours and left. I was clear about the interior and exterior colors that I wanted, repeating myself in multiple texts and conversations....the sales rep ordered wrong interior color and I had to wait another week to get the right one in. Calls were not returned...bad information was given...and then, I was promised a price point that, when I drove the 40 minutes to finally pick up my car, after more than 5 weeks of back and forth, wasn't honored. I walked out, telling Kenny Ross Sales leads that they were losing both a sales and service customer, went to Sendell Subaru and bought the car I wanted within 2 hours. I learned that the Kenny Ross team doesn't work on commission...and it shows. They didn't care if I bought a car or was happy with their service. Complete waste of a LOT of my time. Lost me for life.

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by Sapphyre_S on 02/07/2019

Let me first start off by recognizing Andy my salesman for his honesty and truth. We were able to have a frank conversation and understand the process for what needed to take place. Secondly, Jen, the financial specialist that I worked with, she was willing to go to bat for me and I'm extremely appreciative. The team at Kenny Ross Subaru is phenomenal. I am officially a Subaru client for life and I will be sharing my experience with everyone I come in contact with. You have no idea how this has changed my life and I am forever grateful.

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