Rafferty Subaru

by Richard on 02/28/2024

Buying a new car was a very simple process. Friendly and knowledgeable staff.

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by Merkchar on 12/27/2023

Always easy to get an appointment and when i get there Rafferty takes care of me quite quickly

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by Subarup on 12/19/2023

Quick and professional

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by Tom Heron on 10/24/2023

We were unsure as to whether to buy out our lease or, a long shot for us, purchase a new car. Mike Magness took care of us, answered all questions and concerns we had in a kind and tolerant way. He’s the absolute best!!!

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by Tom OGrady on 10/09/2023

I took one of our Foresters in for annual inspection and the service was quick and thorough. Exactly what I have grown to expect from Rafferty over our many years of Subaru ownership!

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by Subaru Ken on 09/25/2023

Andre Tocci is the best. Knowledgeable and fair. I’ve purchased three vehicles from him.

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by marcelkins on 06/28/2023

Nothing but top notch service, from everyone I dealt with, at this dealership. They have a customer for life

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by Vincent on 04/17/2023

The experience was professional and respect.

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by Chandler on 03/22/2023

The service report is fabricated. My light stop working with the original light bulb being installed. I purchased Subaru led light bulbs and installed the new light bulb. After doing so the light still didn’t come on. Therefore that would indicate that the problem is beyond an inoperable light bulb. Once the light became inoperable, it never became operable even after installing a new Subaru led light bulb. There was never intermittent power to this left side front map/dome light. The cause of the light not working was a loose terminal. I didn’t install after market light bulbs in my vehicle. I installed Subaru Led Light bulbs inside my vehicle. I purchased an extended warranty on my vehicle and therefore a loose terminal is electrical and it is covered under my extended warranty. You wrote this service report as if you were doing me a favor, be clear that this unnecessary aggravation was no favor upon me whatsoever. The service advisor had no conversation with me concerning the warranty coverage of my vehicle. The service report is only indicating the limited warranty but isn’t mentioning anything regarding my 7 years/100,00 mile extended warranty.

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by DennisM on 03/13/2023

Staff was friendly, well informed & not pushy. The entire buying experience at Rafferty Subaru was pleasant & not at all stressful. I highly recommend Rafferty Subaru if you are looking for a new car.

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by Lucas on 03/27/2022

I had brought my vehicle in over a year ago for a head-gasket. I ended up having to bring it back a couple times so they could fix things that they had missed. Either they were sloppy or rushed the repair. I just recently went back to have them check a couple things on the vehicle and was called that it was the head gasket again. The vehicle had begun acting up about 10 months after the repair but thought nothing of it. Brought it in a year and 10 days after the warranty had expired on the first repair and was told there was nothing they would do for me. I am fairly certain that the service department rushed or sloppily repaired my head-gasket the first time leading to a second blown head-gasket. I would avoid this dealership and look for a third party shop that specializes in Subaru. The best advice I could give is to completely avoid Subaru.

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by Former customer on 09/13/2021

How many people does it take to change a light bulb at the Rafferty Subaru? There’s immense competition these days, but last Friday Rafferty pulled ahead of the pack to determine the most untrustworthy dealership. At Rafferty, you don’t want to change a light bulb in your car, let alone purchase an entire vehicle. Last Friday, my wife came to the Rafferty Subaru to replace a bulb in the left taillight. The job was worth $22 including parts and labor, but she was enthusiastically offered to replace the entire taillight for $263. Rafferty, of course, strives to offer the best deals for their customers, but she declined their offer and requested that only the bulb be changed. They kindly agreed to do this, but when she came home, I noticed the taillight was no longer properly installed. Now, there was a wide-open gap between the taillight and car body, which was wide enough to see the internal wiring. This brilliant innovation would result in water flooding the taillight through the gap during the first rain. At this point, my wife felt that her trust in Rafferty’s ability to manage a bulb replacement was grossly misplaced. It took considerable effort to convince her to give them another chance, but she eventually agreed, and in the spirit of spousal support, I decided to join her for the next visit back to the dealership. When arrived, we were greeted by the service manager Ken. For starters, he calmly stated that after the bulb replacement, the taillight was reinstalled correctly. Rafferty is entitled to their professional opinion, but I, perhaps irrationally, concluded that such a gap could endanger the car electric system and affect the safety of driving. I encouraged Ken to look at the other taillight, which had no such gap. He looked and kindly changed his mind. He now stated with confidence that the problem was due to the car being older and not due to their workmanship. I indicated to Ken that there was no such gap prior to the attempt to change the bulb and offered him to look at a taillight photograph I had. Being a reasonable person, Ken changed his mind yet again and took the car back to the shop. Five minutes later, the car came out of the shop and gap had disappeared, truly demonstrating Rafferty’s technical capability. Bravo Rafferty! We appreciated Ken’s willingness to fix the dealership mistake and wanted to give him an opportunity to better the situation. I asked if he would agree that this ordeal was simply due to negligence in the shop, but Ken strongly denied our assertion, nor did he provide any explanation for what had happened. I expected that he would apologize, but he stated again that the dealership was not at fault. With that we left. It seems like this all wouldn’t be such a big deal as they did, eventually, fix the problem to our satisfaction. Yet, it remains bothersome that Ken came up with three different explanations and refused to accept any responsibility. He truly proved to be a devoted Rafferty man as he did not offer an apology after they fixed the problem that they themselves created. If this is the way Rafferty operates with changing a light bulb, I can only imagine what takes place when they conduct more complicated transactions, like selling cars. And since Ken is the manager, it appears that his style reflects Rafferty’s approach and commitment to customer service. It would’ve taken a simple apology to keep the two of us as customer, and we will sorely miss Ken as we do not plan on visiting the Rafferty dealership any time soon. Other unsuspecting customers be warned: conduct business with Rafferty at your own risk. Or go elsewhere. P.S. As a side note, Ken was not wearing a mask while talking with me and my wife. The distance between us was less than 6 feet, and I asked him to put his mask on. He declined stating that he was vaccinated. But since his credibility had already suffered, I couldn’t ignore the possibility his vaccination status was a bit overstated. I am nearly 67 and although I clearly indicated I was uncomfortable with Ken not wearing a mask, he didn’t appear concerned. I don’t know the Rafferty‘s official policy on COVID-19 measures and if it is compliant with state and local regulations. But it doesn’t look like Rafferty is willing to accommodate customers’ concerns about their safety while visiting the dealership. Conscious customers should not to expect much.

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by Emily on 08/20/2021

The most SEXIST experience I’ve ever had at a dealership. Our salesman **DEAN GLYPTIS ** was fine until they quoted us a ridiculously high price, and I mentioned that my girlfriend and I who are both part of the LGBTQ+ community, are also both young women so we don’t want to get swindled when we’ve been quoted better prices for the same car, in the same week. He immediately jumped up from his seat, yelled “oh no, I’m not doing this right now” and went to go talk to his manager. A moment later I heard him yelling “GET THE [non-permissible content removed] OUTTA HERE” while continuing to yell other expletives towards us to his manager. We were so scared that we ran out of there before Dean could start yelling at us. Their cars are overpriced and you can find a better deal at literally any other Subaru dealer. They’re the only Subaru dealer with an over-abundance of cars in the entire Tri-State area during a car shortage, for a reason!! The car he brought out was brand new but was covered in bird feces. There was absolutely no diversity within their employees. They quoted me over $100 more monthly than any other location has quoted me for the same vehicle. Extremely unprofessional. I’ll never return to Rafferty and I will warn my friends not to as well.

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by John Bahn on 02/09/2021

I made the mistake of purchasing a used "pre-owned" certified Subaru from a competitor of Rafferty. A year after purchasing it we took it back to the same place we bought it only to be told the brakes were bad. They said it was our fault for having "aftermarket" brake pads on the vehicle. I went ballistic on the service person AND the sale manager. After threatening to expose the fraud on social media they fixed it for free. I took the vehicle to Rafferty to see if the work was done correctly and after an inspection by them said it was done correctly. After that experience of going to my local Subaru dealer, I'll drive an extra 20 minutes to Rafferty for service and for any further Subaru purchases in the future.

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by SHAMBLES 85 on 02/08/2021

State inspection was done right on time

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by Billched on 09/04/2020

Good. Provided a free loaner car during the service time

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by aeocker on 10/01/2019

It was fine but too long to sit for five hours. I did not know it would take that long and the service girl did not tell me. No time or cost was mentioned.

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by Satisfied on 09/30/2019

Everyone was pleasent and courteous. Vehicle arrived with higher window sticker but dealer honored original agreed price without hesitation.

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by CurtisMac on 07/16/2019

While the car-leasing experience went smoothly all around, one of the most outstanding features was the "encore" meeting a couple of weeks later. The point of the encore meeting was to go over the features of the car which may have aroused questions as we "got used to" the new car. Our "Encore Manager" was Keith Aigeltinger, and he had tremendous insight into what would be of concern to us as well as revealing features of the car of which we really were unaware. His descriptions of features and explanations of how they worked was exceptionally helpful. What a great way to follow-up on the sale/lease of a new car! ALL car dealerships should have such consideration!!

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by Linda Fish on 07/10/2019

Rafferty Subaru is a fabulous, no nonsence place. My sales person, Steve listened to all my needs, and found me the exact car I wanted. Everyone at Rafferty is friendly and helpful. This was my second lease through Rafferty, and I won't go anywhere else.

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by LouMorales on 05/20/2019

Took Forester in for service. Everything done perfectly. However, Service Manager also recommended inspection, due soon but that would not be covered free if I waited. Really appreciated that extra effort to serve me well.

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